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Accenture New Customer Service Associate Interview Questions and Answers
Accenture New Customer Service Associate Interview Experiences
2 interviews found
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 3 interview rounds.
Social media discussion, and simple topics
(1 Question)
- Q1. How do u satisfy a customer who is unhappy
It was versant test of 30 minitutes
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me something about your job role
- Ans.
As a Customer Service Associate, my job role involves assisting customers with their inquiries, resolving issues, and providing excellent service.
Assisting customers with their inquiries and providing accurate information
Resolving customer issues and complaints in a timely manner
Processing customer orders and ensuring timely delivery
Maintaining customer records and updating relevant information
Upselling and cross-selli...
- Q2. Who is your role model
- Ans.
My role model is my mother, who has always been a source of inspiration and guidance in my life.
My mother has taught me the importance of hard work and perseverance.
She has shown me how to be compassionate and empathetic towards others.
Her dedication to her career and family has motivated me to strive for success in all aspects of my life.
I admire her ability to balance work and personal life effectively.
She has always...
Duration of one hour, English grammer, should able to recognize American accent.
Duration of one hour, English grammer, should be able to recognize American accent
Interview Preparation Tips
Believe in yourself and just go for it.
New Customer Service Associate Jobs at Accenture
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed in May 2024. There were 3 interview rounds.
Speak about any of your interested for 2 minutes
(1 Question)
- Q1. Questions from CV
(1 Question)
- Q1. Salary Discussion
Customer Support Executive Interview Questions & Answers
Capgemini
Bhuvanesh D
posted on 26 Aug 2024
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.
(5 Questions)
- Q1. What Movie have you watched recently?
- Ans.
I recently watched the movie 'The Shawshank Redemption'.
Directed by Frank Darabont
Based on a novella by Stephen King
Considered one of the greatest films of all time
- Q2. Looper, it is an English movie
- Q3. Explain that movie?
- Ans.
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
A group of astronauts embark on a dangerous mission to explore an alien planet
They encounter strange and terrifying creatures on the planet
The crew must navigate through various challenges to uncover the truth behind the mysterious signal
The movie explores themes of isolation,
- Q4. How would lead a team of 5, if two of them are not working well?
- Ans.
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing
Provide additional training or resources to help them improve
Set clear expectations and goals for each team member
Monitor their progress and provide regular feedback
Consider rea
- Q5. Would you prefer new technologies or staying in the old technology?
- Ans.
I prefer new technologies as they often offer improved efficiency and capabilities.
New technologies often provide better efficiency and capabilities
Staying in old technology may lead to falling behind competitors
Adopting new technologies can enhance customer experience and satisfaction
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Feb 2023. There were 3 interview rounds.
Group discussion with very important
(3 Questions)
- Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
- Q2. I can send today my full profile myself only
- Q3. When Jain job opportunities
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Concentrix Catalyst
Anonymous
posted on 4 Apr 2024
(2 Questions)
- Q1. Tell me about yourself
- Q2. Last memorable day
Interview Preparation Tips
I applied via Newspaper Ad and was interviewed in Dec 2022. There was 1 interview round.
(2 Questions)
- Q1. About general topics
- Q2. Life changing experience
- Ans.
My life-changing experience was studying abroad in Japan.
Studying abroad in Japan opened my eyes to a new culture and way of life.
I learned to adapt to a different language and customs, which improved my communication and problem-solving skills.
Living independently in a foreign country taught me self-reliance and boosted my confidence.
I made lifelong friendships with people from different backgrounds and gained a globa...
Interview Preparation Tips
- internet marketing
- Business Development
Life is not so hard
Life is so pretty
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction ,, documents verification
- Q2. Company details and joining date announce
Interview Preparation Tips
I applied via AmbitionBox and was interviewed in Dec 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Share details of your previous job.
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
Interview Preparation Tips
I am ARPAN DUTTA, I have completed a BBA degree from Adamas University, Barasat Kolkata. I believe that my diverse technical abilities would be a unique asset to your company. My own career would be benefited through being a productive member of your organization. I am enclosing my current resume. I assure you that I will do my best towards the progress of your esteemed company and build a long lasting relationship with you.
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Accenture New Customer Service Associate Interview Process
based on 1 interview
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