Metropolis Healthcare Customer Service Representative Interview Questions and Answers

Q1. Your proper introduction..
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Q2. Work experience if any.
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Q1. About introduction and Qualification
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There are two rounds in aptitude test

Q1. Tell me about your introduction
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Q1. What about your work experience?
Ans. 
I have 3 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Handled customer inquiries via phone, email, and chat

• Resolved customer issues efficiently and effectively

• Provided excellent customer service and ensured customer satisfaction

• Trained new team members on customer support processes
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Q1. Why you want to join this company
Ans. 
I am impressed by the company's commitment to customer satisfaction and innovation.
• I admire the company's reputation for excellent customer service.

• I am excited about the opportunity to work with a team that values innovation and creativity.

• I believe my skills and experience align well with the company's goals and values.
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Q1. My self & process related questions
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Q2. Like salary hikes & negotiation
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Q1. Managers round for process & work related questions. No more questions ask in bulk hiring but in alone hiring they ask more as well as in virtual interview.
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Q2. Work process and relevant experience
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Q3. Direct walkin instead of virtual bcz infront a person can't take your 10 minute max. But virtual interview take your 20 to 30 minute to see your qualities.
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Q1. As per job profile experience
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Q2. Knowledge of process of industry
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Q1. About denial in Rcm field
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