Ceat Tyres Customer Service Associate Interview Questions and Answers

English , maths , aptitude

Q1. About previous work , if fresh will ask about study and work
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Q2. How to control warranty
Ans. 
Warranty can be controlled by setting clear terms and conditions, tracking expiration dates, and providing excellent customer service.
• Establish clear terms and conditions for warranty coverage

• Track expiration dates to ensure timely service

• Provide excellent customer service to address warranty claims efficiently

• Implement a system for managing warranty claims and repairs

• Regularly review and update warranty policies to me
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Q3. Do to provide better claim settlement within less time
Ans. 
To provide better claim settlement within less time, we can streamline the claims process, automate repetitive tasks, and improve communication with customers.
• Streamline the claims process by implementing efficient workflows and reducing manual intervention

• Automate repetitive tasks such as data entry and document processing to speed up claim settlement

• Improve communication with customers by providing regular updates on...read more
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Q4. Who to manage manpower
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Work discussion with top management

Q1. HR round for salary
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