Spark Minda Customer Service Executive Interview Questions and Answers

The last company enquiry was regarding our new product launch strategy.

• The enquiry was made by a potential investor.

• They were interested in knowing our target market and marketing plan.

• We provided them with a detailed presentation and answered all their questions.

• The enquiry resulted in a successful investment deal.

OEE is calculated by multiplying Availability, Performance, and Quality percentages.

• Calculate Availability by dividing Operating Time by Planned Production Time.

• Calculate Performance by dividing Actual Production by Maximum Production.

• Calculate Quality by dividing Good Units by Total Units Produced.

• Multiply Availability, Performance, and Quality percentages to get OEE.

To make the RM schedule, I consider factors like resource availability, project deadlines, and workload distribution.

• Identify the resources available for the project

• Determine the project deadlines and milestones

• Assess the workload and skill requirements for each task

• Allocate resources based on availability and expertise

• Create a timeline and schedule for each task

• Regularly review and adjust the schedule as needed

Knowledge of SAP, creating PO, making RM amendment, and information about T-codes.

• SAP is an enterprise resource planning software used for managing business operations.

• To create a Purchase Order (PO) in SAP, you need to access the transaction ME21N.

• To make a Raw Material (RM) amendment in SAP, you can use transaction ME22N.

• T-codes in SAP are transaction codes used to access specific functions or programs.

• Examples of T-...read more