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Premium Employer

Zomato

Compare

3.8

based on 2.2k Reviews

Filter reviews by

Zomato Customer Success, Service & Operations Department Mumbai Reviews

Updated 20 Dec, 2024

Overall Rating

3.4/5

based on 14 reviews

Rating distribution

5 (35.7%)

1 (7.1%)

5 (35.7%)

1 (7.1%)

2 (14.3%)

Category Ratings

3.2

Company culture

3.2

Work-life balance

2.9

Salary

2.9

Work satisfaction

2.8

Skill development

2.8

Promotions

2.5

Job security

What employees say about Zomato?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

50% employees reported

Flexible timing

73% employees reported

Within city

67% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

1 reviews

3.4

Rated by Men

10 reviews

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14 reviews found

Sort by: Popular

Customer Success Associate in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Dec 2024

Likes

Good culture, people, Customer centric, big name

Salary - Good
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Favorism,

Customer Support Executive in Mumbai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Jul 2024

Likes

Average time on my way to sourabh

Work-life balance - Good

Dislikes

Average rating and review and

Salary - Poor
Skill development - Bad
Job security - Bad
Work satisfaction - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Zomato

View All

Zomato is now Eternal !!!

Zomato is evolving into Eternal Ltd, marking its expansion beyond just food delivery. CEO Deepinder Goyal shared that this rebranding aligns with the company’s broader ambitions, with Blinkit playing a pivotal role in its growth. Despite the name change at the corporate level, the Zomato brand will continue as is.

Got a question about Zomato?

Ask anonymously on communities.

Delivery Boy in Mumbai

Full Time

Service Delivery Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 22 Apr 2024

Likes

None

Dislikes

Warning to all potential Zomato delivery partners: steer clear if you value your sanity and dignity! My experience with Zomato has been an absolute nightmare: 1. They lure you in with promises of a ₹1280 joining bonus, only to leave you high and dry with no explanation. 2. They dangle the carrot of a branded t-shirt and delivery bag, but good luck getting those without raising a fuss. 3. The app itself is a disaster—customer addresses disappear into thin air, leaving you to navigate blindly through Zomato's maze of incompetence. 4. Need help? Forget about it! Their so-called "live support" is a joke, offering nothing but empty directives to contact a mysterious team leader who might as well be a figment of their imagination. 5. And don't even get me started on payment issues! After busting my *** all week, they have the audacity to shortchange me on offers and conveniently vanish when I try to get answers. Save yourself the headache and avoid Zomato like the plague!...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi! I'm so sorry this was your experience with Zomato. Could you please share your mobile number or email id so we can reach out to you to know more about what happened? You could also write to me at pallavi.shastry@zomato.com

Get interview-ready with top interview questions

View all 143 questions

Team Manager in Mumbai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Dec 2023

Likes

Nothing was good, literally nothing.

Dislikes

Everything was bad, really terrible.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Delivery Partner in Mumbai

Full Time

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Oct 2023

Likes

I liked working with it.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Traffic of road.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Delivery Partner in Mumbai

Full Time

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Aug 2023

Likes

Zomato is best other company

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Zomato security low

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Field Executive in Mumbai

Full Time

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Aug 2023

Likes

Not Giving a Payment slip and not chance to promotion

Dislikes

One of one post not promote any post

Skill development - Bad
Job security - Bad
Promotions - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Zomato.

Delivery Partner in Mumbai

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 25 Nov 2022

Likes

Flexible Job Timings & No Permission To Take Leaves

Dislikes

Less payout ..working as delivery Partner is just namesake...ur an labour as u join here as a Delivery Partner..

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Delivery Manager in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 22 Feb 2023

Likes

Work culture is great

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Perks and allowances are bad

Work Details

Work days: Monday to Friday (Strict Timings)

Fleet Manager in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 28 Feb 2023

Likes

Salary - Excellent
Job security - Excellent
Promotions - Good
Company culture - Excellent

Dislikes

Not want to share publicily

Delivery Boy in Mumbai

Part Time

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 02 Nov 2024

Likes

Yes

Company culture - Good

Dislikes

Low order earning And less order

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Delivery Manager in Mumbai

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2024

Likes

Dear sir/mam Zomato mei kaam karne ke liye bilkul maja nahi aa raha hai

Dislikes

Earning not setics fiv

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

City Growth Manager in Mumbai

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Nov 2022

Likes

Work-Life Balance Friendly Management

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing as such.

Work Details

Work days: Monday to Friday (Flexible Timings)

kochi in Mumbai

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 05 Apr 2022

Likes

No one is boss can work on free time

Skill development - Good
Work satisfaction - Good

Dislikes

Very less income. And coustomer behavior is too bad

Salary - Poor
Job security - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Its not great but ya can survive for living

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City, Travel Within Country.

Jobs at Zomato

View all

Executive / Senior Executive in HR Domain

Pune

2-3 Yrs

Not Disclosed

Human Resource Recruiter

Coimbatore, Bangalore / Bengaluru

1-4 Yrs

Not Disclosed

Senior Executive - HR

Bangalore / Bengaluru

2-7 Yrs

Not Disclosed

Store Manager/Assistant Store Manager

Noida, Ghaziabad +1

1-6 Yrs

₹ 2-6 LPA

Senior Executive

Hosakote

1-6 Yrs

Not Disclosed

Associate - Customer Experience

Hyderabad / Secunderabad, Delhi/Ncr

0-3 Yrs

₹ 4-4.5 LPA

On Site Warehouse Roles- Manager/Sr. Manager/ Site Lead

Hyderabad / Secunderabad, Delhi/Ncr +1

5-10 Yrs

Not Disclosed

HR Analyst

Gurgaon / Gurugram

2-5 Yrs

Not Disclosed

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Zomato reviews submitted by Zomato employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Zomato is the right company for you. 50% of employees reported the working ...Read more

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Zomato Reviews

Zomato Salaries in Customer Success, Service & Operations Department in Mumbai

Delivery Boy 3 salaries	₹2 L/yr - ₹3.6 L/yr
Senior Executive 2 salaries	₹4.1 L/yr - ₹6.5 L/yr
Fleet Manager 2 salaries	₹5 L/yr - ₹5 L/yr
Delivery Partner 1 salary	₹2.5 L/yr - ₹2.5 L/yr
Chat Support Executive 1 salary	₹1.1 L/yr - ₹1.1 L/yr