40+ Persistent Systems Interview Questions and Answers

Questions related to Bid bond, Advance payment, Performance guarantee, SWIFT messages, and LC vs Guarantee.

• Bid bond guarantee is a type of guarantee that ensures the bidder will accept the contract if awarded.

• Advance payment guarantee is a type of guarantee that ensures the supplier will return the advance payment if they fail to deliver the goods or services.

• Performance guarantee is a type of guarantee that ensures the supplier will perform the contract as per the terms and ...read more

Retail banking operations deal with traditional banking services while credit card banking operations focus on credit card services.

• Retail banking includes services like savings and checking accounts, loans, and mortgages.

• Credit card banking includes services like credit card issuance, payment processing, and reward programs.

• Retail banking is more focused on deposits and lending while credit card banking is more focused on transactions and payments.

• Retail banking involves mor...read more

BPO stands for Business Process Outsourcing. I chose BPO because it offers a challenging and dynamic work environment.

• BPO involves outsourcing non-core business functions to a third-party service provider.

• It helps companies reduce costs and focus on their core competencies.

• BPO services include customer support, technical support, data entry, and more.

• BPO offers a fast-paced and challenging work environment with opportunities for growth and development.

• Examples of BPO companie...read more

Building strong relationships, effective communication, understanding customer needs, and meeting sales targets are important for sales.

• Building strong relationships with customers is crucial for sales success.

• Effective communication skills are essential to convey the value of products or services.

• Understanding customer needs and providing tailored solutions leads to higher sales.

• Meeting sales targets and achieving revenue goals is a key objective for sales professionals.

Yes, I can achieve the target of sale.

• I have a proven track record of consistently meeting and exceeding sales targets.

• I am highly motivated and driven to succeed in sales.

• I have excellent communication and negotiation skills.

• I am adept at identifying and capitalizing on sales opportunities.

• I am experienced in developing and implementing effective sales strategies.

• I am confident in my ability to build and maintain strong client relationships.

• I am skilled in analyzing market t...read more

I would apologize and try to understand the root cause of their dissatisfaction, offer alternative solutions and escalate if necessary.

• Apologize for the inconvenience caused

• Ask the customer to explain the issue in detail

• Offer alternative solutions to resolve the issue

• Escalate the issue to a higher authority if necessary

• Follow up with the customer to ensure satisfaction

Handle irritated customers by listening actively, empathizing, apologizing, and offering solutions.

• Listen actively to their complaints without interrupting

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Stay calm and professional throughout the interaction

Unsatisfied customers can harm product reputation and sales.

• Unsatisfied customers can leave negative reviews and ratings, which can deter potential customers from purchasing the product.

• Word of mouth can also spread quickly, leading to a decrease in sales.

• Repeated instances of unsatisfied customers can damage the brand's reputation and make it difficult to retain existing customers.

• It is important to address customer concerns and find a resolution that satisfies them to preve...read more

Banking refers to the process of accepting deposits, lending money, and providing financial services.

• Banking involves accepting deposits from customers

• Lending money to customers in the form of loans and credit

• Providing financial services such as investment advice, insurance, and wealth management

• Examples of banking institutions include commercial banks, credit unions, and investment banks

I chose to pursue a career in CSR despite having an IT background in my studies.

• I have always been passionate about social responsibility and making a positive impact in the community.

• I believe that CSR is a crucial aspect of business that goes beyond technical skills and requires a different set of competencies.

• I have gained relevant experience and skills through internships, volunteer work, or extracurricular activities in the CSR field.

• I am excited about the opportunity to...read more

To support customers, it is important to provide timely assistance, listen actively, offer solutions, and maintain a positive attitude.

• Respond promptly to customer inquiries and concerns.

• Listen actively to understand their needs and concerns.

• Offer appropriate solutions or alternatives to resolve issues.

• Maintain a positive and empathetic attitude towards customers.

• Provide clear and accurate information about products or services.

• Follow up with customers to ensure their satisfa...read more

India is currently facing challenges due to the COVID-19 pandemic and its impact on the economy.

• COVID-19 cases are still high in some parts of the country

• The vaccination drive is ongoing but faces challenges such as vaccine shortages

• The economy has been impacted with job losses and reduced growth

• The government has announced various relief measures to support the economy and citizens

• There have been protests and debates on various social and political issues

Quality ensures products/services meet customer expectations. Dashboard displays key metrics. Audit sheet tracks compliance. Quality parameters define standards.

