Associate - Customer Experience

We are on the hunt for our next Customer Service Champion!

As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.

Here, you're not just an Associate; you are on the path to leadership.

You start at ground zero to gain an understanding of our customers' sentiments and challenges. You will be the primary point of contact for our customers to solve their problems via chats, calls and emails. More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.

The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato!

What do you need to bring to the table:

• Zealous Customer Focus- Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy
• Articulate Communication- Strong communication skills with proficiency in typing and speaking efficiently
• Analytical Mindset - Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout
• Problem-solving skills- Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries

Be a part of an initiative that will transform hiccups into happiness!

Working model:

1. A 5/6-days model, every alternate week.
2. Shift timings would be informed a week in advance subject to business requirements.
3. We will operate in morning, afternoon, evening and night shifts.
4. It's a work-from-office (WFO) role.

Screening and selection process:

1. Candidates must submit a 1-minute video as part of the screening process.
2. Shortlisted candidates will be contacted for the next round of interaction.