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[24]7 Innovation Labs Non Voice Customer Care Executive Interview Questions and Answers

Updated 15 Jul 2023

[24]7 Innovation Labs Non Voice Customer Care Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce your self and tell somthing about you
Round 3 - Aptitude Test 

Online assessment round through a destop

Round 4 - One-on-one 

(1 Question)

  • Q1. Skills typing test tell Somthing about you

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is bpo? Tell me
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

    • BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and back-office operations.

    • BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.

    • BPO services can be categorized into two types: voice...

  • Answered by AI
  • Q2. Why do want choose this company

Interview Preparation Tips

Topics to prepare for 24/7 Customer Non Voice Customer Care Executive interview:
  • Cricketer
Interview preparation tips for other job seekers - First of all Thank u for wonderful opportunity Sir, i utilized my job
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Inquiring about salary expectations will likely lead to an offer that does not exceed 30%, with 12% as a variable amount allocated for a performance bonus, which you may never receive, based on the rationale that your experience is not relevant, despite having a background in a related field such as voice processing. Additionally, do not anticipate clear job descriptions, as the company's approach is broad and diplomatic, reflecting a lack of transparency.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced voice process executive with strong communication skills and a proven track record of delivering exceptional customer service.

    • Over 5 years of experience in handling customer queries and resolving issues efficiently

    • Proficient in using CRM software to track customer interactions and maintain records

    • Skilled in active listening and problem-solving to ensure customer satisfaction

    • Ability to work well under pressu

  • Answered by AI
  • Q2. Questions which are not relevant or the process and work criteria they are not aware of from previous job role,and if you have number or percentage in your resume then please remove it that will be ur ene...

Interview Preparation Tips

Interview preparation tips for other job seekers - ADP should assess the behavior and approach of its hiring team, particularly the HIRING MANAGER conducting interviews. It's unprofessional when managers, sitting behind the camera, display an attitude suggesting they possess complete knowledge of every company and its working concepts. This not only reflects IRRELEVANCE but also undermines the credibility of the hiring process. Additionally, behaviors such as sarcastic smiles when a candidate fumbles demonstrate UNETHICAL and critical conduct. Judging candidates solely based on a two-page resume further highlights a FLAWED approach, which can negatively impact the company’s REPUTATION and VALUES.

The unfortunate reality is that even while working with INTERNATIONAL BRANDS and COMPANIES, people (HR AND UPPER-LEVEL MANAGEMENT) still exhibit an INDIAN NARROW and DOMINATING MINDSET, which is very disappointing. They ask us to THINK OUT OF THE BOX but are unwilling to be BROAD-MINDED themselves, continuing to judge people solely on the basis of a two-page resume.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why are you looking for a change?
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Why should we hire you?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.
Round 3 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. What are your strengths and weaknesses?
  • Q6. Why are you looking for a change?
  • Q7. Where do you see yourself in 5 years?
  • Q8. Tell me about yourself.
Round 4 - Technical 

(4 Questions)

  • Q1. What are you doing in your satisfaction?
  • Q2. Is it mandatory to hair you or nessaray?
  • Q3. What is your capacity of control your mind ?
  • Ans. 

    I have a strong capacity to control my mind.

    • I have developed mindfulness techniques to control my thoughts and emotions.

    • I practice meditation regularly to improve my focus and concentration.

    • I have learned to identify and challenge negative thought patterns.

    • I use positive affirmations and visualization techniques to maintain a positive mindset.

    • I have the ability to redirect my thoughts and stay calm in stressful situati

  • Answered by AI
  • Q4. Why your choosing this company?
  • Ans. Because this company is small company. I'm working on other Another company treat like a tiger tail.and this company I wana become a cat hed. That's it....
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Follow the instructions of hr
Good karma is thair

Interview Questionnaire 

3 Questions

  • Q1. What is your favourite movie and explain it?
  • Q2. Are you comfortable with the night Swift's?
  • Q3. Expected salary?

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Do you have any work experience?
  • Q2. Yup,I have experience in marketing research for over the period of one year

Interview Preparation Tips

Interview preparation tips for other job seekers - About myself, my qualification,current location,previous job experience and salary expectations..

Interview Questionnaire 

3 Questions

  • Q1. Tell me about youself .
  • Ans. 

    I am a dedicated and motivated individual with a strong background in customer service and problem-solving.

    • Customer service-oriented

    • Strong problem-solving skills

    • Excellent communication skills

    • Detail-oriented

    • Team player

  • Answered by AI
  • Q2. Basic introduction question
  • Q3. Why you want to join in BPO industry
  • Ans. 

    I want to join the BPO industry because it offers a dynamic work environment, opportunities for growth, and the chance to develop valuable skills.

    • Dynamic work environment: The BPO industry is known for its fast-paced and ever-changing nature, which keeps me engaged and motivated.

    • Opportunities for growth: BPO companies often provide various career advancement opportunities, allowing me to progress and reach my full pote...

  • Answered by AI

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and storng as possible

Interview Questionnaire 

1 Question

  • Q1. When I went for the interview 200 people attended the interview among them only 10 experienced people are selected for the 2nd round none of the fresher is selected in naukari they mentioned as chat proce...

I applied via Recruitment Consultant and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 4 rounds, initial jam/self intro,2.aptitude test simple math, English grimmer, typing test and mock chat process included in it. 3.technical round 4. manager round
  • Q2. Background verification is also there

Interview Preparation Tips

Interview preparation tips for other job seekers - need good communication skills

[24]7 Innovation Labs Interview FAQs

How many rounds are there in [24]7 Innovation Labs Non Voice Customer Care Executive interview?
[24]7 Innovation Labs interview process usually has 4 rounds. The most common rounds in the [24]7 Innovation Labs interview process are Resume Shortlist, HR and Aptitude Test.

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[24]7 Innovation Labs Non Voice Customer Care Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
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