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Amazon Development Centre India Customer Service Associate Interview Questions and Answers for Freshers

Updated 19 Mar 2025

Amazon Development Centre India Customer Service Associate Interview Experiences for Freshers

8 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was not easy as it had multiple parts.

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is customer obseccion?
  • Ans. 

    Customer obsession is the relentless focus on exceeding customer expectations and delivering exceptional service.

    • Customer obsession involves understanding and anticipating customer needs

    • It requires going above and beyond to ensure customer satisfaction

    • Examples include personalized recommendations, proactive communication, and quick issue resolution

  • Answered by AI
  • Q2. What is leadership?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

English grammar, situation based Qs.

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your city

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and be yourself.

Customer Service Associate Interview Questions Asked at Other Companies for Fresher

asked in Amazon
Q1. Wich programming languages do you use in your work
Q2. what is the work of customer service?
asked in Amazon
Q3. Can you please help me place the order
asked in WHSmith
Q4. What the difference between online marketing and offline marketin ... read more
asked in GATI-KWE
Q5. 2) What you know about Gati-kwe ?

I applied via Recruitment Consulltant

Round 1 - Assignment 

Versant Test for writing and listening skills

Round 2 - One-on-one 

(1 Question)

  • Q1. One on one interview, 1 or 2 rounds

Interview Preparation Tips

Interview preparation tips for other job seekers - Refer to Amazon Leadership principles, fluency in English
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There was 1 interview round.

Round 1 - English communication skill test 

(2 Questions)

  • Q1. Complete set questions for Aptitude test
  • Q2. English written test email draft

Interview Preparation Tips

Topics to prepare for Amazon Development Centre India Customer Service Associate interview:
  • email process
  • English
  • Communication Skills
Interview preparation tips for other job seekers - Best way to crack interview is to Work on communication skills

Amazon Development Centre India interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service Associate 2

 (1)

 Customer Service Executive

 (15)

 Customer Service Representative

 (2)

 Customer Support Associate

 (10)

 Virtual Customer Service

 (1)

 Virtual Customer Associate

 (2)

 Quality Service Associate

 (6)

Interview Questionnaire 

1 Question

  • Q1. General English question and you have to be a typer and main thing you should know the basic of english and there will several story writing round

I applied via LinkedIn and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 2 - Aptitude Test 
Round 3 - Technical 

(1 Question)

  • Q1. Tell that you are muslim or Brahmins
  • Ans. Tell that you are muslims or Brahmins
  • Answered by G Harish
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell that you are a muslims or Brahmins

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a minority especially if you get a job in Hyderabad location

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. All the process s about communication skills
  • Q2. Typing speed,situational questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon customer service associate is L2 level and it will not have any interview. Only written test, Once written test is cleared,There will be a group meeting in Chime. There HR will discuss about salary, shifts and working hours

I applied via Campus Placement and was interviewed before Mar 2021. There were 5 interview rounds.

Round 1 - Group Discussion 

Topic given was Is social media a boon or curse

Round 2 - Aptitude Test 

Questions based on English language

Round 3 - Aptitude Test 

Voice Versant round

Round 4 - Aptitude Test 

Voice Versant round 2

Round 5 - Aptitude Test 

Voice Versant round 3

Interview Preparation Tips

Interview preparation tips for other job seekers - You should hav the best English skills and should make sure you listen properly in the Voice Versant round

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The assessment included English grammar test, Versant Test , Process Knowledge tests , aptitude tests etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon hires candidates that are analytical , has good communication skills , talented and hardworking. The assessment to get hired has been structured well. You need to be very calm , sit in a quiet place before proceedings , make sure there is no disturbances. Read the questions clearfully before selecting the answers as the assessment is made to get you confused , to judge your analytical and multitasking skills . Practice a lot of grammer, vocabulary and typing if you need to . You have to be good at logical reasonings too and active listening. Most importantly, don't toogle between the tabs otherwise your assessment will not be taken forward and that is system generated. Lastly , be honest enough with your aptitude test and do not take much time there . Please focus on the questions and do not miss out a thing . Re-check you have answered everything. Get some insight about how customers service associates work before the test . Do not panic ! Be very calm cause the examination takes 2-3 hours , do not get impatient. Finish and submit the assessment and then wait for the mail regarding the update.

I applied via Campus Placement and was interviewed before Oct 2019. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is your biggest strength
  • Q2. My biggest strength is that I am capable enough to adapt the ambiance, I can fit myself in an ambiance without many difficultly and hence I become good learner
  • Q3. Where do you see yourself after 5 years
  • Q4. I see myself in a position where I can make adequate usage of my skills which gives me feel of success as for me success is the satisfactory feeling of minimal wastage of skills with maximum output

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be fully groomed, confident and must opt for a position which matches your skills

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Service Associate interview for freshers?
Amazon Development Centre India interview process for freshers usually has 3 rounds. The most common rounds in the Amazon Development Centre India interview process for freshers are Aptitude Test, One-on-one Round and Resume Shortlist.
What are the top questions asked in Amazon Development Centre India Customer Service Associate interview for freshers?

Some of the top questions asked at the Amazon Development Centre India Customer Service Associate interview for freshers -

  1. What is customer obsecci...read more
  2. how would you handle an irate custom...read more
  3. What do you know about customer serv...read more
How long is the Amazon Development Centre India Customer Service Associate interview process?

The duration of Amazon Development Centre India Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Development Centre India Customer Service Associate Interview Process for Freshers

based on 3 interviews

1 Interview rounds

  • Aptitude Test Round
View more
Amazon Development Centre India Customer Service Associate Salary
based on 2.8k salaries
₹1 L/yr - ₹5.5 L/yr
18% more than the average Customer Service Associate Salary in India
View more details

Amazon Development Centre India Customer Service Associate Reviews and Ratings

based on 721 reviews

4.3/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

4.1

Salary

4.0

Job security

4.4

Company culture

3.4

Promotions

3.9

Work satisfaction

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