Advantmed Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q1. About yourself and when can you join
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Q1. They will give you random topic
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Grammar, eassay, speech test

Q1. How didnu manage the team in pressure?
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Written test with basically spelling with grammatical test and finding of appropriate meaning

First introduce yourself then they ask your knowledge then they decide how good you are

Q1. Can you tell me about yourself?
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Are you comfortable with the salary that we can offer you?
Ans. 
Yes, I am comfortable with the salary offered.
• I have carefully considered the salary offered and it aligns with my expectations.

• I believe the salary is fair based on my experience and qualifications.

• I am confident that the salary offered reflects the value I can bring to the role.
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There will be 55 multiple-choice questions covering topics such as mathematics, reasoning, grammar, and capitalization.

Q1. Typing test will be there where they are checking the speed and accuracy
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Q1. Can you tell me about yourself?
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
Answered by AI
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Q2. Are you comfortable with the absence of Indian holidays?
Ans. 
Yes, I am comfortable with the absence of Indian holidays as I am willing to work during those times.
• I am flexible with my schedule and willing to work during holidays

• I understand the importance of providing customer service consistently throughout the year

• I am committed to meeting the needs of customers regardless of holidays
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Q3. What is your earliest possible start date?
Ans. 
I can start as early as next week, pending completion of any necessary pre-employment requirements.
• Provide a specific date or timeframe for your earliest start date

• Clarify that the start date is contingent on completing any required paperwork or background checks

• Express enthusiasm and readiness to begin the role
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Q1. What do you know about sunknowledge
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Q2. Why do you wanna join kpo
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I was approached by the company for the job of customer service executive last week. So I went there for an interview. At other companies, the first round is taken on one by one basis. But to my surprise, the interviewer named Preeti Doshi called all the 20 candidates in one room and started taking our introductions. I have never seen this kind of interview anywhere before. Now comes the most important part, those candidates including me who said that they where preparing for government exams earlier in their life, got rejected on the spot. The interviewer didn't even consider that we no longer have the age of appearing for government exams anymore. Based upon our history of preparing and appearing for government exams, she rejected us. She didn't even consider our communication skills and other skills relevant for the job. Before going for the interview, I also confirmed with the HR regarding this. But she said that merely appearing for government exams in the past won't create any issue in the hiring process. But in the interview, we observed just the opposite. We were not even allowed to proceed to the second round.