TTEC India Team Lead Operations Reviews

Likes

Work Culture Round the year sporting and employee engaging activities Open door policy

Dislikes

Promotion (IJP) criteria Salary and benefits

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I have a Job security.

Dislikes

My Salary is well below average.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company culture and easy to learn product. Infrastructure

Dislikes

Hectic timings if you're an agent. Poor salary and benefits Monotonous work which freezes the opportunity to learn new things

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

What would you like working in a call centre? Nothing. Period. The only good thing I can think of is meeting a few talented and skilled people during my tenure there but then again that’s a bad thing because I feel sad for them as they’re still working there and not at a company where their skills, work ethics, and values, are not ju st appreciated but even rewarded....Read More

Dislikes

To name a few: - terrible management: the HR there is for namesake. They don’t care much about you, and to actually believe that they or the company cares for you is a crime on your part because come on, it’s a call centre at its very core. - horrible financing: the Human Capital/finance team has its own agenda, your salary can come at an unexpected 5 to 9 business days after 27th, it can come less than expected. Ag</mark>ain, expecting to get your rightful clearance amount after being truly loyal and hardworking to the company for 3.5 years is a crime too. Trust me, they won’t document anything or reveal anything to you and excuse everything in the name of “company policy”. I have tried to chase them for 5+ months after leaving with proper arguments and structure and that’s when I realised there’s no chance to win a fight against a mindless animal in its mud. - senior leadership: random unqualified people becoming supervisors, not having an iota of worthy experience or skill of actually leading other leaders but just blaming them for petty things instead of constructive criticisms. Burdening subordinates with their own work because they can’t do it themselves efficiently....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security is the main thing that I like about TTEC. We have seen multiple instances where individuals are moved from 1 program to another when there is headcount revision. This has helped employees stay with the organization.

Dislikes

Compensation and benefits is the area where I think TTEC can do much better.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Everything apart from the package

Dislikes

Package is not fair. Compensation should be raised for all

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

It is an university which give you knowledge of all the things.

Dislikes

All the things are positive and i love this organisation, just they need to work on salary structure

Work Details

I need to handle client as well as agent working under my team though it was a challenging task but fun love to do.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.