Tech Mahindra Customer Service Representative salaries in Mumbai

Likes

Staff is too supportive and the salary gets credited on time that's the only thing to be liked

Dislikes

If there was negative rating for the work life balance I would have surely given the negative rating because work life balance is 0 because they ask 8 hours of pure login and and don't even give the time to breathe in that 8 hours and have 1 hour of break but that break also goes in completing the login hours. The calls keep coming one after another without any delay and have to send the mail and sms too without having any extra time.

Likes

Apart the salary, the incentive is a big plus and support for any ideal hard working representative, it is on priority and not managed outside of thd office as it requires peace of mind to worklife balance. The support of the head staff and few other responsible is not at a level where you can explain as a decision is made. I rate or will score techmahindra the best with UK retentions process likely most ideal working project that needs more dedicated staff as there are many needful and fruitful candidates who possess the skill but not really aware of this process.

Dislikes

A complete negative leadership in head staff for team as per my experience. And the consultant offered called me a phsyco, I will not continue on this feedback. Thank you for support and experience with UK customer service entrepreneur. I hope my work was a delight as always want to give back what was expected and driven by Techmahindra's business ideologies. Yes, we rise.

Likes

Overall the company is great work culture is good but the job security is not so good Company culture is really good

Dislikes

The BGV system is really bad and poor work-life balance, inadequate salary compared to other MNCs, excessive pressure from management, lack of career growth opportunities, limited recognition for hard work, internal politics, and inconsistent support from managers

Likes

Only some supportive colleagues & seniors, Salary is very less but given on time that's it.

Dislikes

This exp. is as a CSA don't know about other departments. Mismanagement, no extra leaves whether sick or anything else otherwise salary cut even after informing beforehand, no properly working systems, no appraisals & obviously office politics. Very less chance & opportunities of promotion amid lot of t/c. HR & Managers not very supportive only buttering to keep u working & pressuring for targets with such low salary, almost no work life balance.

Likes

Giving salary on time. Giving opportunities to upgrade position.

Dislikes

Lack of Equality - Not in between genders but in between employee. Some are working hard and some are getting extra privilege without any hard work. Taking salary equally but not working equally. Supervisor are also not taking any action against those people even they are not looking into it. They are just sitting and chatting. Lack of Professionalism- Person who is genuinely working, they are facing arrogant and rude behavior. Some people are getting special treatments. For eg. Employee who has not taken long leave like 7-8 days from the day they joined, in case of emergency like sever health issue such employees are getting any leave but supervisor's favorite employees are getting leave more than 10-14 days reason behind taking leave it just to visit basically holiday. I Understood taking holidays is not a crime but what about those who are not in good condition and they are asked to join in any condition. Middle class people never visit all the time hospitals, they cannot pay such expensive bill of MBBS doctors. There are many thing but I don't think tech Mahindra can bring improvement in this kind of situation. Even HR is also not looking into it even after complaining about the same issue again and again. I'm working with tech Mahindra for past 1 year and 7 months but from few months I'm feeling frustrated due to all those reason.