HCLTech Customer Success Manager salaries in India

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Project availability

Dislikes

Salary, Career growth. Bringing Intermediate/12th class qualified people when there is so much unemployment in the market. Intermediate qualified people work in PMOs and recruiting, they question and ask our weekly updates, pathetic experience. Increments are given only for every two years and that 0 to 3%. Favorism for promotions and surprise bonuses. Unrealistic demand for contribution to Value portal, just to meet the management targets. Very unrealistic promises by Sales people to their customers.

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You receive salary on time. That's it.

Dislikes

The management is biased and creating a shit of a good organization. No appraisals. No recognition. No growth. Only the management is growing by cost cutting and throwing people out of the organisation. Better to join a small organisation as there is no job security here also now.

Likes

The work life balance at BSERV was very poor. No Job Security... They have 25 reasons for putting a candidate to Bench apart from their poor performance. There is no work satisfaction and timely recognition. Also no timely promotions, there is no growth timely.

Dislikes

... Recognition was not there for truely deserved candidates. No Work-Life Balance. Poor Salary Package for BSERV Employees Very Pathetic manual oriented Performance Management System where RM's can do and write anything without justice to candidates. Auditors are thrown out to Bench once the audit cycle is over due to some or other reason by RM's. The Organization culture has been infected by senior executives who are more than 10 years at HCL, they take decisions haphazard Cally without data backup. There was worst IJP process followed, I was moved to Kalyan Appakka team and completed the training for 2 months, post training client was asking me to work full night shift which I denied due to health reasons, client suddenly threw me out of the project, and I was placed at Bench and HR also did not support me. Very pathetic IJP process followed.

Likes

For those who don't have any other options, they can come as a last option.

Dislikes

Not a good company as manipulation of salary towards base salary against which no good retirement benefits i.e. pf, gratuity, leave encashment,etc.

Likes

...to the mark.. Acquisition is happen but it's not smooth as compared to others...I would like to join again if they have clarity in the salary structure and position

Dislikes

Policies and benefits, transport, medical and gratuity it's deducted from employees salary ..