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Filter reviews by TaskUs Customer Service Representative Reviews
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What employees say about TaskUs?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
100% employees reported
Flexible timing
60% employees reported
Within city
50% employees reported
View more detailed insights
Gender based rating
Rated by Women
3 reviews
Rated by Men
4 reviews
Jobseekers also viewed
7 reviews found
Customer Service Representative in Gurgaon / Gurugram
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing I like is salary on time as other companies
Dislikes
1. Abusive culture 2. Salary deductions, you have to punch breaks on time whatever client have told u, if u miss then there is a salary deduction 3. Unstable process 4. Security guards in this office works like constable in Police station, they will keep on checking the floor and they dont get any time bombs or weapons fróm the floor 5. No changes in shifts, if you are favourite team then only u will get good shifts, otherwise get ready for night shifta for 6-10 months continuously, 6. They promote people with no comm skills, and zero professionalism, so new TL will feel like nawab and only target girls to feel like a king, 7. Even a right HR cannot survive, or Any new Operations Manager 8. If u want to achieve target then u have to lie with your customers because this is what u r being taught indirectly as the process is almost favoring scam activities 9. Something is wrong inside this company, as the more professional and ethical u r, the more they make u feel like left out, and the more abusive and an alchoholic person u r, the more better treatment u will get THERE ARE N NUMBER OF THINGS I DO NOT WANT TO MENTION HERE BUT PLEASE DO NOT COME HERE, IF you DO NOT HAVE A cOMPULSION THANK YOU AND TAKE CARE...Read More
- Salary - Poor
- Skill development - Bad
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Imus cavite
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
People first and good environment
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
Dislikes
Low compensation and salary
- Salary - Poor
- Promotions - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Representative in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Customer Service Representative in Indore
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing, i like nothing other than thier infrastructure, it is just to attact employee, management is worst.
Dislikes
Policies are literally worst, there is nothing like employee centric for this company ,extremly disappointed, the team leaders and managers will ask you to do rest day over time to get extra pay but i never got my money in my salary ,raised several employee care tickets but nothing worked also employee care people are worst, they will never help you managers and Tls are biased.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Work-life balance - Poor
Work Details
My work was to assist exsisting customers and resolve thier queries
Work days: Rotational Shift (Strict Timings)
Customer Service Representative in Thessaloniki
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Payment on time, People you meet
Dislikes
Unfortunately the management, HR and recruiters here in Greece failed to fair and meritocratic.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Representative in Indore
Business Process Outsourcing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great place
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Great experience
Work Details
Interesting
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Indore
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Similar Designation Reviews
Team Lead in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I was part of a team that was forced to work on a poorly designed process, with inadequate training and minimal support. The management team, particularly Sr. Manager Aanchal, was unresponsive and unhelpful. To make matters worse, many of us were terminated abruptly due to "client policy" violations, which we weren't even aware of. The training program was clearly inadequate, and the company's lack of transparency and accountability is appalling....Read More
Dislikes
As one of the 20 affected employees, I can attest that we were misled by HR promises. They assured us that we would receive our salaries and full and final settlement (FNf) if we accepted responsibility for the "mistakes." However, I received a paltry ₹900 as FNf after working for over 6 months. The company's actions are not only unprofessional but also unethical. I'm still waiting for my FNf papers, and I'm not alone in this struggle. It's clear that TaskUs prioritizes profits over people, and their management team is more concerned with self-promotion than employee welfare. Aanchal's behavior is reminiscent of a celebrity craving attention, rather than a leader focused on supporting her team. To TaskUs, I say: see you in court....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Company culture
Work-life balance
Likes
There is nothing to like as these people are firing most of the employees without any reason.
Dislikes
The management has no ethics as they ask their employees to follow rules and they don’t follow any rule
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Mohali (working remotely)
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is good except the management there is no one who will listen to your problem
- Salary - Good
- Skill development - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
They never listen to your personal problems and ask you to leave the organisation. I got promoted after serving 2 yrs with taskus but they ask me to leave. I never want to leave the company but they force me to leave
- Job security - Bad
Customer Service Executive in Mohali
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
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Likes
The job criteria and the salary matches the exact. You got the opportunity of promotion by filling the igps after the 6 months working period. It's literally very impressive work environment. People there is supportive also.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
Dislikes
The work life balance if someone expressed there medical concern is high even with the proper documents and doctor consult. They are not listening to it they thought the person infront created the drama for the leaves. Specially in the case of women when she asking suffering from cramps and unable to sit then why the team leader is forcing to hit the tarket and have to sit on the floor not understand much....Read More
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Company culture
Work-life balance
Likes
Nothing specific as such
Dislikes
Zero work life balance except for Teammates. Poor leadership from too level management. No upskilling opportunities or on the job learning opportunities.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Mohali
Full Time
Operations Department
Overall Rating
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Likes
Nothing no one was supported
Dislikes
There are many things such as ops don't support any one even if you perform well then ops managers are against you because they have their own preferences. I must says TaskUS should avoid spoons there should not be any partially.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Gurgaon / Gurugram
Full Time
Finance Department
Overall Rating
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Likes
Management makes the company good or bad, management created a stressful environment and did not have any plan of action for things. My experience was not that great but in the beginning it was fun.
