Accenture Senior Business Analyst Interview Questions, Process, and Tips

Q1. How to write a user story
Ans. 
User stories are concise descriptions of a feature told from the perspective of the end user.
• Start with 'As a [type of user], I want [some goal] so that [some reason]'

• Focus on the user's needs and goals

• Keep it simple and specific

• Include acceptance criteria for clear understanding
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Q2. How to manage difficult customer
Ans. 
Difficult customers can be managed by actively listening, staying calm, setting boundaries, and finding solutions.
• Listen actively to understand their concerns

• Stay calm and composed to avoid escalating the situation

• Set clear boundaries and communicate them effectively

• Find mutually beneficial solutions to address their issues

• Seek feedback and follow up to ensure satisfaction
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Q1. Tell about your work in related BPM
Ans. 
I have extensive experience in Business Process Management (BPM) including process analysis, design, implementation, and optimization.
• Led cross-functional teams to analyze current business processes and identify areas for improvement

• Designed and implemented new processes using BPM tools such as Bizagi and Camunda

• Worked closely with stakeholders to ensure alignment between business goals and process improvements

• Optimize...read more
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Q2. More about tool experience like MAVIM signavio n CELONIS
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Q1. Describe how data driven decision making and help business
Ans. 
Data driven decision making helps businesses by using data to inform strategic choices and improve outcomes.
• Data driven decision making involves collecting and analyzing data to make informed choices

• It helps businesses identify trends, patterns, and opportunities for improvement

• By using data, businesses can reduce risks and make more accurate predictions

• Data driven decisions can lead to increased efficiency, cost savin...read more
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Describe how to launch home insurance product in india

Q1. Past experience. Scenorio based questions on BA roles & responsibility
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Q2. Tools and techniques,excel , processes ,mapping
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Q1. Culture fit . Where do I see myself in Accenture
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Q1. What was ur salary
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Q2. Y r u changing company
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Looking for new challenges and opportunities for growth

• Interested in exploring different industries or sectors

• Seeking a better work-life balance or company culture

• Want to work with a more innovative or dynamic team

• Desire for career advancement or higher salary
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Numeric , alphabet, scenario based

Q1. Why business analyst
Ans. Have career goals in mind. Tested communication skills and scenarios based guesstimates
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Q1. Tell us about your roles and responsibilities in your previous organisation
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Q2. Functional vs non functional requirements
Ans. 
Functional requirements specify what the system should do, while non-functional requirements specify how the system should perform.
• Functional requirements focus on specific behaviors or functions of the system.

• Non-functional requirements focus on qualities such as performance, security, and usability.

• Examples of functional requirements include user authentication, data validation, and report generation.

• Examples of non-...read more
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