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Freshworks

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3.5

based on 659 Reviews

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Designation
Experience
Chennai
Customer Success, Service & Operations

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Freshworks Customer Success, Service & Operations Department Salaries in Chennai

based on 171 latest salaries
Designation Avg Annual Salary Open Jobs

Channel Account Manager

6 - 7 years exp. · Chennai (AmbitionBox Estimate)
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₹10.8 L/yr - ₹13.8 L/yr

Associate Customer Support Specialist

8 - 9 years exp. · Chennai (AmbitionBox Estimate)
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₹12.5 L/yr - ₹15.9 L/yr

Lead Account Manager

7 - 8 years exp. · Chennai (AmbitionBox Estimate)
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₹12.4 L/yr - ₹32.4 L/yr

BMS Executive

3 - 4 years exp. · Chennai (AmbitionBox Estimate)
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₹2 L/yr - ₹2.6 L/yr

Lead Business Analyst

6 years exp. · Chennai (AmbitionBox Estimate)
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₹19.3 L/yr - ₹24.3 L/yr

Program Executive

3 years exp. · Chennai (AmbitionBox Estimate)
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₹9.4 L/yr - ₹12 L/yr

Process Associate

3 years exp. · Chennai (AmbitionBox Estimate)
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₹3.2 L/yr - ₹4 L/yr

Senior Analyst SME

9 years exp. · Chennai (AmbitionBox Estimate)
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₹9 L/yr - ₹11.5 L/yr

Electronics Engineer

Fresher · Chennai (AmbitionBox Estimate)
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₹2.3 L/yr - ₹2.9 L/yr

Customer Support Manager

10 years exp. · Chennai (AmbitionBox Estimate)
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₹20.7 L/yr - ₹26.5 L/yr

Quality Analyst

7 years exp. · Chennai (AmbitionBox Estimate)
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₹9.3 L/yr - ₹11.8 L/yr

Manager Quality Assurance

18 years exp. · Chennai (AmbitionBox Estimate)
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₹27 L/yr - ₹34.5 L/yr

Staff Software Engineer

13 years exp. · Chennai (AmbitionBox Estimate)
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₹49.4 L/yr - ₹54.6 L/yr

Quality Manager

19 years exp. · Chennai (AmbitionBox Estimate)
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₹28.8 L/yr - ₹36.8 L/yr

Senior Customer Service Executive

5 years exp. · Chennai (AmbitionBox Estimate)
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₹2.2 L/yr - ₹2.8 L/yr

Product Consultant

Fresher · Chennai (AmbitionBox Estimate)
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₹7 L/yr - ₹8.8 L/yr

Technical Customer Support Associate

2 years exp. · Chennai (AmbitionBox Estimate)
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₹5.9 L/yr - ₹7.6 L/yr

Implementation Consultant

4 years exp. · Chennai (AmbitionBox Estimate)
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₹10.8 L/yr - ₹13.8 L/yr

Accounts Manager

4 years exp. · Chennai (AmbitionBox Estimate)
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₹9.2 L/yr - ₹15 L/yr

Implementation Specialist

8 years exp. · Chennai (AmbitionBox Estimate)
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₹16.2 L/yr - ₹20.7 L/yr

Last Updated: 21 Dec, 2024

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2w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for Freshworks

3.9

Rated by 35 employees for salary & benefits

Customer Success Specialist in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 30 May 2024
2.0
 for  Salary and Benefits

Likes

Freshworks is a recreation of your college days! You will have to move on after 3 or 4 years The dynamics of the company will change quarter to quarter, you should be open to change at any time, heading into a corporate company setup

read more

Dislikes

...hing and failing miserable Appraisals and heirachy does not make any difference. The salary difference is huge.

read more

Customer Success Specialist in Chennai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 27 Sep 2023
4.0
 for  Salary and Benefits

Likes

Team mates and comrades are really helpful and nice.

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

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Customer Success Associate in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 30 Oct 2023
3.0
 for  Salary and Benefits

Likes

There is work life balance, on time salary, office canteen, office cab

Dislikes

Entire office runs from chennai, people working in Bangalore or Hyderabad have to literally dance to create visibility otherwise they think you are not working enough, too much politics in chennai office, mgt and direct Mgr’s practice favouritism. You have to be a puppet to be liked by the bosses. Strict 5 days in office job. Slow growth

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Lead Business Analyst in Chennai

Full Time

 · 

Sales & Business Development Department

3.0
  •  posted on 08 Dec 2024
4.0
 for  Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

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Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

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Manager in Bangalore / Bengaluru

Full Time

 · 

Consulting Department

1.0
  •  posted on 08 Nov 2024
2.0
 for  Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

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see more salary related reviews

Freshworks interview questions by designations

Senior Software Engineer (12)Lead Software Engineer (8)Onboarding Specialist (7)Product Specialist (6)
View all 137 interview experiences

Know more about Freshworks Chennai

More about working at Freshworks

Freshworks Salary FAQs

How much does Freshworks pay per year?
The average Freshworks salary ranges from approximately ₹1 Lakh to ₹2.3 Lakhs per year for a Back Office Staff and ₹95 Lakhs to ₹1.3 Crore per year for a Senior Engineering Manager 2. Salary estimates are based on 171 Freshworks salaries received from various employees of Freshworks. Freshworks employees rate the overall salary and benefits package 3.9/5 stars.
What is the highest salary in Freshworks?
The highest-paying job at Freshworks is a Senior Engineering Manager 2 with a salary of ₹95 Lakhs to ₹1.3 Crore per year. The top 10% of employees earn more than ₹37.03 lakhs per year. The top 1% earn more than a whopping ₹88 lakhs per year.
What is the minimum salary in Freshworks?
Minimum salary at Freshworks depends on the role you are applying for. For fresher the minimum salary is ₹1 Lakh to ₹6 Lakhs per year, and for Business Development Executive the minimum salary is ₹4.6 Lakhs to ₹10.4 Lakhs per year and so on.
What is the salary package for freshers in Freshworks?
The average salary at Freshworks for freshers varies from ₹0.3 Lakh to ₹4 Lakhs per year for Computer Operator and ₹4.5 Lakhs to ₹8.3 Lakhs per year for Graduate Engineer Trainee (Get).
What is the notice period at Freshworks in Customer Success, Service & Operations Department in Chennai?
According to AmbitionBox, 57% of the Freshworks employees in Customer Success, Service & Operations Department in Chennai reported a notice period of 2 Months, 21% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 204 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at Freshworks , Chennai is INRunlock blur . Salary estimates are based on 171 Freshworks latest salaries received from various employees of Freshworks.

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