Aegis Associates Customer Support Executive Interview Questions and Answers

Q1. What do uh know about redcliffe
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Q2. Self introduction
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Q3. Why do uh wantto join
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Q1. I have interest in company
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Q1. Technical is best knowledge in this company
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Group decision is the best platform

Q1. Any for sales, marketing
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Q1. This side is amit ranjan
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Q1. Discuss with team
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Q1. Tell me something about yourself?
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Your name 👉Current City👉 Education(start with highest)👉Skills👉Family members and what they do
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Q2. Why Jiva ayurveda?
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Jiva ayurveda is a well established and reputated company. Then mention some of their best products.
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Q3. Why did you choose this role?
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Sales is a very rewarding career in terms of growth and incentives.
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Q1. Give me your Quick introduction ?
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Q2. Why did you choose this role?
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Q3. How do you sell something?
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Selling involves understanding customer needs, highlighting product benefits, and closing the deal.
• Understand the customer's needs and preferences

• Highlight the unique features and benefits of the product

• Address any objections or concerns the customer may have

• Create a sense of urgency or scarcity to encourage a purchase

• Close the deal by asking for the sale or offering incentives
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Q1. Talk about yourself,,hear you literally have to talk about your experience and also education background,and they also want to know more about your family background ,if your married,children since it’s mo...read more
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Q2. How do you handle irate customers. Stay calm,actively listen to the customer,acknowledge the customers problem,sympathise and empathise with the customer,give solution to the customer problem,and incase it...read more
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Q1. Tell me about yourself?
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Q2. Do you know about Excel?
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Q1. Tell me something about you
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Q2. Tell me about previous job
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Q3. Why do you want join our company
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Q1. Introduction and last experience is asked.
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Q2. What is last drawn salary and expected salary?
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Q1. Introduction and experience
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Q2. What do you know about Healthian?
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Q3. What is work of customer service executive?
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A customer service executive is responsible for handling customer inquiries, complaints, and providing solutions to their problems.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues

• Providing product or service information to customers

• Processing orders, forms, applications, and requests

• Maintaining customer records and updating databases

• Handling billing and payment inquirie...read more
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Q4. How to deal with angry customer?
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Listen actively, empathize, apologize, offer solutions, and follow up.
• Stay calm and composed.

• Listen actively and let the customer vent their frustration.

• Empathize with the customer and acknowledge their feelings.

• Apologize for the inconvenience caused.

• Offer solutions to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

• Examples: offer a refund, replacement, or discount.

• Examples: provide addition...read more
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Q5. How you spend your last weekend or last trip or last birthday?
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Q1. About introduction and Qualification
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There are two rounds in aptitude test

Q1. Tell me about your introduction
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