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28 Advantmed Jobs

Technical Support Representative (TSR)

1-4 years

Ahmedabad

1 vacancy

Technical Support Representative (TSR)

Advantmed

posted 2d ago

Job Description

Technical Support Representative (IT Service Desk)


Job Summary


Technical Support Representative at IT Service Desk acts as a first point of contact for all inbound calls and chats. This role focuses on modernizing customer experience by ensuring prompt response and updates to users.


Responsibilities and Duties


  • Serve as the first point of contact for customers seeking technical assistance / support or update over the phone, chat, email channel.
  • Gather query/issue/request detail and capture them into the ticketing system as per IT SD Process.
  • Acts as queue manager to ensure all cases created from all channels gets assigned to shift engineers within SLA time in consultation with on floor lead engineer / manager.
  • Generate various daily, weekly, monthly reports / dashboard as assigned by management.
  • Provide administration support on ongoing IT projects as assigned by management.
  • Ensure compliance and process adherence in all transaction and service delivery.
  • Rotational shift to provide round the clock IT Support to customers as per scheduled shift roster.
  • KB Documentation as per the department requirement.

Desired skills & competencies


  • Graduate in any discipline.
  • Excellent verbal and written English communication skills.
  • Minimum six months of experience working with US users/customers, Knowledge of US Accent.
  • Basic knowledge of IT Hardware, Software, Applications and Security to understand users query/issue and log them in to ticketing system.
  • Any IT/Hardware/Software certification/training is an added advantage.
  • Experience working with Excel, Word, Power point and Web based or software/application.
  • Adaptive Learner
  • Customer-centric
  • Analytical Person
  • Collaborator, team player


Employment Type: Full Time, Permanent

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What people at Advantmed are saying

4.4
 Rating based on 2 Technical Support Representative reviews

Likes

Till now my experience with colleagues was good

  • Skill development - Good
  • +5 more
Dislikes

As of now there is no dislike.

Read 2 Technical Support Representative reviews

Technical Support Representative salary at Advantmed

reported by 6 employees with 2-5 years exp.
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₹4 L/yr - ₹4.9 L/yr
15% more than the average Technical Support Representative Salary in India
View more details

What Advantmed employees are saying about work life

based on 536 employees
50%
78%
79%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Advantmed Benefits

Job Training
Soft Skill Training
Team Outings
Work From Home
Cafeteria
Free Food +6 more
View more benefits

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