A3logics Interview Questions, Process, and Tips

Q1. Brief Introduction and about family background
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Q1. What is EDI? Roles and responsibilities of EDI analyst
Ans. 
EDI stands for Electronic Data Interchange. An EDI analyst is responsible for managing and maintaining EDI systems.
• EDI is the electronic exchange of business documents between trading partners

• An EDI analyst is responsible for setting up and maintaining EDI systems

• They ensure that EDI transactions are processed accurately and efficiently

• They troubleshoot and resolve any issues that arise with EDI systems

• They work closel...read more
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Q2. Formats of EDI files
Ans. 
EDI files can be in various formats such as EDIFACT, X12, TRADACOMS, XML, CSV, etc.
• EDI files are used for exchanging business documents electronically

• EDIFACT is a widely used format in Europe

• X12 is a widely used format in North America

• TRADACOMS is a widely used format in the UK

• XML and CSV are also used for EDI

• The format used depends on the industry and trading partners
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Q1. EDI related questions ?
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Q2. Project related questions
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Q3. Ms Excel related questions
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Q1. Salary discussions and other formalities
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Q1. What is vlookup?
Ans. 
VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value from another column.
• VLOOKUP stands for 'vertical lookup'

• It is commonly used in Excel to search for a value in the leftmost column of a table and return a value in the same row from a specified column

• Syntax: =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• Example: =VLOOKUP(A2, B2:D10, 3, FALSE) - searc...read more
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Q2. What do you know about us health care?
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Q1. What is the difference between vlookup and index match?
Ans. 
VLOOKUP searches for a value in the first column of a range and returns a value in the same row. INDEX MATCH is more flexible and can search in any column.
• VLOOKUP searches vertically in a table and returns a value from the same row.

• INDEX MATCH can search horizontally or vertically and is more versatile.

• VLOOKUP requires the lookup value to be in the first column of the table.

• INDEX MATCH can search for the lookup value i...read more
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Q2. Us health care domain specific questions?
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Q1. Questions on commitment towards the company, general team behaviour and typical scenario based questions to test your emotional intelligence?
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Q2. Sallery discussion
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Q1. The recruiter called me in at noon the day after I applied for the role, my resume got shortlisted and the recruiter talked to me for about 19 minutes during which she asked my family background and after ...read more
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This round was 25 minutes exactly the technical interviewee asked me only 2 to 3 theoretical questions and after that, he told me to share my screen and then started asking me coding problems which consisted of 5 questions purely on code, no theory.
q1- exception handling question of (10/0--> solve this using try catch)
q2-write a class that return the area and perimeter of the rectangle
q3-remove duplicate elements from list of the set (remove_duplicates[(1,2,2,3,4,4,5]))
q4-calculate the sum of the string (sum_of_digits(1234) #output will be 10)

Q1. Tell me about your experience
Ans. 
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
• Managed customer inquiries through phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Trained new team members on customer support processes

• Utilized CRM software to track customer interactions

• Implemented strategies to improve customer satisfaction ratings
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Q2. How do you manage if client escalated on you ?
Ans. 
Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.
• Remain calm and composed

• Listen actively to understand the client's concerns

• Empathize with the client's situation

• Apologize if necessary, even if it's not your fault

• Offer solutions or alternatives to address the issue

• Escalate to a supervisor or higher authority if the situation requires it
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