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24/7 Customer Quality Analyst Interview Questions and Answers
24/7 Customer Quality Analyst Interview Experiences
1 interview found
Anonymous
I applied via LinkedIn and was interviewed in Dec 2021. There were 2 interview rounds.
(1 Question)
- Q1. Why BPO? How will you achieve your sales target?
- Ans.
BPO offers a dynamic work environment and opportunities for growth.
BPO provides a dynamic work environment with diverse challenges.
It offers opportunities for growth and career advancement.
Working in a BPO allows me to develop strong communication and problem-solving skills.
I enjoy interacting with customers and providing excellent service.
BPO industry is constantly evolving, providing new learning opportunities.
Interview Preparation Tips
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I was interviewed before Nov 2016.
Interview Questionnaire
1 Question
- Q1. Tell about yourself.
- Ans.
I am a dedicated and experienced consultant with a strong background in problem-solving and client management.
Over 5 years of experience in consulting roles
Skilled in analyzing data and providing strategic recommendations
Excellent communication and interpersonal skills
Proven track record of successfully managing client relationships
Strong ability to work in fast-paced environments and meet deadlines
Interview Preparation Tips
Experience: I wasn't thinking of joining there, Came along with a friend, so thought of giving it a try, Got my resume shortlisted and was asked to attend the second round.
Tips: Be bold. Want something?, ask them, You wont be disappointed. Try to be more energetic when you talk, make the interviewer smile, you'll get through !!!
Round: Test
Experience: You'll get connected to someone in USA, through a phone call, That person will interview you.
Tips: Try to be yourself, feel free, he/she is also a person like you , talk freely, but listen to what they're asking, response is yours , don't worry about your answer. Make them smile or try to make them think that it'd be fun to work with you.
Duration: 1 hour
Total Questions: 50
Round: HR Interview
Experience: Friendly people, They'll ask you something familiar, "tell about yourself". I told them about me , my passion and all those stuffs, Again left the place looking them smile.
Tips: When this question is asked, many will tell something different like what they want to be, Just tell them whatever you feel at that moment . Feel Nervous, just let them know, They ain't gonna think bad!!!.
Skills: Communication And Confidence
Pawan Adabala
I was interviewed before Jul 2016.
Interview Questionnaire
1 Question
- Q1. Let me know about your technical skills
- Ans.
I have strong technical skills in data analysis, software testing, and quality assurance.
Proficient in data analysis tools such as Excel, SQL, and Tableau
Experienced in software testing methodologies like manual testing and automation testing
Skilled in quality assurance processes including test planning, execution, and defect tracking
Interview Preparation Tips
Experience: First Phone Technical Interview for 1 hr - Programming
Tips: The interviewer seeks my confidence levels more than my technical skills. I suggest confidence is the key point to clear the 1st round
Round: HR Interview
Experience: Second In person interview with account manager - 35 mins, general resume related questions - went well
There was no call or update regarding application status
3 people cleared 1st and 2nd round from my graduate class
1 was called for third round and later offered
Tips: Be confident while you answer the questions and it seems they are very particular about the skills as well behavior
I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. Questions on Salesforce Basics. One can learn all great features in Salesforce.com but we must know the basic admin functionalities and features in Saleforce.
(1 Question)
- Q1. The questions will be on your career, Resume. They will look for story telling skills, can you be a team player and individual player, etc. Can be technical as well.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Nov 2019. There were 8 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Porters Generic Marketing Strategy
- Q2. Extempore Pitch to position a product differentially in the Market
- Ans.
Our product is the only one in the market that offers a unique combination of features and benefits.
Our product is designed to solve a specific problem that no other product in the market can solve.
Our product offers a unique combination of features and benefits that are not available in any other product.
Our product is backed by extensive research and development, ensuring that it is the most effective solution in the...
- Q3. Why MBA, Why Marketing
Interview Preparation Tips
2.Kindly understand the question and answer relating with some of the concepts you have studied
I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Introduce, explain project
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. What is your goal
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked about my previous role at other questions and how does it impacts the project and related to it.
Interview Preparation Tips
Mahesh
I applied via Referral
Interview Questionnaire
6 Questions
- Q1. Tell me something about yourself?
- Ans.
I am a highly motivated and detail-oriented individual with a passion for problem-solving and continuous learning.
I have a Bachelor's degree in Computer Science and have completed several online courses in data analysis and machine learning.
I have experience working as a software developer and have also worked on data analysis projects for a non-profit organization.
I am proficient in programming languages such as Pytho...
- Q2. My role at previous workplace?
- Ans.
I was a project manager responsible for overseeing multiple client projects and ensuring timely delivery.
