Freshworks Lead Customer Success Manager Salaries by 10+ Employees (Updated 2025)

6 - 13 years exp.

₹12 Lakhs - ₹33 Lakhs

Salary of majority employees

Fixed (82%)

₹19.5 Lakhs

Variable (18%)

₹4.3 Lakhs

25% more than the average Lead Customer Success Manager Salary in Software Product Companies for 6 - 13 years of experience

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Salaries in different departments

Customer Success, Service & Operations Lead Customer Success Manager Salary 6 - 13 years exp. (13 salaries)	₹12 L/yr - ₹33 L/yr
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Strategic & Top Management Lead Customer Success Manager Salary 7 - 8 years exp. (AmbitionBox Estimate)	₹26 L/yr - ₹28 L/yr

Last Updated: 5 Feb 2025

Companies similar to Freshworks for Lead Customer Success Manager

Company name	Avg Annual Salary	Open Jobs
Whatfix Lead Customer Success Manager Salary 3 - 16 years exp. (5 salaries)	₹34.8 L/yr - ₹46 L/yr 58% more
Tanla Platforms Lead Customer Success Manager Salary 7 - 9 years exp. (4 salaries)	₹12.5 L/yr - ₹15 L/yr 43% less
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Rackspace Lead Customer Success Manager Salary 9 - 15 years exp. (3 salaries)	₹22 L/yr - ₹35 L/yr 17% more
Zenoti Lead Customer Success Manager Salary 8 - 11 years exp. (3 salaries)	₹24 L/yr - ₹28.5 L/yr 13% more
SaaS Labs Lead Customer Success Manager Salary 8 - 10 years exp. (3 salaries)	₹29.9 L/yr - ₹44.5 L/yr 53% more

Lead Customer Success Manager salary at Freshworks ranges between ₹12 Lakhs to ₹33 Lakhs per year for employees with experience between 6 years to 13 years. Salary estimates are based on 15 latest salaries received from various employees of Freshworks.

Experience wise Freshworks Lead Customer Success Manager salaries

Last Updated: 5 Feb 2025

Experience	Avg Annual Salary
6 years (AmbitionBox Estimate)	₹17.1 L/yr - ₹28.5 L/yr
7 years (AmbitionBox Estimate)	₹18.2 L/yr - ₹28 L/yr
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8 years (AmbitionBox Estimate)	₹9.8 L/yr - ₹28 L/yr
9 years (AmbitionBox Estimate)	₹23 L/yr - ₹33 L/yr
10 years (4 salaries)	₹21.7 L/yr - ₹25 L/yr
11 years (AmbitionBox Estimate)	₹12 L/yr - ₹25.5 L/yr
12 years (AmbitionBox Estimate)	₹20.3 L/yr - ₹25.9 L/yr
13 years (AmbitionBox Estimate)	₹18 L/yr - ₹39.6 L/yr

View all

Similar Designation salaries in Freshworks

Senior Customer Success Manager Salary

(9 salaries)

₹12.5 L/yr - ₹26 L/yr

Customer Success Manager Salary

(59 salaries)

₹6 L/yr - ₹21.96 L/yr

Customer Service Manager Salary

(AmbitionBox Estimate)

₹7.2 L/yr - ₹9.2 L/yr

Customer Success Specialist Salary

(59 salaries)

₹7.5 L/yr - ₹19 L/yr

Store Manager Salary

(5 salaries)

₹24 L/yr - ₹30 L/yr

Operations Manager Salary

(5 salaries)

₹7.5 L/yr - ₹23 L/yr

Team Manager Salary

(7 salaries)

₹16 L/yr - ₹42.62 L/yr

Project Manager Salary

(5 salaries)

₹10 L/yr - ₹39.5 L/yr

Business Development Manager Salary

(22 salaries)

₹6 L/yr - ₹19.5 L/yr

Deputy Manager Salary

(AmbitionBox Estimate)

₹1.8 L/yr - ₹2.3 L/yr

Salary related reviews for Freshworks

4.0

Rated by 1 employees for salary & benefits

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 30 May 2024

2.0

for Salary and Benefits

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

Job security - Excellent

Dislikes

...hing and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

Salary - Poor

+3 more

Customer Success Specialist in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 27 Sep 2023

4.0

for Salary and Benefits

Likes

Team mates and comrades are really helpful and nice.

