Upload Button Icon Add office photos
filter salariesFilter salaries by

Firstsource Solutions Senior Customer Service Agent salaries in Mumbai (Updated 2025)

Annual salary range
0 - 5 years exp.
₹2.1 Lakhs - ₹3.5 Lakhs
Salary of majority employees
unlock blur
unlock blur

57% less than the average Senior Customer Service Agent Salary in BPO Companies for 0 - 5 years of experience

Interested in this particular role?

Last Updated: 22 Feb 2025

Companies similar to Firstsource Solutions for Senior Customer Service Agent in Mumbai

Logo
Firstsource Solutions Senior Customer Service Agent Salary

0 - 5 years exp. (4 salaries)

unlock blur

₹2.1 L/yr - ₹3.5 L/yr

vs
Company name Avg Annual Salary Open Jobs
unlock blur

₹3.6 L/yr - ₹4 L/yr

arrow icon 24% more
unlock blur

₹5 L/yr - ₹12 L/yr

arrow icon 247% more
Logo
Onsitego Senior Customer Service Agent Salary

0 - 12 years exp. (3 salaries)

unlock blur

₹3.2 L/yr - ₹3.4 L/yr

arrow icon 9% more
unlock blur

₹5 L/yr - ₹6 L/yr

arrow icon 78% more
Senior Customer Service Agent salary at Firstsource Solutions ranges between ₹2.1 Lakhs to ₹3.5 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 4 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior Customer Service Agent in Mumbai

1mo ago
avg blur mobile
3 months exp.
7mo ago
avg blur mobile
5 years exp.
1y ago
avg blur mobile
5 years exp.
1y ago
avg blur mobile
1 year exp.

Experience wise Firstsource Solutions Senior Customer Service Agent salaries in Mumbai

Last Updated: 22 Feb 2025

Experience Avg Annual Salary
Fresher (AmbitionBox Estimate)

unlock blur

₹2.1 L/yr - ₹2.7 L/yr
1 year (AmbitionBox Estimate)

unlock blur

₹2.3 L/yr - ₹3 L/yr
2 years (AmbitionBox Estimate)

unlock blur

₹2.5 L/yr - ₹3.2 L/yr
3 years (AmbitionBox Estimate)

unlock blur

₹2.7 L/yr - ₹3.4 L/yr
4 years (AmbitionBox Estimate)

unlock blur

₹2.9 L/yr - ₹3.7 L/yr
View all

Similar Designation salaries in Firstsource Solutions

unlock blur
₹1 L/yr - ₹4.5 L/yr
unlock blur
₹1.5 L/yr - ₹6 L/yr
unlock blur
₹1.85 L/yr - ₹5.1 L/yr
unlock blur
₹1 L/yr - ₹7 L/yr
unlock blur
₹1 L/yr - ₹3.8 L/yr
unlock blur
₹2 L/yr - ₹4.5 L/yr
unlock blur
₹1.9 L/yr - ₹2.28 L/yr

Salary related reviews for Firstsource Solutions

3.0

Rated by 1 employees for salary & benefits

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 24 Jan 2025

1.0
 for  Salary and Benefits

Likes

Just the recruitment Team is good helping the candidate to get hired.

Dislikes

...ring 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 26 Jun 2024

1.0
 for  Salary and Benefits

Likes

There isn't much.

Dislikes

Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 04 Dec 2024

1.0
 for  Salary and Benefits

Likes

The worst company ever worked with no growth no salary

Dislikes

No proper environment behaviour the senior are doing arguments with the employees lots of politics inside backbiching taking employees as granted by seniors and the hrs

read more
  • Salary - Bad
  • +5 more

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 24 Sep 2023

2.0
 for  Salary and Benefits

Likes

There are job secure but salary noo way..

  • Job security - Good

Dislikes

...n't like management.. manager are poor all they don't know how to managed work.. I don't don't know how to they have pay very less salary and growth and increment very slow.. manager are very poor... do anything but without politics you can go away ..manager bhi apni wife ko dal rahe Hain ab toh😆😆. This is all politics

read more
  • Salary - Poor
  • +4 more

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 19 Sep 2023

1.0
 for  Salary and Benefits

Likes

Apart from timely salary, nothing else to like.

Dislikes

The work culture is of stone era. The management is full of old school hitlers who are never open to suggestions. They are reluctant to make even tiniest of change.

read more
  • Salary - Bad
  • +5 more
see more salary related reviews

Discover interview dos and don'ts from real experiences

Firstsource Solutions Senior Customer Service Agent Salary FAQs

What is the salary of Senior Customer Service Agent at Firstsource Solutions in Mumbai?
The average salary of a Senior Customer Service Agent at Firstsource Solutions in Mumbai typically ranges from ₹2.1 Lakhs to ₹3.5 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Senior Customer Service Agent in Mumbai at Firstsource Solutions earn more than ₹3.5 Lakhs per year, and the top 1% earn over ₹3.5 Lakhs per year. Senior Customer Service Agent Salaries at Firstsource Solutions can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 Firstsource Solutions employees in India.
What is the estimated take home salary of a Senior Customer Service Agent at Firstsource Solutions in Mumbai?
The estimated take-home salary of a Senior Customer Service Agent at Firstsource Solutions in Mumbai typically ranges from ₹21,426 to ₹23,068 per month. This is based on the average salary range of ₹2.1 Lakhs to ₹3.5 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of Firstsource Solutions. Check how we calculate in-hand salary with our in-hand salary calculator.
Which companies offer higher salaries than Firstsource Solutions for Senior Customer Service Agent in India?
Qatar Airways ₹5.0 Lakhs to ₹12.0 Lakhs per year
Emirates Airlines ₹5.0 Lakhs to ₹6.0 Lakhs per year
Teleperformance ₹3.6 Lakhs to ₹4.0 Lakhs per year
Onsitego ₹3.2 Lakhs to ₹3.4 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Firstsource Solutions, depending on the role and experience level.
How the salary growth look like for a Senior Customer Service Agent at Firstsource Solutions in Mumbai?
The salary growth for a Senior Customer Service Agent at Firstsource Solutions in Mumbai depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Agent in Mumbai can expect the following growth trajectory at Firstsource Solutions:

Experience Average Salary Range
Fresher ₹2.1 Lakhs to ₹2.7 Lakhs per year
1 year ₹2.3 Lakhs to ₹3.0 Lakhs per year
2 years ₹2.5 Lakhs to ₹3.2 Lakhs per year
3 years ₹2.7 Lakhs to ₹3.4 Lakhs per year
and so on.

Tell us how to improve this page.

Firstsource Solutions Senior Customer Service Agent salary in Mumbai ranges between ₹2.1 Lakhs to ₹3.5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 4 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.