Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Accenture

Compare

3.8

based on 56.6k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17513 Accenture Jobs

Customer Service New Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.6k Reviews

0-1 years

Gurgaon / Gurugram

Customer Service New Associate

Accenture

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Chat Process Voice Process Content Review Non Voice Process

+ 7 more

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Adaptable and flexible

Agility for quick learning

Commitment to quality

Problem-solving skills

Ability to work well in a team

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture New Customer Service Associate roles with real interview advice

Top Accenture New Customer Service Associate Interview Questions

Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more

asked in new Associate interview

View answers (135)

Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more

asked in Application Development Associate interview

View answers (6)

Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more

asked in Intern interview

View answers (8)

View all 3.9k questions

What people at Accenture are saying

3.7

Rating based on 8 New Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

It feels working in a reputed company

Job security - Good

Dislikes

No incentives, work life balance and also less salary

Salary - Bad

+3 more

Read 8 New Customer Service Associate reviews

New Customer Service Associate salary at Accenture

reported by 117 employees

₹1.9 L/yr - ₹3.8 L/yr

11% more than the average New Customer Service Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 56.6k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.7

Compare

Capgemini

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

Genpact

3.8

Compare

LTIMindtree

3.8

Compare

Deloitte

3.8

Compare

IBM

4.0

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.5

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT DATA, Inc.

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.4

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.0

Compare

Microsoft Corporation

4.0

Compare