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Amazon Infosolution Customer Service Associate Interview Questions and Answers

Updated 19 Jan 2022

Amazon Infosolution Customer Service Associate Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How do you deal with conflict with a customer?
  • Ans. 

    When dealing with conflict with a customer, it is important to remain calm, listen actively, empathize, find a solution, and follow up.

    • Remain calm and composed throughout the interaction.

    • Listen actively to the customer's concerns and let them express their frustrations.

    • Empathize with the customer by acknowledging their feelings and showing understanding.

    • Find a solution that addresses the customer's issue and meets thei...

  • Answered by AI
  • Q2. What are 3 words to describe yourself?
  • Ans. Diligent / Loyal / Reliable. Creative / Innovative / Visionary. ... Motivated / Ambitious / Leader. .. / Diligent / Loyal / Reliable. I am always the first person my friends call because they know I am always there for them. ... Creative / Innovative / Visionary. ... Motivated / Ambitious / Leader. ... Honest / Ethical / Conscientious. ... Friendly / Personable Etc.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak clearly and vary your tone to show you're interested and enthusiastic. Take time to think about each question before answering so you can give a good response. Listen to questions carefully and let the interviewer lead the conversation. If you don't understand a question, ask for it to be explained or repeated.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your name
  • Ans. My name is aadil Ahmad Dar
  • Answered Anonymously
  • Q2. What is your age
  • Ans. My age is 24 year old
  • Answered Anonymously
  • Q3. What about your qualification
  • Ans. I have completely 12 th + 1 year diploma in computer science
  • Answered Anonymously
  • Q4. What about your family
  • Q5. What is your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - I really like this job i need this job
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What skills do you have that would make us better?
  • Q2. I'd provide Loyalty to your workplace

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep an open mind during the interview, ask a lot of questions

I applied via Company Website and was interviewed in Sep 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Sir mujhe kuch smjh nhi aaya but kosis krunga ki apna sara dhyan apne work pe du or apne customer ko tym to tym service provide du
  • Ans. I'm sahil my father name is Rahim
  • Answered Anonymously
  • Q2. I'm fresher and looking are very cute

Interview Preparation Tips

Interview preparation tips for other job seekers - Online profile banana or customer service representative krna
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

General basic assessment.

Round 2 - MCQ 

(1 Question)

  • Q1. They will give you few PDFs to read and then MCQ from that.

Interview Preparation Tips

Interview preparation tips for other job seekers - So the job application process will start from emailing them to the MCQ. Then if selected you'll receive email with next steps which involves Skype chat(no involvement of voice call or video, only chat). Then after the technical setup you need to email them again that you're done with that, after that you'll get another mail with a link to choose a starting date.
On the starting date you'll again message one person(Yashima Kamra) on Skype, they'll give you 'Zulip'(it's an open source chat system, interface is kind of like Discord but too basic) access. Now you need to message in an assigned group in Zulip. The Zulip part is 'Training' in real but good luck getting any support from the other person. He/she will just give you commands, and if you ask any questions or ask for assistance to understand the new process they'll simply ignore that.
Then if you're lucky like me one day they'll report that you're ate fault, you haven't reported so they've revoked your Zulip access.

I have joined there or you can say hoped to work atleast(as it was 4 hours/day job) but that's not possible it seems.

If you're looking for jobs here I'd suggest to give it a try ofcourse so that people can actually know about this company's rubbish people.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was good it was all about the coustomer service information and how to Handel the coustomers

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What skills do you have that would make us better?
  • Q2. I'd provide Loyalty to your workplace

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep an open mind during the interview, ask a lot of questions
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Q1 wt doing Q2 marketing said u know that Q3 ru compotbul this job
  • Q2. Company name Tryning courseware Ceo name Types of fee
  • Q3. Language and ur communication good See the tryning videos Good job keeping Wt is marketing
  • Q4. How much salary expectation
  • Ans. 

    It is important to research the market and consider your experience and qualifications when determining salary expectations.

    • Research the average salary range for Customer Service Executives in your industry and location.

    • Consider your level of experience and qualifications.

    • Take into account any additional skills or certifications that may warrant a higher salary.

    • Be prepared to negotiate and discuss salary expectations d...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Flipkart Wholesale Customer Service Executive interview:
  • Marketing
Interview preparation tips for other job seekers - Any product sharing with me customer produc is good satisfied

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