Spark Minda Customer Service Executive Interview Questions and Answers

Current CTC is confidential, but I am looking for a competitive offer based on my experience and skills.

• My current CTC is confidential as per company policy.

• I am looking for a competitive offer based on my experience and skills.

• I am open to discussing the compensation package during the negotiation process.

I am available to start within 2 weeks of receiving a formal offer.

• Available to start within 2 weeks of receiving a formal offer

• Flexible with start date based on company needs

• Can discuss potential start date during negotiation process

Serviceability refers to the ease with which a product can be serviced or repaired.

• Serviceability is important for ensuring that products can be maintained and repaired efficiently.

• It includes factors such as accessibility of components, availability of spare parts, and ease of disassembly.

• For example, a car with easily accessible engine components would have good serviceability.

• Serviceability can also refer to the eas...read more

User manual is for end users to operate a product, while service manual is for technicians to repair and maintain the product.

• User manual provides instructions for end users on how to operate a product.

• Service manual provides detailed technical information for technicians to repair and maintain the product.

• User manual focuses on user-friendly language and step-by-step instructions.

• Service manual includes technical diag...read more

I have over 15 years of diverse experience in leadership roles across various industries, driving growth and innovation.

• Led a team of 50 in a tech startup, achieving a 200% increase in revenue within two years.

• Managed cross-functional projects in healthcare, improving patient care processes by 30%.

• Implemented strategic initiatives in a Fortune 500 company, resulting in a 15% reduction in operational costs.

The last company enquiry was regarding our new product launch strategy.

• The enquiry was made by a potential investor.

• They were interested in knowing our target market and marketing plan.

• We provided them with a detailed presentation and answered all their questions.

• The enquiry resulted in a successful investment deal.

OEE is calculated by multiplying Availability, Performance, and Quality percentages.

• Calculate Availability by dividing Operating Time by Planned Production Time.

• Calculate Performance by dividing Actual Production by Maximum Production.

• Calculate Quality by dividing Good Units by Total Units Produced.

• Multiply Availability, Performance, and Quality percentages to get OEE.

To make the RM schedule, I consider factors like resource availability, project deadlines, and workload distribution.

• Identify the resources available for the project

• Determine the project deadlines and milestones

• Assess the workload and skill requirements for each task

• Allocate resources based on availability and expertise

• Create a timeline and schedule for each task

• Regularly review and adjust the schedule as needed

Knowledge of SAP, creating PO, making RM amendment, and information about T-codes.

• SAP is an enterprise resource planning software used for managing business operations.

• To create a Purchase Order (PO) in SAP, you need to access the transaction ME21N.

• To make a Raw Material (RM) amendment in SAP, you can use transaction ME22N.

• T-codes in SAP are transaction codes used to access specific functions or programs.

• Examples of T-...read more