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Customer Service New Associate

0-1 years

₹ 2.65 - 2.66016L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Customer Service New Associate

Accenture

posted 15d ago

Job Description


Skill required:
Voice - Service Desk Voice Support

Designation:
Customer Service New Associate

Qualifications:
Any Graduation

Years of Experience:
0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Written and verbal communication
  • Ability to work well in a team
  • Agility for quick learning Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    What people at Accenture are saying

    3.7
     Rating based on 8 New Customer Service Associate reviews

    Likes

    It feels working in a reputed company

    • Job security - Good
    Dislikes

    No incentives, work life balance and also less salary

    • Salary - Bad
    • +3 more
    Read 8 New Customer Service Associate reviews

    New Customer Service Associate salary at Accenture

    reported by 117 employees
    ₹1.9 L/yr - ₹3.8 L/yr
    11% more than the average New Customer Service Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Mumbai Office Location

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    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
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