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Accenture

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3.9

based on 52.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Accenture Customer Service Executive Interview Questions and Answers

Updated 19 Aug 2024

Accenture Customer Service Executive Interview Experiences

16 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 26 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself and about your experience
    • Add your answer
Round 3 - Aptitude Test 

Normal grammar checks

Round 4 - One-on-one 

(1 Question)

  • Q1. Sharing the best experience and prioritising the work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be open to share and ask everything

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 29 Apr 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about you, your qualifications and experience?
    • Add your answer
  • Q2. Why you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

user image Shakeel Mulla

posted on 22 Feb 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic resume QnA and background details
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Write an Essay on the given topic. Max 150 words
    • Add your answer
Round 4 - VNA 

(1 Question)

  • Q1. Voice and Accent Round
    • Add your answer
Round 5 - Technical 

(1 Question)

  • Q1. Resume Overview, Past Experience details, Mock Call, etc.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Accenture Customer Service Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Be prepared before going for an Interview. No matter if the company is small or big. Always have gound work clear.

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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 25 Dec 2021

I applied via Recruitment Consultant and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why should I hire you
    • Add your answer
  • Q2. Wat is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing live chat support

    • Answered by AI
    Add your answer
  • Q3. Wat is payroll
    • Add your answer
  • Q4. About my self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and smart, don't get panic we'll you are talking to the person.

Accenture interview questions for designations

 Senior Customer Service Executive

 (2)

 Customer Service Associate

 (35)

 Customer Service Representative

 (3)

 Senior Customer Service Associate

 (1)

 Non Voice Customer Service Executive

 (2)

 Customer Executive

 (1)

 Customer Care Executive

 (9)

 Customer Support Executive

 (9)

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Naukri.com and was interviewed in Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you?
    • Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 10 Oct 2020

I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you go for a interview first maintain ur attitude well.Dress up in formal,Trim ur hairs n beard be clean.Be optimistic.Communicate In a good manner with recruiter don't show ur cheap tricks.Ask whatever doubts u have especially about ur salary.Try to know for whom ur working or which company u r going to work. know before they tell u about the company.Maintain a good relationship with ur higher authority for ur future it will lead to ur growth.Give the best of yours.
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Accenture Interview FAQs

How many rounds are there in Accenture Customer Service Executive interview?
Accenture interview process usually has 2-3 rounds. The most common rounds in the Accenture interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Accenture Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Customer Service, customer support, Blending, CRM and Cold Calling.
What are the top questions asked in Accenture Customer Service Executive interview?

Some of the top questions asked at the Accenture Customer Service Executive interview -

  1. Explain dealing with a custo...read more
  2. Wat is customer servi...read more
  3. Write an Essay on the given topic. Max 150 wo...read more
How long is the Accenture Customer Service Executive interview process?

The duration of Accenture Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Accenture Interviews By Designations

Interview Questions for Popular Designations

Accenture Customer Service Executive Interview Process

based on 7 interviews in last 1 year

1 Interview rounds

  • One-on-one Round
View more

People are getting interviews through

based on 14 Accenture interviews
Job Portal
Company Website
WalkIn
Recruitment Consultant
Referral
43%
14%
14%
7%
7%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

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Accenture Customer Service Executive Salary
based on 772 salaries
₹1.8 L/yr - ₹7.5 L/yr
62% more than the average Customer Service Executive Salary in India
View more details

Accenture Customer Service Executive Reviews and Ratings

based on 106 reviews

3.7/5

Rating in categories

3.6

Skill development

3.3

Work-Life balance

3.9

Salary & Benefits

3.5

Job Security

3.7

Company culture

3.2

Promotions/Appraisal

3.4

Work Satisfaction

Explore 106 Reviews and Ratings
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