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Accenture

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3.8

based on 56.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17230 Accenture Jobs

Customer Service New Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.7k Reviews

0-1 years

Gurgaon / Gurugram

Customer Service New Associate

Accenture

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Chat Process Voice Process Content Review Non Voice Process

+ 7 more

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Adaptable and flexible

Agility for quick learning

Commitment to quality

Problem-solving skills

Ability to work well in a team

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture New Customer Service Associate roles with real interview advice

Top Accenture New Customer Service Associate Interview Questions

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What people at Accenture are saying

3.7

Rating based on 8 New Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

It feels working in a reputed company

Job security - Good

Dislikes

No incentives, work life balance and also less salary

Salary - Bad

+3 more

Read 8 New Customer Service Associate reviews

New Customer Service Associate salary at Accenture

reported by 117 employees

₹1.9 L/yr - ₹3.8 L/yr

11% more than the average New Customer Service Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 56.7k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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