Genpact Customer Success Manager salaries in India

Likes

Genpact as a company has great roots and culture. The working environment is great for juniors, since the managers try to provide a platform and offer help whenever needed. Genpact offers good learning opportunities by designing trainings from time to time for all it's employees. Although it is a service based company, and clients play a significant role in the workload, the managers do their best to see to it that employees don't get over burdened with work.

Dislikes

While there are many good things about Genpact, the salary structure and incremental growth structure needs to be updated to stay at par with the latest industry standards. The benefits are also not that great in comparison to other service based companies.

Likes

Shift timings Break adherence Skillset enhancement Job security

Dislikes

Work life balance is ruined post covid. Cab service sucks Very slow paced management Slow promotion Salary increments are very bad even for top performers

Likes

Nothing

Dislikes

... not profesional. They'll just interview and after that won't update the status. Salary is very low even for experienced ones. If the interview is scheduled for tomorrow 11 AM, then they'll mail on today 8pm to inform, in case of walk-in also. Unprofessional behaviour. I've attended the interviews of other MNCs, but Genpact HRs didn't maintain professionalism

Likes

Only job security rest nothing good

Dislikes

No learning opportunity Worst cab services -3 hrs early pickup in summer without AC cabs and you have to pay for it from your salary Top management behaviour towards agent is like people are machine. You have to do night shifts without any night allowance additionally work pressure is too much and most of the day you have to do extra hours without any extra pay. Management is like puppet of top management and they have to pressurized people in every way like leaves, wfh etc Top management cannot see people happy. If you really want to challenge yourself then you can join this company rest you can blindly join any other company.

Likes

Best Company to work with

Dislikes

...pact should rethink there increment structure for those their loyal employees. Less Salary will led them to look out for better options, hence impacting the organisation itself.