Salary - Good

+1 more

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

Skill development - Bad

+2 more

Business Development Manager in Chennai

Full Time

Sales & Business Development Department

2.0

• posted on 01 Aug 2023

3.0

for Salary and Benefits

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Work-life balance - Good

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Skill development - Poor

+4 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

Manager in Bangalore / Bengaluru

Full Time

Consulting Department

1.0

• posted on 08 Nov 2024

2.0

for Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

Salary - Poor

+6 more

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Shifting from Bangalore to Hyderabad

I’m working in Bangalore for last 9 years. Currently I got 2 offers. 1. CTS - Bangalore (CTC - 22.7 LPA) 2. Deloitte - Hyderabad (CTC - 24.2 LPA) Is it good move to shift to Hyderabad for Deloitte ? Is it ok to ask the HR if my base location can be changed to Bangalore ? Please share your thoughts

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Freshworks Lead Customer Success Manager Salary FAQs

What is the salary of Lead Customer Success Manager at Freshworks ?

The average salary of a Lead Customer Success Manager at Freshworks in India typically ranges from ₹12.0 Lakhs to ₹33.0 Lakhs per year, depending on experience (from 6 years to 13 years).

The top 10% of Lead Customer Success Manager at Freshworks earn more than ₹28.5 Lakhs per year, and the top 1% earn over ₹33.0 Lakhs per year. Lead Customer Success Manager Salaries at Freshworks can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ Freshworks employees in India.

What is the estimated take home salary of a Lead Customer Success Manager at Freshworks in India?

The estimated take-home salary of a Lead Customer Success Manager at Freshworks in India typically ranges from ₹1,52,134 to ₹1,57,877 per month. This is based on the average salary range of ₹12.0 Lakhs to ₹33.0 Lakhs per year for employees with experience ranging from 6 years to 13 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of Freshworks. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than Freshworks for Lead Customer Success Manager in India?

Whatfix	₹34.8 Lakhs to ₹46.0 Lakhs per year
SaaS Labs	₹29.9 Lakhs to ₹44.5 Lakhs per year
Rackspace	₹22.0 Lakhs to ₹35.0 Lakhs per year
Zenoti	₹24.0 Lakhs to ₹28.5 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Freshworks, depending on the role and experience level.

What is the salary of a Lead Customer Success Manager in companies similar to Freshworks in India?

The salary of a Lead Customer Success Manager at companies similar to Freshworks in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Tanla Platforms

₹12.5 Lakhs to ₹15.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Lead Customer Success Manager at Freshworks in India?

The salary growth for a Lead Customer Success Manager at Freshworks depends on factors such as experience, performance, and promotions. On average, a Lead Customer Success Manager can expect the following growth trajectory at Freshworks:

Experience	Average Salary Range
6 years	₹17.1 Lakhs to ₹28.5 Lakhs per year
7 years	₹18.2 Lakhs to ₹28.0 Lakhs per year
8 years	₹9.8 Lakhs to ₹28.0 Lakhs per year
9 years	₹23.0 Lakhs to ₹33.0 Lakhs per year

and so on.

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Freshworks Lead Customer Success Manager Salaries

Freshworks Lead Customer Success Manager salary in India ranges between ₹12 Lakhs to ₹33 Lakhs with an average annual salary of ₹. Salary estimates are based on 15 Freshworks latest salaries received from various employees of Freshworks.

Freshworks Lead Customer Success Manager salaries in India (Updated 2025)

Companies similar to Freshworks for Lead Customer Success Manager

Latest annual salaries shared by Freshworks Lead Customer Success Manager

Experience wise Freshworks Lead Customer Success Manager salaries

Similar Designation salaries in Freshworks

Salary related reviews for Freshworks

Customer Success Specialist in Chennai

Customer Success Specialist in Chennai

Business Development Manager in Chennai

Lead Business Analyst in Chennai

Manager in Bangalore / Bengaluru

Freshworks Lead Customer Success Manager Salary FAQs

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