24/7 Customer Digital Interactive Advisor Interview Questions and Answers for Freshers

Q1. Talk about yourself and what do you know about the organisation (ADP)
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What is Balance sheet

What is tha discussion problem and solution

Q1. Tell me about yourself
Ans. Share details from the begining but keep your answers crisp and short
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Q2. When can you join?
Ans. If you're not working buy sometime to research more about the company and take a small vacation/break before joining ning any company
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Q1. Work experience and skills
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Q2. In this round you will be grilled so be prepared beforehand. Don't worry if you make a mistake you'll be given couple of chances but don't assume you've been selected
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Q1. Brief about yourself
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Q2. Emphasize only on your work experience and family background. Tell them what you've achieved and learnt from the previous organisation and don't say negatives. Don't be too optimistic as well try and be ne...read more
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Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the package your expecting. Spoke about the work cultur...read more
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Q1. It was a computer test getting to know about your com skill
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Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on stability. Asked me situations in case if ...read more
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Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend what is anil Tell me one statement what a...read more
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Inquiring about salary expectations will likely lead to an offer that does not exceed 30%, with 12% as a variable amount allocated for a performance bonus, which you may never receive, based on the rationale that your experience is not relevant, despite having a background in a related field such as voice processing. Additionally, do not anticipate clear job descriptions, as the company's approach is broad and diplomatic, reflecting a lack of transparency.

Q1. Tell me about yourself.
Ans. 
Experienced voice process executive with strong communication skills and a proven track record of delivering exceptional customer service.
• Over 5 years of experience in handling customer queries and resolving issues efficiently

• Proficient in using CRM software to track customer interactions and maintain records

• Skilled in active listening and problem-solving to ensure customer satisfaction

• Ability to work well under pressu
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Q2. Questions which are not relevant or the process and work criteria they are not aware of from previous job role,and if you have number or percentage in your resume then please remove it that will be ur ene...read more
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English test, email writing

Q1. I don't remember the questions as it was 13 years ago.
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Q2. I don't remember the questions as it was 13 years ago.
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Q1. I don't remember the questions as it was 13 years ago.
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Q2. I don't remember the questions as it was 13 years ago.
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and providing solutions

• Strong communication skills both written and verbal

• Ability to remain calm and professional in high-pressure situations

• Familiar with CRM systems and ticketing platforms

• Previous experience in retail customer service
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Q2. Walk me through the resume
Ans. 
I have a diverse background in customer service and communication skills.
• Started as a customer service representative at XYZ Company, handling inquiries and resolving issues

• Promoted to team lead, responsible for training new hires and managing escalations

• Completed a communication skills workshop to improve interactions with customers
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Q1. Walk me through the resume
Ans. 
Experienced in customer service and problem-solving skills, with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, honing communication and problem-solving skills

• Currently seeking to apply skills in customer support role
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Q2. Salary expectation
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