Accenture Itsm Lead Interview Questions and Answers

Q1. Can you tell me about yourself?
Add your answer
Q2. What is the process for conducting capacity planning?
Ans. 
Capacity planning involves forecasting future resource needs and ensuring that the necessary resources are available.
• Identify current resource usage and performance levels

• Forecast future resource needs based on growth projections

• Determine any potential bottlenecks or constraints

• Allocate resources accordingly to meet future demands

• Regularly review and adjust the capacity plan as needed
Answered by AI
Add your answer
Q3. What is the process for creating a Standard Operating Procedure (SOP)?
Ans. 
Creating a Standard Operating Procedure involves identifying the process, documenting steps, obtaining feedback, and finalizing the SOP.
• Identify the process or task that needs an SOP

• Document each step involved in the process

• Obtain feedback from relevant stakeholders for improvements

• Finalize the SOP with clear instructions and guidelines

• Regularly review and update the SOP as needed
Answered by AI
Add your answer
Q4. How do you handle transitions?
Ans. 
I handle transitions by communicating effectively, setting clear expectations, and providing support to team members.
• Communicate openly and transparently with team members about upcoming changes

• Set clear expectations and goals for the transition period

• Provide support and resources to help team members adjust to the changes

• Lead by example and remain positive and adaptable during transitions
Answered by AI
Add your answer
Q5. How do you provide feedback?
Ans. 
I provide feedback by being specific, timely, and constructive.
• Be specific about what was done well and what needs improvement

• Provide feedback in a timely manner to address issues promptly

• Offer constructive criticism and suggestions for improvement

• Encourage open communication and dialogue for feedback to be effective
Answered by AI
Add your answer
Q6. Can you describe a situation in which you had to handle an escalation call from a customer, and how you managed it?
Ans. 
Handled an escalation call by actively listening, empathizing, and offering a solution.
• Remain calm and composed while listening to the customer's concerns.

• Empathize with the customer and acknowledge their frustration.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
Answered by AI
Add your answer
Q7. Can you describe a situation in which you encountered a conflict between two team members and explain how you managed that situation?
Ans. 
Managed conflict between team members by facilitating open communication and finding common ground.
• Addressed the issue privately to understand each team member's perspective

• Encouraged open communication and active listening to resolve misunderstandings

• Facilitated a team meeting to discuss the conflict and find common ground

• Established clear expectations and guidelines for future interactions
Answered by AI
Add your answer
Q8. What Key Performance Indicators (KPIs) have you worked with?
Ans. 
I have worked with KPIs such as sales targets, customer satisfaction scores, employee productivity metrics, and project completion rates.
• Sales targets

• Customer satisfaction scores

• Employee productivity metrics

• Project completion rates
Answered by AI
Add your answer
Q9. How did you establish end-to-end operations when setting up a new process?
Ans. 
I established end-to-end operations by defining clear processes, assigning roles, providing training, and monitoring performance.
• Defined clear processes from start to finish

• Assigned roles and responsibilities to team members

• Provided training and resources to ensure understanding and proficiency

• Monitored performance and made adjustments as needed
Answered by AI
Add your answer

Q1. MOSFETs, Amplifiers, RC Circuits, Op-Amps etc
Add your answer
Q2. Digital electronics questions on logic gates, sequential circuits and combinational circuits
Add your answer
Q3. Coding in Verilog, SV, SVA
Add your answer

Q1. Project Related Questions
Add your answer
Q2. Job profile related questions
Add your answer

Q1. Typical HR Interview
Add your answer

Q1. Diff bw CCW and DIS CCW
Add your answer
Q2. Diff bw PECI and PICOF
Add your answer

Q1. Previous experience
Add your answer
Q2. Role in current project in details
Add your answer

Program for duplicate removal and sorting

Q1. Technical in detail
Add your answer

Q1. Qualification and experience
Add your answer
Q2. About my previous organization
Add your answer

Q1. Was on team leader
Add your answer

Q1. Collection, hashmap, concurrent hash map. Hash table.
Add your answer
Q2. Collection, multithreading, synchronization locks
Add your answer

Q1. COBOL SCNEARIO BASED QUESTIONS
Add your answer

Q1. Toughest coding done so far
Ans. 
Implementing a complex algorithm for optimizing search results in a large-scale e-commerce platform.
• Developed a custom search algorithm to improve search relevance and speed

• Implemented data structures like trie and inverted index for efficient search

• Optimized the algorithm to handle millions of products and user queries

• Used techniques like caching and parallel processing to enhance performance
Answered by AI
Add your answer

Q1. Remove duplicates in an array
Ans. 
Use a hash set to remove duplicates in an array of strings
• Create a hash set to store unique elements

• Iterate through the array and add each element to the hash set

• Convert the hash set back to an array to get the unique elements
Answered by AI
Add your answer
Q2. What is react virtual DOM
Ans. 
React virtual DOM is a lightweight copy of the actual DOM, used for efficient updates and rendering in React applications.
• Virtual DOM is a concept where a lightweight copy of the actual DOM is created in memory.

• React uses virtual DOM to efficiently update and render components without directly manipulating the actual DOM.

• When changes are made to the virtual DOM, React calculates the most efficient way to update the act...read more
Answered by AI
Add your answer
Q3. React hooks with example
Ans. 
React hooks are functions that let you use state and other React features without writing a class.
• React hooks were introduced in React 16.8 to allow functional components to have state and lifecycle methods.

• useState() is a hook that allows you to add state to functional components.

• useEffect() is a hook that allows you to perform side effects in functional components.

• useContext() is a hook that allows you to use the con...read more
Answered by AI
Add your answer