Itsm Lead Interview Questions and Answers

Real scenario situations are handled by analyzing the situation, identifying the root cause, and implementing a solution.

• Analyze the situation to understand the problem

• Identify the root cause of the problem

• Develop a solution to address the root cause

• Implement the solution and monitor its effectiveness

• Make adjustments as necessary to ensure the problem is fully resolved

The ITIL service model outlines the service value chain and provides real-life scenarios for implementing IT service management best practices.

• The ITIL service model is based on the concept of a service value chain, which consists of several key activities such as plan, engage, design, transition, deliver, and improve.

• Real-life scenarios can include implementing incident management processes to quickly resolve IT issues, or utilizing change management to minimize disruptions ...read more