TTEC India Trainer Reviews

Likes

TTEC was a good place to work. Primarily because I was lucky enough to be in a process that was working from home. I joined here as a Chat Agent for a leading US eCommerce business and within 9 months I was promoted to a trainer through IJP. TTEC and its management functioned like a well-oiled machine in a WFH setting. As agents, we were always with our team and leaders in a zoom breakout room which never made us miss office time. As a trainer - the entire training process of new hires happened over zoom and felt like real office work. My objectives, assignments, and targets were clearly defined and leadership was amazingly approachable and ready to help. I personally and professionally grew at TTEC....Read More

Dislikes

Although my experience at TTEC was generally positive. I was very unhappy with the number of emails we had to send as a Trainer. Sometimes, even though we have already provided the information. My reporting head would still ask me to provide that information again. Even though they could have just searched their inbox to get that info from Daily Training Report. This redundancy in communication was unproductive, unnecessary, and often frustrating....Read More

Work Details

Love working at TTEC

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Company culture

Dislikes

Better Salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Culture and people

Dislikes

There is nothing as such

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Initially it feels like your family but once you come on the floor and start working as an associate or a representative you will understand the politics and understand work culture. It's so pathetic.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only that the environment of this company.

Dislikes

Increment structure of the salary as I am tenure sr employee 8 years in this company then also my salary is under 30k that is very shameful and new employee are mostly get salary more then me so in this sence my growth in term of salary is Tribble.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture and supportive environment.

Dislikes

No salary hikes even year, no any US or any of the Indian holiday off are given. Only fixed 2 day week off is given. However this is the only company where you can take many leaves, they do not hesitate to give you leave to go home or support your family. So it is the best part of the company.

Likes

The only thing I liked was the training phase Karuna was a great trainer along with Nikita and Indranil Ghosh.

Dislikes

Work culture is pathetic. You are mainly promoted on the basis of how well you can have a rapo with your current TL and manager. The other thing is in Airbnb Process the manager as well as tl's are prevert and only look to promote people who are willing to negotiate with them in some other way

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The only good part is that they provide work from home opportunity.

Dislikes

Each and everything. 1. Leave Policy: They don't even provide sick leaves. When asked, manager gives lame excuses like there isn't enough staffing, etc. 2. Favoritism: Favorites of manager only gets to grow. You will not be promoted even if you perform well, only favorites will get the opportunity even though they don't deserve it. 3. Unreasonable target: They provide targets that are unreasonable. Don't even dare to logout before achieving target, else you will be called and asked to complete target by logging in again. 4. Salary and benefits: Very poor salary structure. Even the incentive structure is also poor. 5. Irresponsible and uncooperative leads and higher authority: Manager and leads don't pickup calls. They don't even respond to messages after seeing it. Manager doesn't know how to manage employees and leaves Overall, if you don't want to join hell, please don't join Ttec....Read More

Likes

There is nothing good about this organisation not even colleagues.

Dislikes

When you join this company you will fell like yes this the one I was looking for. But when your training starts and you started giving time then you realise why did you join. They are own there attitude and not helping in nature, politics and they will treat you like you don’t deserve this job.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

1. Cab service 2. Canteen food 3. Games like Pool and Table Tennis 4. Health insurance policy 5. Training phase

Dislikes

1. Worst security staff who physically frisk you in & out every time as if you are some smuggler 2. No phones are allowed for associates! What if they have a family emergency? or someone falls sick? No empathy for employees 3. Newly appointed team leaders are rude and waiting to pick on you for every small reason, Management is useless and not helpful 4. Strict working hours in production with no relief apart from having breakfast else you work 9.5 hours shift like a donkey 5. Associates well-being neglected by management the cost of pleasing global clients and their customer base, even on a sick leave of one day asked for medical documents, harassed by putting corrective action on system and also leave balances deducted illegally without informing 6. No consideration for employees mental health issues and leaders make joke of it...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

I joined 17 years back, and left in 2011, when it was known as motif, biggest problem is groupism even the girls who were in performance improvement plans (pip )were promoted to team leaders, people like me who worked hard got stuck in csr, so I left the company, to get promotion you need to do boot polishing which I can't do.

Work Details

Work days: Rotational Shift (Flexible Timings)