Sutherland Global Services Mumbai Customer Service Manager Salaries by 7 Employees

0 - 5 years exp.

₹2 Lakhs - ₹4.5 Lakhs

Avg. annual salary

Monthly In-hand Salary

38% less than the average Customer Service Manager Salary in IT Services & Consulting Companies for 0 - 5 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Manager Salary 4 - 5 years exp. (AmbitionBox Estimate)	₹3.4 L/yr - ₹3.7 L/yr
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Procurement & Supply Chain Customer Service Manager Salary 1 - 2 years exp. (AmbitionBox Estimate)	₹2 L/yr - ₹3 L/yr

Last Updated: 20 Apr 2024

Companies similar to Sutherland Global Services for Customer Service Manager in Mumbai

Sutherland Global Services Customer Service Manager Salary

0 - 5 years exp. (7 salaries)

₹2 L/yr - ₹4.5 L/yr

Company name	Avg Annual Salary	Open Jobs
Orange Business Customer Service Manager Salary 7 - 16 years exp. (25 salaries)	₹9.1 L/yr - ₹20.6 L/yr 339% more	3 job openings
Atos Customer Service Manager Salary 15 - 18 years exp. (4 salaries)	₹14.9 L/yr - ₹17 L/yr 356% more
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ICICI Lombard General Insurance Company Customer Service Manager Salary 1 - 12 years exp. (85 salaries)	₹2.3 L/yr - ₹9 L/yr 50% more	1 job opening
ICICI Bank Customer Service Manager Salary 2 - 9 years exp. (74 salaries)	₹1.1 L/yr - ₹8 L/yr 43% more
DCB Bank Customer Service Manager Salary 0 - 7 years exp. (61 salaries)	₹3.2 L/yr - ₹5.5 L/yr 24% more	6 job openings

Customer Service Manager salary at Sutherland Global Services ranges between ₹2 Lakhs to ₹4.5 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 7 latest salaries received from various employees of Sutherland Global Services.

Experience wise Sutherland Global Services Customer Service Manager salaries in Mumbai

Last Updated: 20 Apr 2024

Experience	Avg Annual Salary
Fresher (AmbitionBox Estimate)	₹3.2 L/yr - ₹4.1 L/yr
1 year (AmbitionBox Estimate)	₹3.2 L/yr - ₹4.1 L/yr
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2 years (AmbitionBox Estimate)	₹3.2 L/yr - ₹4 L/yr
3 years (AmbitionBox Estimate)	₹3.1 L/yr - ₹4 L/yr
4 years (AmbitionBox Estimate)	₹3.1 L/yr - ₹3.9 L/yr
5 years (AmbitionBox Estimate)	₹3 L/yr - ₹3.9 L/yr

View all

Similar Designation salaries in Sutherland Global Services

Customer Service Executive Salary

(109 salaries)

₹1.3 L/yr - ₹4.7 L/yr

Customer Service Associate Salary

(96 salaries)

₹1.5 L/yr - ₹5.5 L/yr

Customer Care Executive Salary

(57 salaries)

₹1.2 L/yr - ₹4.5 L/yr

Customer Service Representative Salary

(29 salaries)

₹2 L/yr - ₹4.22 L/yr

Customer Support Executive Salary

(11 salaries)

₹2.1 L/yr - ₹3.7 L/yr

Top skills at Sutherland Global Services for Customer Service Manager

People Management Team Management Shrinkage international voice CSAT Customer Service voice Operations Management SLA Management customer support Customer Service Management Process Management Customer Satisfaction Team Development Service Quality

Salary related reviews for Sutherland Global Services

Customer Service Associate in Kochi

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 30 Mar 2025

5.0

for Salary and Benefits

Likes

The work culture is very peaceful and the salary is pretty fair compared to other other companies as Sutherland provides a much better package even to freshers. The best salary packages in the industry.

Salary - Excellent

+5 more

Dislikes

If you are hired on a contractual basis like I was there is no job security at all if the process to which you are hired is unsuccessful or if there is no more requirement for so many head counts they will just as you to go home. Maybe you will be notified a 2 days or maximum a week before that to just casually they will tell you may lose your job and they will just tell you to go home. Since they are hiring you for a contractual role you won't get any compensation or any other supports.

Job security - Bad

Customer Service Associate in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 12 Feb 2025

2.0

for Salary and Benefits

Likes

The team meets will be very nice and caring. Company will give tickets for amusement parks or some out door activities to make you relax once every 5 to 6 months of time. If you are a fresher and want to get a decent job and gain experience in bpo sector this might be good.