• Quality ensures products/services meet customer expectations

• Dashboard displays key metrics for easy monitoring

• Audit sheet tracks compliance with established standards

• Quality parameters define the standards that must be met

• Examples of quality parameters include accuracy, reliability, and timeliness

EMI stands for Equated Monthly Installment, insurance is a financial product that provides protection against financial losses, and e-commerce is the buying and selling of goods and services over the internet.

• EMI is a fixed payment amount made by a borrower to a lender at a specified date each calendar month.

• Insurance is a contract between the insurer and the insured, where the insurer agrees to pay the insured a sum of money upon the occurrence of a specified event.

• Types of ...read more

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party provider.

• Strengths: cost savings, access to specialized skills, increased efficiency, flexibility

• Weaknesses: language barriers, cultural differences, security concerns, lack of control over outsourced processes

• Examples of BPO services: customer support, data entry, accounting, human resources

• BPO providers can be located domestically or internationally

I am fluent in English and Spanish.

• Fluent in English and Spanish

• Can communicate effectively in both languages

• Able to understand and interpret cultural nuances in both languages

I have knowledge in customer service, sales, and communication skills.

• Proficient in handling customer queries and complaints

• Skilled in upselling and cross-selling products

• Excellent communication skills in English and Hindi

• Familiarity with CRM software like Salesforce and Zoho

• Ability to work in a team and meet targets

Topic: Benefits of Yoga

• Yoga is a physical, mental, and spiritual practice that originated in ancient India

• It helps in reducing stress and anxiety

• Improves flexibility and balance

• Boosts immunity and overall health

• Can be practiced by people of all ages and fitness levels

• Examples of yoga poses: downward dog, warrior pose, tree pose

• Yoga has gained popularity worldwide and is now practiced by millions

Customer service is the support provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing assistance with product or service usage

• Resolving complaints and issues

• Building relationships with customers to ensure satisfaction and loyalty

The benefits of meditation

• Meditation reduces stress and anxiety

• It improves focus and concentration

• It enhances self-awareness and promotes emotional health

• Regular meditation can lead to better sleep and lower blood pressure

I am a qualified Financial Analyst with experience in financial planning, analysis, and reporting. I have a Bachelor's degree in Finance and a Master's degree in Business Administration.

• Bachelor's degree in Finance

• Master's degree in Business Administration

• Experience in financial planning, analysis, and reporting

Social media is a platform that allows users to create, share, and interact with content online.

• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can post text, images, videos, and links on social media.

• Social media enables users to connect with friends, family, and brands, as well as share news and information.

• Businesses use social media for marketing, customer service, and building relationships with customers.

• Social media can also be a...read more

Joins are used to combine rows from two or more tables based on a related column between them.

• Joins are used to retrieve data from multiple tables based on a related column.

• Common types of joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

• Example: SELECT * FROM table1 INNER JOIN table2 ON table1.column = table2.column;

• To update a query with a join, you can add additional conditions or columns to the SELECT statement.

Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

• Hyderabad is the capital city of the Indian state of Telangana.

• It is a major center for the technology industry, with companies like Microsoft and Google having offices there.

• The city is famous for its iconic landmark, the Charminar, a 16th-century mosque with four grand arches.

• Hyderabad is also known for its biryani, a flavorful rice dish cooked with meat and spices.

• The c...read more

A customer service associate is a professional who interacts with customers to provide assistance and resolve their queries or issues.

• Customer service associates are responsible for maintaining a positive and helpful attitude towards customers.

• They handle customer inquiries, complaints, and requests through various communication channels such as phone, email, or chat.

• Associates must possess strong communication and problem-solving skills to effectively address customer concer...read more

Native refers to something that is inherent or original to a particular place or culture.

• Native language refers to the language spoken by the people of a particular region.

• Native plants are those that are indigenous to a particular area.

• Native culture refers to the customs and traditions of a particular group of people.

• Native advertising is a type of advertising that blends in with the content of a website or platform.

• Native apps are mobile applications that are developed spe...read more

CS stands for Customer Success, which focuses on ensuring customers achieve their desired outcomes while using a product or service.

