Accenture Claims Adjudicator Interview Questions and Answers

Q1. Self introduction
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Q1. Claims related quation
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Q1. Tell me the impact of covid 19
Ans. 
The impact of Covid-19 has been widespread and significant, affecting various aspects of society and the economy.
• Healthcare systems overwhelmed with cases

• Economic downturn with job losses and business closures

• Shift to remote work and online learning

• Increased focus on hygiene and social distancing measures

• Mental health challenges due to isolation and uncertainty
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Q2. Tell me about your self
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I am a detail-oriented individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I honed my problem-solving abilities

• I am proficient in handling claims and resolving customer issues efficiently

• I am a team player and enjoy collaborating with colleagues to achieve common goals
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It was good. it had some tricky questions

Q1. Back ground verification and other details asked
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Q1. Self introduction and previous company work
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Q1. Salary discussion only
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MCQ on present affairs, about the company and the job role you are going to qork.

Any specific topic.

Q1. Where do you look after 5 years etc etc
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Q1. Whats your goal? Where do you see yourself in the next 5 years?
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Q2. If given you a chance which part of th| world would you like to visit?
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Q1. Cant say because they can ask you anything from out of he box. So be prepared & confident. Dont fumble.
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Q1. Tell about yourself
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Q1. Basic knowledge about claim adjudication
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Q1. Easy self intro wat about health care
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Q2. What is healthcare
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Q3. What is NTT data
Ans. 
NTT Data is a global IT services company providing consulting, technology, and outsourcing services.
• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation.

• It offers services in areas such as healthcare, finance, and public sector.

• NTT Data has a presence in over 50 countries worldwide.

• The company has expertise in data analytics, cloud services, and digital transformation.
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Q4. About yourself and what premium
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Q1. What is insurance claim ?
Ans. 
An insurance claim is a formal request made by a policyholder to an insurance company for coverage or compensation for a covered loss or policy event.
• A claim is typically submitted by the policyholder or their representative to the insurance company.

• The insurance company then investigates the claim to determine the validity and extent of coverage.

• If the claim is approved, the insurance company will provide compensation...read more
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Q2. Explain customer service need ?
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Customer service is essential for addressing customer needs, resolving issues, and building loyalty.
• Customer service is important for addressing customer inquiries and concerns in a timely and efficient manner.

• It helps in resolving issues and complaints to ensure customer satisfaction and retention.

• Good customer service can lead to repeat business and positive word-of-mouth referrals.

• It plays a key role in building cus...read more
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