Company culture - Good

Dislikes

... permanent job, even though you have performed well they might fire you anytime. Transportation will be given one way, which is also not free they will take the amount from your salary. Morning shift will be good but other timings will not be safe for us especially if you are women. Work life balance will not be great due to the shift timings provided.

Salary - Poor

+2 more

Customer Support Executive in Chennai

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 29 Jan 2025

1.0

for Salary and Benefits

Likes

I don't like Sutherland

Dislikes

Very worst salary package, promotion, TL,Managers... In Sutherland 6 days working one days week off Including government holidays.... Best suggestion don't choose any one Sutherland company and don't believe any fake advertisements.....

Salary - Bad

+6 more

Process Associate in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 24 Aug 2024

3.0

for Salary and Benefits

Likes

Good for gaining experience as a fresher.

Dislikes

...mination in the last of the month and I had stuck in the location without money. Because salary will not provide by the company as per the company policy it will come after 45 days something. And I was the top performer.

Skill development - Poor

+3 more

Senior Associate in Chengalpattu

Full Time

Finance & Accounting Department

1.0

• posted on 14 Aug 2024

1.0

for Salary and Benefits

Likes

NOTHING is there for LIKES & PROS, Lots of criminal & hidden office politics, Lots of huge hidden & secret & criminal & very illegal privacy violations, personal life violations and human rights abuses & violations very secretly & in a very hidden manner

Dislikes

BEGGARS SALARY, NO new skills learnings & NO career development at all, huge hidden & secret & direct & indirect tortures & tormentations , huge discriminations , degradations & disrespect & blemishes & severe dignity damages, severe negative exploitations and heart-less attitude by HR & Mgmt and by even some criminal peers who are very unworthy in any subjects & communication, and completely doesn't have any quality standards in the behaviour, character & attitude.

Salary - Bad

+6 more

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Sutherland Global Services Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Sutherland Global Services in Mumbai?

The average salary of a Customer Service Manager at Sutherland Global Services in Mumbai typically ranges from ₹2.0 Lakhs to ₹4.5 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Customer Service Manager in Mumbai at Sutherland Global Services earn more than ₹4.3 Lakhs per year, and the top 1% earn over ₹4.5 Lakhs per year. Customer Service Manager Salaries at Sutherland Global Services can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 7 Sutherland Global Services employees in India.

What is the estimated take home salary of a Customer Service Manager at Sutherland Global Services in Mumbai?

The estimated take-home salary of a Customer Service Manager at Sutherland Global Services in Mumbai typically ranges from ₹24,487 to ₹25,933 per month. This is based on the average salary range of ₹2.0 Lakhs to ₹4.5 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 7 salaries received from various employees of Sutherland Global Services. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Manager at Sutherland Global Services in Mumbai?

To be a Customer Service Manager at Sutherland Global Services in Mumbai, the key skills required include:

- People Management
- Team Management
- Shrinkage
- international voice
- CSAT

These skills are highly valued at Sutherland Global Services and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Sutherland Global Services for Customer Service Manager in India?

Atos	₹14.9 Lakhs to ₹17.0 Lakhs per year
Orange Business	₹9.1 Lakhs to ₹20.6 Lakhs per year
ICICI Lombard General Insurance Company	₹2.3 Lakhs to ₹9.0 Lakhs per year
ICICI Bank	₹1.1 Lakhs to ₹8.0 Lakhs per year
DCB Bank	₹3.2 Lakhs to ₹5.5 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Sutherland Global Services, depending on the role and experience level.

How the salary growth look like for a Customer Service Manager at Sutherland Global Services in Mumbai?

The salary growth for a Customer Service Manager at Sutherland Global Services in Mumbai depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager in Mumbai can expect the following growth trajectory at Sutherland Global Services:

Experience	Average Salary Range
Fresher	₹3.2 Lakhs to ₹4.1 Lakhs per year
1 year	₹3.2 Lakhs to ₹4.1 Lakhs per year
2 years	₹3.2 Lakhs to ₹4.0 Lakhs per year
3 years	₹3.1 Lakhs to ₹4.0 Lakhs per year

and so on.

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Sutherland Global Services Customer Service Manager Salaries in Mumbai

Sutherland Global Services Customer Service Manager salary in Mumbai ranges between ₹2 Lakhs to ₹4.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 7 Sutherland Global Services latest salaries received from various employees of Sutherland Global Services.