Managed project timelines and budgets
Coordinated with cross-functional teams to ensure project success
Communicated project updates to clients
Implemented project management tools to improve efficiency
Led team meetings and provided guidance to team members
- Q3. Why consulting?
- Ans.
Consulting offers diverse challenges and opportunities to work with different clients and industries.
Opportunity to work with diverse clients and industries
Challenging and dynamic work environment
Continuous learning and development
Ability to make a significant impact on clients' businesses
- Q4. How did you know Accenture?
- Ans.
I came to know about Accenture through my research on top consulting firms.
Researched top consulting firms
Accenture was consistently ranked among the top firms
Read articles and reviews about Accenture's work and culture
- Q5. Guesstimate the number of travellers to Antarctica
- Ans.
Around 50,000 travellers visit Antarctica each year.
The number of visitors to Antarctica has been steadily increasing over the years.
Most visitors go on cruises that depart from South America.
The International Association of Antarctica Tour Operators reported 44,367 visitors during the 2016-2017 season.
The number of visitors is regulated by the Antarctic Treaty System to minimize impact on the environment.
- Q6. Guesstimate the number of cab drivers in Delhi
- Ans.
There are approximately 100,000 cab drivers in Delhi.
Estimate the population of Delhi (approx. 20 million)
Assume 1 cab driver for every 200 people
Factor in the number of tourists and visitors to the city
Consider the number of cab companies and their fleet sizes
Interview Preparation Tips
Experience: Case: A multinational firm in oil and gas segment is looking at setting up a green field plant by collaborating with ONGC India. You being one of the directors chosen to work for this partnership what are the most important factors you would look at?
Case analysis:
I divided the decisions into HR, operations, finance and marketing related decisions. Since the venture was a new one I focused on the organizational chart development and the role of director in selecting the right people for higher and middle management roles. I also talked about getting policies with regard to skill set of workers, policy on unions being in place. Talked about setting up a township and hiring a contractor for it as the location is likely to be in a remote area. Also, focused on retaining and hiring of talent.
Marketing function decisions included pricing of product (based on cost estimates of sales force) and sales force for carrying out B2B activities. Discussion on operations was the most important one in this case. I talked about the role of director in hiring a contractor and overlooking the subcontractors used. I also talked about the timelines of the project and suggested a milestone based approach with penalties to ensure that the work gets done. In addition to contract related equipment i focused on the equipment specification to match to the capacity expectations. Aggregate planning with scaling up was also suggested to make the factory operational and to sort out initial issues. I focused on the supply chain related issues to transport the end product to customers.(Suggested pipeline)
Talked about the role of cost accountant in determining the price of the end product and also focused on selecting an external auditor to oversee the accounting standards.
Structure:
Divided the case as per verticals in an organization.
A guesstimate on the number of streetlights in Lucknow was asked (He asked me to be very short in description and wanted me to use numbers at every step) .
I approached this by assuming Lucknow to be close to a rectangle in shape the dimensions being 20 x 15 Km. Then i assumed the main streets to be passing though lines joining the mid points. I assumed that these roads to be two lane and had the highest density of lights. The next part was about the streets branching out of these streets and i assumed lower density of lights here. Thus i got a series and added them up to get the number of lights.
Tips: Ask for clarifications to the interviewer if needed. Practice a lot of cases with your peers.
Be clear about "Why ABC (or any firm in consideration)‟?
General Tips: Analyze the case patiently and try not to goof up during case interviews.
Skills:
College Name: IIM Lucknow
I applied via Referral
Interview Questionnaire
1 Question
- Q1. Estimate the size of the pre-owned LCV market in India
- Ans.
The pre-owned LCV market in India is estimated to be around X units.
The market size can be estimated based on the number of registered vehicles and their age.
Factors like demand, supply, and pricing also play a crucial role in determining the market size.
According to a report by IndianBlueBook, the pre-owned commercial vehicle market is expected to grow at a CAGR of 15% by 2022.
The market is dominated by players like M...
Interview Preparation Tips
Experience: Q. Confirm understanding of LCVs – Is it like the Tata Ace?
Yes
Q. Estimate the market or only for our company?
Do it only for our company, and assume we have last 10 years of sales data
Tips: The case was not hard, but I was taken aback when asked to stop. Interview lasted for only 15 minutes which unsettled me What was good: PI, scoping and structured approach What could be better: Speed in solving the case.
Skill Tips: Before jumping into size, I identified factors that would drive sales of pre-owned vehicles like total cost of ownership, emergence of a better vehicle, expansion of alternate use by customers etc. Was asked to concentrate on TCO and I probed for yearly data of costs. Did not come up with a number as he abruptly stopped the interview Summarize the case. [Not more than 30 seconds!]
Skills: Case Analysis
College Name: Indian School Of Business (ISB)
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