AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Amazon Development Centre India Senior HR Services Associate Interview Questions and Answers
Amazon Development Centre India Senior HR Services Associate Interview Experiences
1 interview found
Selected
I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced HR professional with a strong background in employee relations, talent acquisition, and HR compliance.
Over 5 years of experience in HR roles
Skilled in conducting interviews, onboarding new hires, and managing employee benefits
Proven track record of resolving employee conflicts and promoting a positive work culture
- Q2. Comfortable working in shifts
- Ans.
Yes, I am comfortable working in shifts.
I have previous experience working in shifts at my previous job.
I am flexible with my schedule and can easily adapt to different shift timings.
I understand the importance of teamwork and communication in a shift-based work environment.
- Q3. Cite example of customer obsession
- Ans.
Going above and beyond to meet customer needs and exceed expectations
Providing personalized solutions to address specific customer needs
Anticipating customer needs and proactively offering assistance
Following up with customers to ensure satisfaction and resolve any issues
Going the extra mile to make sure customers feel valued and appreciated
(2 Questions)
- Q1. Walk through resume
- Ans.
I have a diverse background in HR, with experience in recruitment, employee relations, and HRIS systems.
Started career as HR Coordinator at XYZ Company
Promoted to HR Generalist role after 2 years
Managed recruitment process for multiple departments
Implemented new HRIS system to streamline processes
- Q2. How brought Impact in last work
- Ans.
I implemented a new performance management system that increased employee engagement and productivity by 20%.
Implemented new performance management system
Increased employee engagement and productivity by 20%
Received positive feedback from team members
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
(5 Questions)
- Q1. What is your understanding of emotional intelligence?
- Ans.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
- Q2. What is the role of technical customer service?
- Ans.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
- Q3. What is the difference between customer service and technical support?
- Ans.
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
- Q4. What are technical skills in customer service?
- Ans.
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
- Q5. What is customer satisfaction?
- Ans.
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
Customer Service Associate Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 29 Jan 2025
Selected
I was interviewed in Dec 2024.
(2 Questions)
- Q1. Can you tell me about yourself?Be knowledgeable and self-assured.
- Q2. How do you find yourself fit for this role?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 28 Jun 2024
They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before
(2 Questions)
- Q1. Where do you work before ?
- Q2. Why you leave your job?
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduce briefly about your self
- Q2. I talk about myself
How to handle angry customer
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Service related questions
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.
(1 Question)
- Q1. First they ask for resume later calls for typing test with an alternative scenario.
- Ans. We need to put up the experience or share the view accordingly. But selection will be done based on typing speed.
(1 Question)
- Q1. Hr round- They mostly see the languagd fluency along with communication also way of conveying. Asks us to speak in hindi
- Ans. We need to speak making eye contact making sure we are confident enough. We need to be fluent in Hindi language as they ask what the experience we wrote with the given scenario.
(1 Question)
- Q1. In Manager round they will ask our introduction along with the topic explanation in Hindi.
- Ans. We need to set our posture while having interview with manager some times if he is not available interview will be done through video call in office only but if he is available then need to be fluent enough to have conversation with them.
(1 Question)
- Q1. Introduction experience profile
Selected
I applied via Newspaper Ad and was interviewed in Nov 2024. There was 1 interview round.
• Email/chat-Based scenarios.
• Problem/solving scenario.
• Role specific question.
• Multitasking task.
• Behavioral assessment.
Interview Preparation Tips
1. Develop Strong Communication Skills:
Practice speaking clearly and politely, both on the phone and in writing.
Focus on active listening to understand customer needs.
2. Show Patience and Empathy:
Customers may be upset, so demonstrate patience and understanding.
Offer solutions while maintaining a calm and professional tone.
3. Prepare for Common Scenarios:
Be ready to explain how you would handle angry customers or resolve issues.
Practice answering questions like, "How would you deal with an upset customer?" or "How do you handle difficult situations?"
4. Know the Company and Products:
Research the company’s services or products so you can speak knowledgeably about them.
Familiarity with their customer policies can also help in interview scenarios.
5. Be Solution-Oriented:
Employers value candidates who can resolve problems efficiently and stay focused on solutions.
Prepare examples of when you’ve gone above and beyond to help a customer.
6. Show Adaptability:
Be open to working in shifts or dealing with high-pressure situations.
Employers appreciate flexibility in customer service roles.
7. Practice Handling Multitasking:
In customer service, you may need to juggle multiple tasks. Practice managing multiple customer queries at once, whether in-person or over chat.
Being patient, professional, and solution-focused will help you stand out in the interview process.
Customer Service Associate Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 29 Jan 2025
Selected
I was interviewed in Dec 2024.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. How do you determine if you are a good fit for this role?
Interview Preparation Tips
Amazon Development Centre India Interview FAQs
Tell us how to improve this page.
Amazon Development Centre India Interviews By Designations
- Amazon Development Centre India Customer Service Associate Interview Questions
- Amazon Development Centre India Transaction Risk Investigator Interview Questions
- Amazon Development Centre India Seller Support Associate Interview Questions
- Amazon Development Centre India Associate Interview Questions
- Amazon Development Centre India Customer Service Executive Interview Questions
- Amazon Development Centre India Quality Specialist Interview Questions
- Amazon Development Centre India Senior Product Compliance Associate Interview Questions
- Amazon Development Centre India Investigation Specialist Interview Questions
- Show more
Interview Questions for Popular Designations
- Service Engineer Interview Questions
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Senior Service Engineer Interview Questions
- Service Advisor Interview Questions
- Servicenow Developer Interview Questions
- Field Service Engineer Interview Questions
- Service Manager Interview Questions
- Show more
Amazon Development Centre India Senior HR Services Associate Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
Fast track your campus placements
|
Customer Service Associate
2.9k
salaries
|  ₹1.1 L/yr - ₹5.6 L/yr |
|
Transaction Risk Investigator
1.4k
salaries
| ₹2.4 L/yr - ₹6.5 L/yr |
|
Customer Service Executive
882
salaries
| ₹1.2 L/yr - ₹5.8 L/yr |
|
Senior Associate
815
salaries
| ₹2.5 L/yr - ₹8.5 L/yr |
|
Quality Specialist
646
salaries
| ₹3 L/yr - ₹7.1 L/yr |
Microsoft Corporation
IBM
Oracle
- Home >
- Interviews >
- Amazon Development Centre India Interview Questions >
- Amazon Development Centre India Senior HR Services Associate Interview Questions
