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24/7 Customer Quality Analyst Interview Questions and Answers

Updated 31 Jan 2022

24/7 Customer Quality Analyst Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Why BPO? How will you achieve your sales target?
  • Ans. 

    BPO offers a dynamic work environment and opportunities for growth.

    • BPO provides a dynamic work environment with diverse challenges.

    • It offers opportunities for growth and career advancement.

    • Working in a BPO allows me to develop strong communication and problem-solving skills.

    • I enjoy interacting with customers and providing excellent service.

    • BPO industry is constantly evolving, providing new learning opportunities.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them that you are flexible and ready to work any time as per business requirement

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Documentum Fundamental Concepts, Out of the Box functionalities used in the Product. Scenario Based questions with respect to client requirements

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourselyoir roles and responsibilities in the last company Current job applied job description Why u left your last company Movie you recently watched About your last company Y...

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview went for 15-20 mins
There rounds of interview (hr, v&a, ops). It depends upon process to process. In some process they might not go for v&a
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Design book my show
  • Q2. Implement Binary First Search
  • Ans. 

    Binary First Search is a search algorithm that explores the nodes in a binary tree in a level-order traversal.

    • Start at the root node and add it to a queue.

    • While the queue is not empty, dequeue a node and visit it. Then enqueue its children.

    • Repeat until all nodes have been visited.

  • Answered by AI

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

These are some tests they have copied from other organizations.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you love yourself and your peace of mind don't even think of joining this toxic place. Specially the design team. There is a monopoly of one not so gentle gentleman. Here's a list of tasks in his daily routine:

Schedule one on ones so he can start the day by shouting at people.

Belittling

Humiliating

Crushing people's confidence

Every year, he goes on a rampage so he can replace his entire team.This is a routine toxic practice he religiously follows regardless of the work that you do.

He has a step by plan, follows the exact same script regardless of what you do and don't do. For example, a co-worker who has a MA in linguistics was told to improve her English. This is hilarious and ironic at the same time. Another Co worker who has trained at least 15000 associates across locations in the last 2 decades. And suddenly the organization realizes that she missed a full stop. And she gets fired for a full stop, a comma and a colon.
Ridiculous, horrible, pathetic are just a few small words for this place. MY SERIOUS ADVISE, DON'T JOIN. SIT AT HOME BUT NEVER JOIN ADP.

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Obviously about oops.
  • Q2. Printing reverse of string without using inbuilt function and start printing from last index
  • Ans. 

    Printing reverse of string without inbuilt function and start printing from last index.

    • Iterate through the string from last index to first index and append each character to a new string.

    • Use a loop to iterate through the string and concatenate each character to the new string.

    • Print the new string in reverse order.

  • Answered by AI
  • Q3. Printing reversed words in a string without using inbuilt functions
  • Ans. 

    Printing reversed words in a string without using inbuilt functions

    • Split the string into words using space as delimiter

    • Iterate through each word and reverse it

    • Print the reversed words in the original order

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared about oops concept and skills you mentioned on your resume.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Implement custom reduce function in js
  • Ans. 

    Custom reduce function in JavaScript

    • Create a function that takes an array, a callback function, and an initial value as parameters

    • Iterate through the array and apply the callback function to each element, updating the accumulator

    • Return the final accumulator value

  • Answered by AI
  • Q2. Box sizing in css
  • Ans. 

    Box sizing in CSS determines how the total width and height of an element is calculated.

    • Box-sizing property can have values of content-box (default) or border-box

    • content-box includes only the content, border, and padding in the width and height calculations

    • border-box includes the content, padding, and border in the width and height calculations

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Consultant interview:
  • Javascript
  • Angular

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. .net full stack
Round 2 - HR 

(1 Question)

  • Q1. Why do you want to change
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

IQ test conducted inside office

Round 2 - Group Discussion 

Group discussioin about a common topic

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Machine learning questions
  • Q2. Decision trees, random forest
Round 2 - One-on-one 

(1 Question)

  • Q1. ML Ops related questions

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Quality Analyst interview?
24/7 Customer interview process usually has 2 rounds. The most common rounds in the 24/7 Customer interview process are Resume Shortlist and One-on-one Round.
How to prepare for 24/7 Customer Quality Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are Quality Analysis, Quality Audit, Call Audit, Call Monitoring and Call Quality.

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24/7 Customer Quality Analyst Salary
based on 85 salaries
₹2.5 L/yr - ₹5 L/yr
19% less than the average Quality Analyst Salary in India
View more details

24/7 Customer Quality Analyst Reviews and Ratings

based on 25 reviews

3.7/5

Rating in categories

3.6

Skill development

2.9

Work-life balance

2.3

Salary

4.4

Job security

4.0

Company culture

2.8

Promotions

3.1

Work satisfaction

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