Tech Mahindra Customer Service ExecutiveMumbai Reviews
based on 60 reviews
Updated 10 Jan, 2025
Overall Rating
3.0/5
How AmbitionBox ratings work?
Category Ratings
3.2
Job Security
3.0
Skill development
2.9
Company culture
2.9
Salary & Benefits
2.9
Work-Life balance
2.7
Work Satisfaction
2.3
Promotions/Appraisal
Tech Mahindra is rated
3.0 out of 5 stars on
AmbitionBox, based on 60 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Tech Mahindra is rated
3.0 out of 5 stars on
AmbitionBox, based on 60 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Tech Mahindra Customer Service Executive Mumbai Reviews
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60 reviews found
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Popular
Customer Service Executive in
Mumbai
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 15 Mar 2023
Likes
Work life balance, Transparency, Great work timings
Dislikes
No coordination between the HR team.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
The management is exceptional, even during times of pandemic I never feared about losing my job when other companies were downsizing the employees, company policies are to the point and are employee friendly as well
Dislikes
Yearly appraisal is to be reconsidered as I wasn't happy with the appraisals
Work Details
Work life is awesome, there is full transparency with the higher level managers, everyone is treated equally, there are many activities organised to reduce stress while on job.
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 23 Jun 2023
Likes
You get a good scope in market if you have Tech’s experience
Dislikes
Less appreciation and less appraisal as per your hard work
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Enterprise & B2B Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 May 2021
Likes
Best place to work with friendly environment
Dislikes
Nothing as such..it has always been the best place to work ..
Work Details
Excellent
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 26 Feb 2023
Likes
The company's culture is excellent
Dislikes
It is completely on NPS
The interview is also a little hectic
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
Tech Mahindra.
Tech Mahindra company is an exellent working company.security is an owesome.
Dislikes
There is a lot of politics and the management doesn't address our issues.
Work Details
The job is quite interesting! I struggled a bit in the beginning as there was no formal training session.
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Executive in
Mumbai
E services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 25 Jan 2022
Likes
Good and comfortable work enviroment
Dislikes
Pressure for targets are immence
Work Details
The job was really good and people at Tech Mahindra are highly supportive
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Chat Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 18 Dec 2021
Likes
Salary on time
Dislikes
Hike, work load
Work Details
Work timings: Flexible Timings
Customer Service Executive in
Mumbai
Australia Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 24 Nov 2020
Likes
While many IT giant in india has given increment , tech Mahindra has decided not o give any for this year. And all this after drastically reducing operational costs and posting good quarterly results!! We work in terrible shifts. No one considers the additional and unnecessary mental stress put in us due to poor work force management. Company is making us feel l...Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Mumbai
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 07 May 2021
Likes
N/A
Dislikes
N/A
Work Details
N/A
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Facility Management Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 07 May 2021
Likes
Best place to work!
Dislikes
NA
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 09 Jun 2021
Likes
full stress
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Executive in
Mumbai
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Mar 2019
Likes
Week offs!!
Dislikes
No job security at all...Too much pressure given at less pay and employess not treated well!!
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Mumbai
HR Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 04 Nov 2020
Likes
Pretty friendly working culture. Job security is also good.
Dislikes
Specific training time when a new product is introduced
Work Details
Since i was working in Australian process early morning shift was an issue in the begining. But later on got adjusted to the shifts. Very friendly top management
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
CARE Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 23 Aug 2019
Likes
Best thing I was offered here was a hike on my previous salary. The training period was boring and rules were very strict in training itself where colleagues are lectured for exceeding their break by even ONE Second, I am not exaggerating. You get used to be on time later on. Hitting the floor, in your MO phase, you will start seeing the politics and favouritism by Management. This company is best for girls if you are looking for a job, this is the place. For guys, please do not bother to work here as most of the department have men as their Managers and there is a lot of favouritism and partiality for girls who are less qualified than you. Your efforts, time management, attendance are never looked upon if you're a guy and they expect you to come at any cost even if the city is flooded. I guess I was unlucky to join this particular department where the Management and HR are villains....Read More
Dislikes
5 months down I'm looking for a new job, mostly because of the shift timings and work offs. The WFM team doesn't bother to look at your current roster and arrange shift of offs if you are in rotational shifts, your life will keep changing every week as per shift. Sometimes you will have to work continuously 8 days straight to get a week off, nobody is co-operative to swap the shift when in need as you may have to call them and beg for a swap. Facilities are not good comparatively, as I got a hike on my salary things in this company started getting expensive (cafeteria). You will have to earn your incentives twice - once during your BAU and then try to save it from lapsing due to the impossible parameters set by company and management. I've lost around 4-5k in my incentives for not meeting my parameters by just couple of seconds. Growth seems to be an impossible option as they consider your tenure in the company and not quality of work one is giving, by tenure I mean it takes 4-5 years of experience on the same chair to move to the higher chair. Our AM is in the same position since 7 years. 7 YEARS OF ONE'S LIFE FOR A CARROT. I'm planning to quit this company at the earliest hence I dropped by Naukri to search for new jobs...Read More
Work Details
Hectic, I do not remember when was the last time I enjoyed my personal life
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
CSR & Sustainability Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Aug 2020
Likes
Made new frnds
Dislikes
Bad management
Work Details
Bad
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Kogan Mobile Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 28 Jul 2019
Likes
I loved working with TechM as it was employee centric.
Dislikes
I disliked my TOM. He us the reason why I quit my job after working thr for 8 years. N he is the reason many employees in Kogan quit their jobs. He behaves dictator. I did tried escalating it many times but things didn't change hence I quit. I quit my job coz of his. I loved TechM.
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
People also ask about Tech Mahindra, Mumbai Customer Service Executives
Is Tech Mahindra, Mumbai a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 60 employee reviews, it's clear that most customer service executives have an average experience working at Tech Mahindra, Mumbai. Job Security holds the highest rating at 3.2, while career growth is rated the lowest amongst all factors at 2.3. Read reviews about job security and career growth on AmbitionBox.
Does Tech Mahindra, Mumbai pay their Customer Service Executives well?
According to AmbitionBox reviews, Tech Mahindra, Mumbai customer service executives rate their salary and benefits at 2.9 out of 5, based on 60 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Tech Mahindra, Mumbai's customer service executives salaries here and to read reviews specifically about salary and benefits at Tech Mahindra, Mumbai for customer service executives, click here.
How is the work culture at Tech Mahindra, Mumbai for Customer Service Executives?
Work culture at Tech Mahindra, Mumbai for customer service executives is rated 2.9 out of 5 by 60 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Tech Mahindra, Mumbai for customer service executives, click here.
How is the job security at Tech Mahindra, Mumbai for Customer Service Executives?
Based on 60 reviews on AmbitionBox, Tech Mahindra, Mumbai's customer service executives rate job security at 3.2 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Tech Mahindra, Mumbai for customer service executives, click here.
How do I get a job at Tech Mahindra, Mumbai as a Customer Service Executive?
To get a job at Tech Mahindra, Mumbai as a Customer Service Executive, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Tech Mahindra interview questions and practice your responses to prepare thoroughly.
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