Accenture Senior Business Analyst Interview Questions and Answers

Data driven decision making helps businesses by using data to inform strategic choices and improve outcomes.

• Data driven decision making involves collecting and analyzing data to make informed choices

• It helps businesses identify trends, patterns, and opportunities for improvement

• By using data, businesses can reduce risks and make more accurate predictions

• Data driven decisions can lead to increased efficiency, cost savings, and competitive advantage

• Examples include using sales ...read more

User acceptance criteria are the set of conditions that a product or service must meet to be accepted by the end-user.

• User acceptance criteria are defined by the end-user or customer.

• They are used to determine whether a product or service meets the needs of the end-user.

• They are often written in the form of test cases or scenarios.

• They should be specific, measurable, achievable, relevant, and time-bound.

• Examples of user acceptance criteria include performance benchmarks, usab...read more

Difficult customers can be managed by actively listening, staying calm, setting boundaries, and finding solutions.

• Listen actively to understand their concerns

• Stay calm and composed to avoid escalating the situation

• Set clear boundaries and communicate them effectively

• Find mutually beneficial solutions to address their issues

• Seek feedback and follow up to ensure satisfaction

User stories are concise descriptions of a feature told from the perspective of the end user.

• Start with 'As a [type of user], I want [some goal] so that [some reason]'

• Focus on the user's needs and goals

• Keep it simple and specific

• Include acceptance criteria for clear understanding

Functional requirements specify what the system should do, while non-functional requirements specify how the system should perform.

• Functional requirements focus on specific behaviors or functions of the system.

• Non-functional requirements focus on qualities such as performance, security, and usability.

• Examples of functional requirements include user authentication, data validation, and report generation.

• Examples of non-functional requirements include response time, scalability...read more

I have extensive experience with user acceptance testing.

• I have led UAT efforts for multiple projects, ensuring that all requirements were met and defects were properly documented and resolved.

• I have worked closely with business stakeholders to define test scenarios and test cases that accurately reflect user needs and expectations.

• I have experience with both manual and automated testing, and have used tools such as Selenium and JIRA to manage testing efforts.

• I have also work...read more

I have experience using tools such as SQL, Excel, Tableau, and languages like Python and R for data analysis and visualization.

• SQL for querying databases

• Excel for data manipulation and analysis

• Tableau for creating interactive visualizations

• Python and R for statistical analysis and machine learning