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Accenture Customer Service Executive Interview Questions and Answers
Accenture Customer Service Executive Interview Experiences
16 interviews found
Shakeel Mulla
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 5 interview rounds.
(1 Question)
- Q1. Basic resume QnA and background details
(1 Question)
- Q1. Write an Essay on the given topic. Max 150 words
(1 Question)
- Q1. Voice and Accent Round
(1 Question)
- Q1. Resume Overview, Past Experience details, Mock Call, etc.
Interview Preparation Tips
- Communication Skills
Anonymous
Selected
I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Paragraph reading
- Q2. Repeat the words
(2 Questions)
- Q1. About yourself and your work experience.
- Q2. Why you want to work in Accenture.
- Ans.
I want to work in Accenture because of its reputation for providing excellent customer service and its focus on innovation and growth.
Accenture is known for its strong emphasis on customer service and satisfaction
I am impressed by Accenture's commitment to innovation and cutting-edge technology
I believe working at Accenture will provide me with opportunities for professional growth and development
I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself ? Okay for night shift? If experienced then what is the experience?
(3 Questions)
- Q1. Same questions in details
- Q2. Tell me about yourself?
- Q3. Why do you want to join customer service?
What people are saying about Accenture
I applied via Naukri.com
(4 Questions)
- Q1. Why select this company
- Ans.
I selected this company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.
The company has a proven track record of providing excellent customer service.
They prioritize customer satisfaction and go above and beyond to meet their needs.
There are ample opportunities for career advancement and professional development.
The company values its employees and fosters a positive ...
- Q2. Any way iam not select this company so your wish
- Q3. Tamil tha therium
- Q4. Faincial problem
Interview Preparation Tips
Accenture interview questions for designations
Selected
I applied via LinkedIn and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. About your self
- Q2. About the experience
jamble ravina
Selected
I applied via Company Website and was interviewed in May 2024. There was 1 interview round.
They will ask you to write on any topic and check your grammer.
Interview Preparation Tips
- Customer Service Management
(2 Questions)
- Q1. Self introduction
- Q2. Educational details
Essay on hobbies and links we mentioned in resume
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.
45 minutes aptitude test
(3 Questions)
- Q1. About strength and weakness
- Q2. On communication
- Q3. On case study based
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.
(1 Question)
- Q1. Tell about yourself briefly
(1 Question)
- Q1. Explain dealing with a customer
- Ans.
Dealing with a customer involves active listening, empathy, problem-solving, and effective communication.
Listen actively to the customer's concerns and needs
Show empathy and understanding towards their situation
Offer solutions or alternatives to resolve their issue
Communicate clearly and effectively throughout the interaction
Follow up to ensure customer satisfaction
(1 Question)
- Q1. How to be empathetic
Interview Preparation Tips
I applied via AmbitionBox and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me introduce yourself
- Q2. What is you strength
- Q3. What was your current ctc
Interview Preparation Tips
- Social Media
Selected
I was interviewed before Aug 2023.
(2 Questions)
- Q1. Thenical round i e typing test
- Q2. What shouldbe skills to enter an dream job
- Ans.
Skills required for a dream job include strong communication, problem-solving, and time management abilities.
Strong communication skills to effectively interact with customers and colleagues
Problem-solving skills to address customer issues and find solutions
Time management abilities to prioritize tasks and meet deadlines
Tools of the computer knowledge
(1 Question)
- Q1. What's Will be the responsibility of work to learn and grow in organisation
- Ans.
The responsibility of work to learn and grow in the organization includes continuous self-improvement, seeking feedback, taking on new challenges, and staying updated with industry trends.
Continuous self-improvement through training and development programs
Seeking feedback from supervisors and colleagues to identify areas for improvement
Taking on new challenges and responsibilities to expand skills and knowledge
Staying...
(1 Question)
- Q1. Face to face round
(2 Questions)
- Q1. From the third party of the company
- Q2. System standard
Interview Preparation Tips
Accenture Interview FAQs
The duration of Accenture Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Accenture Customer Service Executive Interview Process
based on 7 interviews in last 1 year
1 Interview rounds
- One-on-one Round
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Accenture Customer Service Executive Reviews and Ratings
based on 106 reviews
Rating in categories
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