WNS Senior Customer Care Associate Reviews

Likes

company provide good salary hike.

Dislikes

apart from salary hike, this company does not provide a cup to drink water and I seriously mean it. I have just passed 2 weeks in this company and I feel like I am working in some local domestic company, The time you entered into this company you will feel like company only focus on cost cutting, smelly washroom with no basic hygiene no toilet roll, no fragnance spray, there is tea/coffee machine but no cups, you have to bring your own from home same goes for drinking water, you have to pay for the meal and even after paying you get cold rice and chapati, there is no professionalism in the management, Manager shout their associates in very rudely manner and even gave threat of firing employees, and management team is worst in this company here is one example my shift over at 3:30 Am and according to company policy all cab should be start moving at 4:00 AM but guess what we did not get the cab details even after 4:10 Am which should be given prior 2 hours before from logout shift timing as per their transport policy, which cause huge delay while leaving from the company. Think I can reach my home under 30 minutes but the cab itself take approximate 1 hour to leave the company location and if you guys are thinking that above all experience is limited to my process then you are in a big blunder my friend. I have a lot to written but this place is not enough to write. So Join this company at your own risk....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

My stint as a trainer in Pune was a highlight of my time in WNS.I relished the opportunity to share my expertise, develop my leadership skills and bond with colleagues.Would like to add that working hours is 7.5hours but in many process they ask for OT they do pay additional but it's very conservative

Dislikes

Work life balance need to encourage flexible working hours,provide resources for employee well being and recognise the importance of personal time also there are no sat-sun week offs no medi claim

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Teammates which i got are good they help me go pass through the tough phase ans working at wns is bit difficult now a days

Dislikes

Work life balance is almost zero with lots of headache and other things

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good friends I had meet.

Dislikes

Very very less Salary increase and transportation services is wrost. Few manager's behaviour not in good way with the team. Politics happening in the company. Partiality & favourability plays main role.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the work life balance and the job security

Dislikes

I don't like that they are offering very little salary in exchange of lots of work and they don't offer work from home or even hybrid in many processes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Office Politics, favouritism towards team members, managers are biased, created school like work environment, no promotion for hard working employees.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security

Dislikes

They fake everything, never hires the person who is deserving, they fake their hiring process. After clearing all rounds they say we didn't liked your response as they were old company based, they need super computers for the job

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good for freshers

Dislikes

Employer part of pf also deducted from salary no explanation from hr, Night shift allowance is very less almost nothing, if you missed the floor entry time by 2min direct escalation from manager same for transportation if you miss the cab I need to give logical explanation why u miss it

Likes

The company's emphasis on employee mentorship and continuous learning opportunities really stands out to me, as I'm always looking to expand my skillset.

Dislikes

Unfair Pay

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

NA

Dislikes

Management is very badly behaving and even they are hiring new people but removing experienced employees. Where very badly impacting employees job.. Group Managers and SR. Group Managers are behaving very bad and rashly speaking over floor. Even Deputy Manager are using bad language over floor.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company has good employees and work culture is mid. Policies are flexed for employees with good regards and good working habits. Job security is good if you cross probation with good regards.

Dislikes

Promotions, company culture is not good but work satisfaction is something you can align with but often you are asked to do forced overtimes and judged if you try to make more room for work life balance. Cafeterias are not good at all. No department in the company wants to take ownership. IT assets are to be moved by you, not by thecompany. Frequent asset burglaries even from your lockers. Management can be coperative but the policies are not. HR tools are not good. Overtime pay is not even considered good. You are responsible for marking your own attendance in their HR portal where 2fa will be enabled and phones are not allowed on floor so you have to sacrifice your productive hours window just to login to HR portals....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Our process management is very good, but companies policy shows partiality.

Dislikes

I am not ok with less employee benifit Food is Just like tapry but prices like five star hotel Transportation has 35km grid with 10 km small small grids.. Job security is good l, but about life security i don't know 😂

Likes

It's like a semi-gov job, no micromanagement which makes the professional life easy to go thru. Job security, I received 14 months free salary due to process rampdown. Also after I left the job, I got extra lunpsum payout for the remaining leaves in my kitty. People are also good behavior wise.

Dislikes

Less salary, very less appraisal.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learnings

Dislikes

Toxic work culture, no supportive management, even if you escalate they will start playing politics with you, and one day they may remove you from process

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good organization but few 20 years tenure Manager's think its their own company.. they just need some puppets who should obey them blindly... no scope for innovation and new idea.....

Dislikes

No Job security, If you come up with new ideas or want to make some positive changes, those 20 years tenure so called Managers and Directors will put you in bench.... few Managers just want to take retirement from WNS . They don't work neather they allow young people to grow, because of their insecurity....

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

The ambience, security staff, biryani on weekends(in cafeteria), the lifts, trees, stairs, rocks, chairs,

Dislikes

Worst OJT am and mentors in lytx process, work load, can't even have a good sleep schedule, even they change the shift timings with assigning more works. This doesn't deserve any good employees.