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2.9

based on 1.8k Reviews

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Customer Success, Service & Operations

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IntouchCX Customer Success, Service & Operations Department Salaries in India

based on 4.2k latest salaries
Designation Avg Annual Salary Open Jobs

Customer Service Officer

0 - 4 years exp. (4 salaries)
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₹2 L/yr - ₹5 L/yr

Customer Executive

1 - 2 years exp. (4 salaries)
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₹2.6 L/yr - ₹3 L/yr

Senior Executive Officer

3 - 6 years exp. (4 salaries)
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₹3.2 L/yr - ₹4 L/yr

Customer Care Representative

0 - 1 year exp. (4 salaries)
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₹2 L/yr - ₹3 L/yr

HR Executive

2 - 4 years exp. (4 salaries)
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₹3 L/yr - ₹3.2 L/yr

1 job opening

Digital Interaction Executive

2 - 5 years exp. (4 salaries)
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₹2.8 L/yr - ₹3.5 L/yr

Senior Office Executive

1 - 5 years exp. (4 salaries)
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₹1.1 L/yr - ₹3.5 L/yr

Process Specialist SME

2 - 6 years exp. (4 salaries)
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₹2.9 L/yr - ₹3.4 L/yr

Cce Executive

3 - 4 years exp. (4 salaries)
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₹2.8 L/yr - ₹3.6 L/yr

E Commerce Officer

0 - 4 years exp. (4 salaries)
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₹2.6 L/yr - ₹3.1 L/yr

Email Support Officer

0 - 5 years exp. (4 salaries)
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₹2.6 L/yr - ₹3.3 L/yr

Non Voice Agent

0 - 2 years exp. (4 salaries)
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₹1.8 L/yr - ₹2.9 L/yr

Senior Chat Support Executive

1 - 6 years exp. (4 salaries)
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₹3.1 L/yr - ₹3.9 L/yr

Senior Voice Support Officer

3 - 8 years exp. (4 salaries)
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₹3 L/yr - ₹4.5 L/yr

Team Lead and Incharge

7 - 10 years exp. (4 salaries)
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₹5.6 L/yr - ₹7.2 L/yr

Business Intelligence Analyst

3 - 4 years exp. (4 salaries)
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₹2.8 L/yr - ₹3.9 L/yr

WFM Analyst

1 - 5 years exp. (4 salaries)
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₹2.9 L/yr - ₹6 L/yr

Call Quality Analyst

3 - 5 years exp. (4 salaries)
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₹2 L/yr - ₹3.5 L/yr

Team Leader - Training

9 - 15 years exp. (4 salaries)
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₹3.5 L/yr - ₹8.7 L/yr

Team Manager

8 - 12 years exp. (3 salaries)
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₹6 L/yr - ₹8.5 L/yr

Last Updated: 1 Feb, 2025

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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Salary related reviews for IntouchCX

2.7

Rated by 1k employees for salary & benefits

Customer Care Executive in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 22 Jan 2025
5.0
 for  Salary and Benefits

Likes

Company is offering good salary with cab.

  • Salary - Excellent
    • +3 more

Dislikes

There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.

read more
  • Job security - Bad

E Support Officer in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 11 Dec 2024
5.0
 for  Salary and Benefits

Likes

Good

  • Salary - Excellent
    • +3 more

Dislikes

... 9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins No more any Fun friday or Another Activities No Festival Celebrations No Bonus & nothing else

read more
  • Work satisfaction - Poor
    • +1 more

Senior E Support Officer in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 27 Nov 2024
3.0
 for  Salary and Benefits

Likes

Salary on time ( even I laughed while writing this but I think it's serious)

read more

Dislikes

If you think this situation cannot get even worse, the company will take it as a challenge! Split weekoffs - 6th day incentives are chump change Need to change company name as PIP 247 they can remove you with in 2-4 weeks or less If needed when January starts Use and throw. No human values

read more
  • Skill development - Poor
    • +5 more

Supervisor in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 26 Sep 2024
1.0
 for  Salary and Benefits

Likes

No much work load, can do it with ease. However, there are other complicated LOB's. Huge internal politics with good friendly environment. Work atmosphere and etiquette needs to be changed. Hiring is pathetic and the best is yet to come.

read more
  • Work-life balance - Good

Dislikes

No proper salary hikes/ appraisal's will be given or rated as per the performance/ process. Will be promised to get promoted for the higher levels, nothing but a smart move from the superiors. Initially, everything went well, later got to know the true colours of the company. Outsider's are more valued than the employees working since year's within the company.

read more
  • Salary - Bad
    • +3 more

Support Engineer in Hyderabad / Secunderabad

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 20 Sep 2024
3.0
 for  Salary and Benefits

Likes

I have joined as a fresher here but it is my one best experience. I am enjoying my job and the best support from my manager and team leads. I would strongly recommend people to join this company if they need a good opportunities for future.

read more
  • Skill development - Excellent
    • +4 more

Dislikes

The only thing I don't like is the salary 😔.

see more salary related reviews

IntouchCX interview questions by designations

E Support Officer (23)Customer Service Executive (13)Senior E Support Officer (12)Customer Service Associate (7)
View all 179 interview experiences
More about working at IntouchCX

IntouchCX Salary FAQs

How much does IntouchCX pay per year?
The average IntouchCX salary ranges from approximately ₹1.8 Lakh to ₹2.1 Lakhs per year for a Executive Support Officer and ₹11 Lakhs to ₹24 Lakhs per year for a Senior Manager. Salary estimates are based on 4.2k IntouchCX salaries received from various employees of IntouchCX. IntouchCX employees rate the overall salary and benefits package 2.7/5 stars.
What is the highest salary in IntouchCX?
The highest-paying job at IntouchCX is a Senior Manager with a salary of ₹11 Lakhs to ₹24 Lakhs per year. The top 10% of employees earn more than ₹5.50 lakhs per year. The top 1% earn more than a whopping ₹14.63 lakhs per year.
What is the minimum salary in IntouchCX?
Minimum salary at IntouchCX depends on the role you are applying for. For Customer Service Executive the minimum salary is ₹1.7 Lakh to ₹4.5 Lakhs per year, and for E Support Officer the minimum salary is ₹1.5 Lakh to ₹4.5 Lakhs per year and so on.
What is the salary package for freshers in IntouchCX?
The average salary at IntouchCX for freshers varies from ₹1.6 Lakh to ₹2.2 Lakhs per year for ESO and ₹2.7 Lakhs to ₹4.3 Lakhs per year for Senior E Support Officer.
What is the notice period at IntouchCX in Customer Success, Service & Operations Department?
According to AmbitionBox, 42% of the IntouchCX employees in Customer Success, Service & Operations Department reported a notice period of 15 days or less, 28% reported a notice period of 2 Months and the remaining reported other notice period durations. This is based on 3.5k responses on AmbitionBox in last 2 years.

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IntouchCX Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at IntouchCX is INRunlock blur . Salary estimates are based on 4.2k IntouchCX latest salaries received from various employees of IntouchCX.

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