Amara Raja Group Customer Service Executive Interview Questions and Answers

Q1. Introduction to be your self
Add your answer
Q2. Tell about ur family background and why do you want to do the job
Ans. 
I come from a close-knit family with a strong emphasis on education and helping others. I want to work in customer service to utilize my communication skills and make a positive impact.
• Family background: Close-knit family with emphasis on education and helping others

• Desire to utilize communication skills in customer service role

• Passion for making a positive impact on others

• Example: My parents instilled in me the values...read more
Answered by AI
Add your answer

Q1. What was my dream for great opportunity .
Ans. 
My dream for a great opportunity is to work in a challenging and rewarding customer service role where I can make a positive impact on customers' experiences.
• I aspire to excel in providing exceptional customer service by actively listening to customers' needs and finding effective solutions.

• I dream of being part of a supportive team that values collaboration and continuous learning to enhance customer satisfaction.

• I en...read more
Answered by AI
Add your answer

English , maths , aptitude

Q1. About previous work , if fresh will ask about study and work
Add your answer
Q2. How to control warranty
Ans. 
Warranty can be controlled by setting clear terms and conditions, tracking expiration dates, and providing excellent customer service.
• Establish clear terms and conditions for warranty coverage

• Track expiration dates to ensure timely service

• Provide excellent customer service to address warranty claims efficiently

• Implement a system for managing warranty claims and repairs

• Regularly review and update warranty policies to me
Answered by AI
Add your answer
Q3. Do to provide better claim settlement within less time
Ans. 
To provide better claim settlement within less time, we can streamline the claims process, automate repetitive tasks, and improve communication with customers.
• Streamline the claims process by implementing efficient workflows and reducing manual intervention

• Automate repetitive tasks such as data entry and document processing to speed up claim settlement

• Improve communication with customers by providing regular updates on...read more
Answered by AI
Add your answer
Q4. Who to manage manpower
Add your answer

Work discussion with top management

Q1. HR round for salary
Add your answer