Sutherland Global Services Mumbai Senior Customer Service Associate Salaries by 10+ Employees (Updated 2025)

1 - 6 years exp.

₹2.1 Lakhs - ₹4.6 Lakhs

Avg. annual salary

Monthly In-hand Salary

17% more than the average Senior Customer Service Associate Salary in IT Services & Consulting Companies for 1 - 6 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Associate Salary 3 - 6 years exp. (6 salaries)	₹3.5 L/yr - ₹4.1 L/yr
Engineering - Software & QA Senior Customer Service Associate Salary 6 years exp. (AmbitionBox Estimate)	₹3.6 L/yr - ₹4.4 L/yr
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Sales & Business Development Senior Customer Service Associate Salary 1 year exp. (AmbitionBox Estimate)	₹3.6 L/yr - ₹4.7 L/yr
CSR & Social Service Senior Customer Service Associate Salary 5 years exp. (AmbitionBox Estimate)	₹3.6 L/yr - ₹4.3 L/yr

Last Updated: 1 Mar 2025

Companies similar to Sutherland Global Services for Senior Customer Service Associate in Mumbai

Sutherland Global Services Senior Customer Service Associate Salary

1 - 6 years exp. (16 salaries)

₹2.1 L/yr - ₹4.6 L/yr

Company name	Avg Annual Salary	Open Jobs
FIS Senior Customer Service Associate Salary 2 - 6 years exp. (4 salaries)	₹3.3 L/yr - ₹3.8 L/yr 7% less
Teleperformance Senior Customer Service Associate Salary 0 - 8 years exp. (305 salaries)	₹1.4 L/yr - ₹5.2 L/yr 9% less
Login to view exact salary
Firstsource Solutions Senior Customer Service Associate Salary 0 - 7 years exp. (201 salaries)	₹1.4 L/yr - ₹5.5 L/yr 26% less
WNS Senior Customer Service Associate Salary 2 - 12 years exp. (54 salaries)	₹2 L/yr - ₹8 L/yr 1% less
Accenture Senior Customer Service Associate Salary 2 - 8 years exp. (24 salaries)	₹3 L/yr - ₹6.2 L/yr 17% more

Senior Customer Service Associate salary at Sutherland Global Services ranges between ₹2.1 Lakhs to ₹4.6 Lakhs per year for employees with experience between 1 year to 6 years. Salary estimates are based on 16 latest salaries received from various employees of Sutherland Global Services.

Experience wise Sutherland Global Services Senior Customer Service Associate salaries in Mumbai

Last Updated: 1 Mar 2025

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	₹3.2 L/yr - ₹4.1 L/yr
2 years (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.3 L/yr
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3 years (AmbitionBox Estimate)	₹3.5 L/yr - ₹4.5 L/yr
4 years (3 salaries)	₹4 L/yr - ₹4.2 L/yr
5 years (3 salaries)	₹3.6 L/yr - ₹7.6 L/yr
6 years (6 salaries)	₹3.6 L/yr - ₹4.6 L/yr

View all

Similar Designation salaries in Sutherland Global Services

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(163 salaries)

₹1.85 L/yr - ₹6.87 L/yr

Customer Service Executive Salary

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₹1.3 L/yr - ₹4.7 L/yr

Customer Service Associate Salary

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Customer Care Executive Salary

(57 salaries)

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Customer Service Representative Salary

(29 salaries)

₹2 L/yr - ₹4.22 L/yr

Senior Customer Service Executive Salary

(19 salaries)

₹2.7 L/yr - ₹5 L/yr

Customer Support Executive Salary

(11 salaries)

₹2.1 L/yr - ₹3.7 L/yr

Senior Process Associate Salary

(9 salaries)

₹3.5 L/yr - ₹4.5 L/yr

Salary related reviews for Sutherland Global Services

5.0

Rated by 1 employees for salary & benefits

Customer Service Associate in Kochi

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 30 Mar 2025

5.0

for Salary and Benefits

Likes

The work culture is very peaceful and the salary is pretty fair compared to other other companies as Sutherland provides a much better package even to freshers. The best salary packages in the industry.

Salary - Excellent

+5 more

Dislikes

If you are hired on a contractual basis like I was there is no job security at all if the process to which you are hired is unsuccessful or if there is no more requirement for so many head counts they will just as you to go home. Maybe you will be notified a 2 days or maximum a week before that to just casually they will tell you may lose your job and they will just tell you to go home. Since they are hiring you for a contractual role you won't get any compensation or any other supports.

Job security - Bad

Customer Service Associate in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 12 Feb 2025

2.0

for Salary and Benefits

Likes

The team meets will be very nice and caring. Company will give tickets for amusement parks or some out door activities to make you relax once every 5 to 6 months of time. If you are a fresher and want to get a decent job and gain experience in bpo sector this might be good.

