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Accenture

Compare

3.8

based on 56.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

18241 Accenture Jobs

Customer Contact Comms New Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.2k Reviews

0-1 years

₹ 1.85 - 3.3176L/yr (AmbitionBox estimate)

Mumbai

Customer Contact Comms New Associate

Accenture

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Customer Support Chat Process Voice Process Content Review

+ 8 more

Job Description

Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.What are we looking for?

Ability to work well in a team

Ability to perform under pressure

Ability to meet deadlines

Ability to manage multiple stakeholders

Adaptable and flexible Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shiftsQualificationsAny Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture new Associate roles with real interview advice

What people at Accenture are saying

4.2

Rating based on 83 new Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Sat and sun fix off

Job security - Good

Dislikes

There is no growth no increment u may have 2+ years of experience and be paid same as a fresher

Salary - Bad

+5 more

Read 83 new Associate reviews

new Associate salary at Accenture

reported by 688 employees

₹1.5 L/yr - ₹4 L/yr

6% more than the average new Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 56.2k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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