Genpact Customer Care Associate Salaries by 6 Employees

2 - 6 years exp.

₹1.2 Lakh - ₹2.5 Lakhs

Low Confidence

Salary of majority employees

18% less than the average Customer Care Associate Salary in IT Services & Consulting Companies for 2 - 6 years of experience

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Last Updated: 15 Mar 2023

Companies similar to Genpact for Customer Care Associate

Company name	Avg Annual Salary	Open Jobs
TCS Customer Care Associate Salary 3 - 7 years exp. (4 salaries)	₹3 L/yr - ₹3.3 L/yr 55% more
Wipro Customer Care Associate Salary 0 - 5 years exp. (19 salaries)	₹1.5 L/yr - ₹3.5 L/yr 11% more
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Tech Mahindra Customer Care Associate Salary 0 - 3 years exp. (137 salaries)	₹1 L/yr - ₹3.8 L/yr 2% less
Cognizant Customer Care Associate Salary 0 - 2 years exp. (5 salaries)	₹1.5 L/yr - ₹4 L/yr 25% more
Accenture Customer Care Associate Salary 0 - 5 years exp. (11 salaries)	₹2.3 L/yr - ₹5 L/yr 68% more
IBM Customer Care Associate Salary 5 - 20 years exp. (3 salaries)	₹2.6 L/yr - ₹3 L/yr 44% more
Sutherland Global Services Customer Care Associate Salary 0 - 2 years exp. (22 salaries)	₹1.5 L/yr - ₹4 L/yr 18% more
NTT Data Customer Care Associate Salary 1 - 6 years exp. (18 salaries)	₹2.6 L/yr - ₹4.7 L/yr 83% more
NTT DATA, Inc. Customer Care Associate Salary 1 - 6 years exp. (12 salaries)	₹2.2 L/yr - ₹4.4 L/yr 89% more
FIS Customer Care Associate Salary 0 - 3 years exp. (6 salaries)	₹3 L/yr - ₹3.6 L/yr 63% more

Customer Care Associate salary at Genpact ranges between ₹1.2 Lakh to ₹2.5 Lakhs per year for employees with experience between 2 years to 6 years. Salary estimates are based on 6 latest salaries received from various employees of Genpact.

Experience wise Genpact Customer Care Associate salaries

Last Updated: 15 Mar 2023

Experience	Avg Annual Salary
2 years (AmbitionBox Estimate)	₹0.8 L/yr - ₹2.5 L/yr
3 years (AmbitionBox Estimate)	₹0.8 L/yr - ₹2.5 L/yr
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4 years (AmbitionBox Estimate)	₹1.1 L/yr - ₹3.6 L/yr
5 years (AmbitionBox Estimate)	₹1.1 L/yr - ₹3.6 L/yr
6 years (AmbitionBox Estimate)	₹1.8 L/yr - ₹3.6 L/yr

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Salary related reviews for Genpact

4.0

Rated by 1 employees for salary & benefits

Process Developer in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

4.0

• posted on 20 Jan 2025

1.0

for Salary and Benefits

Likes

Culture, ethical standards,policy, environment etc except salary structure.

Job security - Excellent

+1 more

Dislikes

...process.really bad management lots of vintage employees exited from TMP process. Moreover since last many years I was highlighted in amber about salary structure.those who were vintage employees got less salary package while new joiner getting high pay of salary.please improve this issue.

Salary - Bad

+2 more

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 10 Jan 2025

2.0

for Salary and Benefits

Likes

...e to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

...enced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture.

Salary - Poor

+6 more

Process Associate in Bangalore / Bengaluru

Full Time

Procurement & Supply Chain Department

4.0

• posted on 27 Dec 2024

2.0

for Salary and Benefits

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Skill development - Excellent

+4 more

Dislikes

Salary and appraisal in this company is not really high.

Salary - Poor

Process Developer in New Delhi

Full Time

Finance & Accounting Department

5.0

• posted on 28 Nov 2024

5.0

for Salary and Benefits

Likes

I like the culture of genpect which is very friendly.

Salary - Excellent

+5 more

Dislikes

Genpact is a great company but only problem was the way they hire a person. The salary was not given as per my knowledge. It was decided based on last drawn salary.

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 27 Nov 2024

1.0

for Salary and Benefits

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Job security - Excellent

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Salary - Bad

+4 more

see more salary related reviews

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What people are saying about Genpact

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sungjinwuu

currently not working

Advice to secure Process Associate At Genpact

I am targeting process Associate role at Genpact and similar roles at other MNCs currently I am in my last semester of MBA (Finance and IT), please guide me , what to prepare and what type of skills I need as a fresher.

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Genpact Customer Care Associate Salary FAQs

What is the salary of Customer Care Associate at Genpact ?

The average salary of a Customer Care Associate at Genpact in India typically ranges from ₹1.2 Lakhs to ₹2.5 Lakhs per year, depending on experience (from 2 years to 6 years).

The top 10% of Customer Care Associate at Genpact earn more than ₹2.5 Lakhs per year, and the top 1% earn over ₹2.5 Lakhs per year. Customer Care Associate Salaries at Genpact can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 6 Genpact employees in India.

What is the estimated take home salary of a Customer Care Associate at Genpact in India?

The estimated take-home salary of a Customer Care Associate at Genpact in India typically ranges from ₹13,701 to ₹15,156 per month. This is based on the average salary range of ₹1.2 Lakhs to ₹2.5 Lakhs per year for employees with experience ranging from 2 years to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 6 salaries received from various employees of Genpact. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than Genpact for Customer Care Associate in India?

NTT DATA, Inc.	₹2.2 Lakhs to ₹4.4 Lakhs per year
NTT Data	₹2.6 Lakhs to ₹4.7 Lakhs per year
Accenture	₹2.3 Lakhs to ₹5.0 Lakhs per year
FIS	₹3.0 Lakhs to ₹3.6 Lakhs per year
TCS	₹3.0 Lakhs to ₹3.3 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Genpact, depending on the role and experience level.

What is the salary of a Customer Care Associate in companies similar to Genpact in India?

The salary of a Customer Care Associate at companies similar to Genpact in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

IBM	₹2.6 Lakhs to ₹3.0 Lakhs per year
Cognizant	₹1.5 Lakhs to ₹4.0 Lakhs per year
Sutherland Global Services	₹1.5 Lakhs to ₹4.0 Lakhs per year
Wipro	₹1.5 Lakhs to ₹3.5 Lakhs per year
Tech Mahindra	₹1.0 Lakhs to ₹3.8 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Care Associate at Genpact in India?

The salary growth for a Customer Care Associate at Genpact depends on factors such as experience, performance, and promotions. On average, a Customer Care Associate can expect the following growth trajectory at Genpact:

Experience	Average Salary Range
2 years	₹0.8 Lakhs to ₹2.5 Lakhs per year
3 years	₹0.8 Lakhs to ₹2.5 Lakhs per year
4 years	₹1.1 Lakhs to ₹3.6 Lakhs per year
5 years	₹1.1 Lakhs to ₹3.6 Lakhs per year

and so on.

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Genpact Customer Care Associate Salaries

Genpact Customer Care Associate salary in India ranges between ₹1.2 Lakh to ₹2.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 6 Genpact latest salaries received from various employees of Genpact.