Company culture - Good

Dislikes

... permanent job, even though you have performed well they might fire you anytime. Transportation will be given one way, which is also not free they will take the amount from your salary. Morning shift will be good but other timings will not be safe for us especially if you are women. Work life balance will not be great due to the shift timings provided.

Salary - Poor

+2 more

Customer Support Executive in Chennai

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 29 Jan 2025

1.0

for Salary and Benefits

Likes

I don't like Sutherland

Dislikes

Very worst salary package, promotion, TL,Managers... In Sutherland 6 days working one days week off Including government holidays.... Best suggestion don't choose any one Sutherland company and don't believe any fake advertisements.....

Salary - Bad

+6 more

Process Associate in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 24 Aug 2024

3.0

for Salary and Benefits

Likes

Good for gaining experience as a fresher.

Dislikes

...mination in the last of the month and I had stuck in the location without money. Because salary will not provide by the company as per the company policy it will come after 45 days something. And I was the top performer.

Skill development - Poor

+3 more

Team Manager in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 16 Aug 2024

1.0

for Salary and Benefits

Likes

They always ask you for extending shift without pay on every client visit and change shift every month.

Dislikes

They always ask tp extend shift for more than 12hrs without any pay Change shift every month No salary

Salary - Bad

+6 more

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Sutherland Global Services Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at Sutherland Global Services in Mumbai?

The average salary of a Senior Customer Service Associate at Sutherland Global Services in Mumbai typically ranges from ₹2.1 Lakhs to ₹4.6 Lakhs per year, depending on experience (from 1 year to 6 years).

The top 10% of Senior Customer Service Associate in Mumbai at Sutherland Global Services earn more than ₹4.2 Lakhs per year, and the top 1% earn over ₹4.6 Lakhs per year. Senior Customer Service Associate Salaries at Sutherland Global Services can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ Sutherland Global Services employees in India.

What is the estimated take home salary of a Senior Customer Service Associate at Sutherland Global Services in Mumbai?

The estimated take-home salary of a Senior Customer Service Associate at Sutherland Global Services in Mumbai typically ranges from ₹29,576 to ₹30,897 per month. This is based on the average salary range of ₹2.1 Lakhs to ₹4.6 Lakhs per year for employees with experience ranging from 1 year to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of Sutherland Global Services. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than Sutherland Global Services for Senior Customer Service Associate in India?

Accenture

₹3.0 Lakhs to ₹6.2 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Sutherland Global Services, depending on the role and experience level.

What is the salary of a Senior Customer Service Associate in companies similar to Sutherland Global Services in Mumbai?

The salary of a Senior Customer Service Associate at companies similar to Sutherland Global Services in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

WNS	₹2.0 Lakhs to ₹8.0 Lakhs per year
FIS	₹3.3 Lakhs to ₹3.8 Lakhs per year
Teleperformance	₹1.4 Lakhs to ₹5.2 Lakhs per year
Firstsource Solutions	₹1.4 Lakhs to ₹5.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Customer Service Associate at Sutherland Global Services in Mumbai?

The salary growth for a Senior Customer Service Associate at Sutherland Global Services in Mumbai depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Associate in Mumbai can expect the following growth trajectory at Sutherland Global Services:

Experience	Average Salary Range
1 year	₹3.2 Lakhs to ₹4.1 Lakhs per year
2 years	₹3.4 Lakhs to ₹4.3 Lakhs per year
3 years	₹3.5 Lakhs to ₹4.5 Lakhs per year
4 years	₹4.0 Lakhs to ₹4.2 Lakhs per year

and so on.

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Sutherland Global Services Senior Customer Service Associate Salaries in Mumbai

Sutherland Global Services Senior Customer Service Associate salary in Mumbai ranges between ₹2.1 Lakhs to ₹4.6 Lakhs with an average annual salary of ₹. Salary estimates are based on 16 Sutherland Global Services latest salaries received from various employees of Sutherland Global Services.

Sutherland Global Services Senior Customer Service Associate salaries in Mumbai (Updated 2025)

Companies similar to Sutherland Global Services for Senior Customer Service Associate in Mumbai

Latest annual salaries shared by Sutherland Global Services Senior Customer Service Associate in Mumbai

Experience wise Sutherland Global Services Senior Customer Service Associate salaries in Mumbai

Similar Designation salaries in Sutherland Global Services

Salary related reviews for Sutherland Global Services

Customer Service Associate in Kochi

Customer Service Associate in Chennai

Customer Support Executive in Chennai

Process Associate in Chennai

Team Manager in Hyderabad / Secunderabad

Sutherland Global Services Senior Customer Service Associate Salary FAQs

Tell us how to improve this page.