• CS involves building strong relationships with customers

• CS teams often provide support, training, and guidance to customers

• CS metrics may include customer satisfaction, retention rates, and upsell opportunities

BPO features include cost savings, scalability, 24/7 support, multilingual capabilities, and data security.

• Cost savings: BPO allows companies to reduce operational costs by outsourcing non-core functions.

• Scalability: BPO providers offer flexible solutions that can easily accommodate business growth or downsizing.

• 24/7 support: BPO services often provide round-the-clock customer support and assistance.

• Multilingual capabilities: BPO centers can handle customer inquiries in multi...read more

My native place is a small town located in the foothills of the Himalayas, known for its scenic beauty and peaceful environment.

• Located in the foothills of the Himalayas

• Known for its scenic beauty

• Peaceful environment

• Rich in cultural heritage

• Close-knit community

• Famous for local cuisine like momos and thukpa

Yes, there are opportunities for higher studies in this field.

• Many companies offer tuition reimbursement for employees pursuing higher education.

• There may be opportunities for promotions or career advancement with additional qualifications.

• Networking with professionals in the industry can provide insights into further education options.

Life is a complex and dynamic phenomenon that encompasses various aspects of existence.

• Life is characterized by growth, reproduction, adaptation, and response to stimuli.

• It involves a range of experiences, emotions, and interactions with the environment and other living beings.

• Life can be challenging, unpredictable, and fleeting, but also beautiful, meaningful, and fulfilling.

• It is shaped by biological, social, cultural, and personal factors, and influenced by chance and choi...read more

KPI stands for Key Performance Indicator and KRA stands for Key Result Area. They are used to measure and evaluate the success of an individual or organization.

• KPIs are specific metrics used to track the performance of an individual, team, or organization in achieving key objectives.

• KRAs are the main areas of responsibility for an individual or team, outlining the key results that need to be achieved.

• KPIs are often quantifiable and measurable, while KRAs are more focused on t...read more

Bangalore, also known as Bengaluru, is the capital city of the Indian state of Karnataka. It is known for its pleasant climate, vibrant nightlife, and booming IT industry.

• Bangalore is often referred to as the 'Silicon Valley of India' due to its thriving IT sector.

• The city is home to numerous multinational corporations and tech startups.

• Bangalore is known for its green spaces, including Lalbagh Botanical Garden and Cubbon Park.

• The city has a rich cultural heritage, with histo...read more

The question is not clear and seems to be incomplete or incorrect.

• The question seems to be incomplete or incorrect.

• It is difficult to understand what is being asked.

• Please provide more information or clarify the question.

Yes, I am able to work rotational shifts.

• I am flexible with my schedule and can work different shifts as needed.

• I understand the importance of providing support to customers at all times.

• I have previous experience working in roles that required rotational shifts.

• I am willing to adapt to changing schedules and prioritize customer satisfaction.

Agent working flexibility refers to their ability to adapt to different tasks and schedules.

• Agent should be able to handle multiple tasks simultaneously

• Agent should be open to working different shifts if required

• Agent should be able to quickly switch between different projects or clients

• Agent should be able to work remotely if necessary

Translating a topic into English

• Choose a topic to translate

• Understand the context and meaning of the topic

• Identify key words and phrases

• Use appropriate grammar and vocabulary

• Ensure accuracy and clarity in translation

• Revise and proofread the translated text

• Example: Translating a recipe from Spanish to English

Footfall of a mall refers to the number of people visiting the mall within a specific time period.

• Footfall is an important metric for measuring the success of a mall.

• It helps in determining the popularity of the mall and the effectiveness of marketing strategies.

• Footfall can be measured using various methods such as manual counting, sensors, and cameras.

• The footfall of a mall can vary depending on factors such as location, season, and events.

• Analyzing footfall data can help i...read more

I have 5 years of experience in collections, including negotiating payment plans and resolving disputes.

• Negotiating payment plans with customers

• Resolving disputes and finding solutions

• Following up on overdue accounts

• Maintaining accurate records of collections activities

I chose this field because of my passion for business development and my interest in the Malti industry.

• Passion for business development

• Interest in the Malti industry

• Opportunity for growth and innovation

• Desire to make a positive impact in the industry