- Promotions - Good
Dislikes
Lots of things especially management
- Salary - Poor
- Job security - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Analyst in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
In the starting phase of company, everything was smooth and perfect but after sometime everything started getting worst.
Dislikes
From January 2024 to June 2024, Taskus has terminated 200+ employees on a immediate basis. I don't like the work culture of Taskus, no transprency, management has no etiquette, discipline and you didn't get any support from the management.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Mohali
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Other TaskUs Reviews
Operations Executive in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Honestly speaking ! By this company i got to know the how company politics work and also knows how management works ! When something happens wrong they never accept their fault nor TL or Senior Operational manager! The mid management don't do their job properly and the agents who always lose their job due to negligence by the mid ortop mgt! This company is seen as a worst for not doing their daily tasks! They alwYs cry for taking leave and also the leaves which was already plotted they cancel it ! I never took a leave and always consistent about my work! At the end they just throw me out! No job security at all! No warning letter! No meetings ! NOTHING!...Read More
- Salary - Good
Dislikes
Its so called management! The senior or mid management passing their times by doing gossiping and chit chatting! Not doing their job properly! Even after giving explanation they never accept their fault nor even HR listens you!
- Skill development - Bad
- Job security - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Content Moderator in Indore (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Comfort zone Satisfaction Easy work Team bonds Cooperative seniors
- Salary - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Promotion part Apraisal Nothing like that Everything is okay
- Skill development - Bad
- Promotions - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Quality Supervisor in Gurgaon / Gurugram
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing.
Dislikes
No work life balance. Even if you take a leave for family emergency your manager will call you several times. Unrealistic targets are given to the team. Extra work load and work pressure. There is no skill development. HR doesn’t reply you. Employees are treated aa labours they just come site and all they do is work cannot take breaks. If you will give logics to your manager it won’t be appreciated. Instead manager will say that how can you do illogical talks. Management is only there to please client. No team support....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Chat Support Executive in Gurgaon / Gurugram
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company is good and the interior is great and beautiful
- Salary - Good
Dislikes
The management and the higher or senior executives or staffs, Worst management and there is too much politics! The one who want to work or join this company! Please make sure that you are clever and smart like the upper management! No job security at all and company is just becoming like the typical BPO who is disreputable and where the employee voice is always been suppressed
- Skill development - Poor
- Job security - Bad
- Company culture - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Fraud and Risk Analyst in Indore
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Work satisfaction - Excellent
Dislikes
Managers cherrypick the employee for promotion Teamleaders don't have etiquette to talk to employees They providing gym facilities and we can't play Hindi music Hired for rotational shift but they did permanent night shift for me
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Executive Operations in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Nothing to be liked. Really frustrated with our leaders, starting from VP all the way down to TL.
Dislikes
I think there may be some inconsistencies in the promotion process, which can lead to perceptions of favoritism.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Executive in Gurgaon / Gurugram
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work location
Dislikes
The work pressure is unbearable and the management shows lack of concern towards their employees well being. Basic needs like bio break and meal breaks are ignored to cater clients need. Additionally, there is a blatant favouritism within teams,with certain employees with certain employees receiving undue privileges and advantages while others are left to fend themselves. This biased behaviour foster toxic atmosphere and demoralizes hardworking team members who are overlooked despite their contribution. This kind of work environment has pushed employees to their limits, leaving them mentally sick and undervalued. I would not recommend anyone to work under such unhealthy work place...Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Agent Advisor in Gurgaon / Gurugram
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Nothing is good about this company.
Dislikes
Taskus is worst company I have ever seen. There is no job security kbhi bhi bol dete hai kl se mt aana job gyi aapki ye inki hr location pr hua hai and 100 100 logo ki job ek sth gyi hai and iska koi reason bhi nhi dete ye log. Iss company mein bs politics hai.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Transaction Analyst in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture is awesome here and there is lots of fun activities on Friday which they celebrate as fun friday and there is lots of fun activities doing on floor also. There is lots of things you learn from your manager and all TL is also supportive there. There is high no of chances of appraisal here compare to other companies.
- Salary - Good
- Skill development - Good
- Promotions - Excellent
- Company culture - Good
Dislikes
Job security is very low
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Service Advisor in Gurgaon / Gurugram
Full Time
Operations, Maintenance & Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is nothing to be liked about this place I am been working here for more then 6 months and the only thing I like here was my Team leader until he is not getting a pressure on scores and shrinkage. A few more days and I will be free from this hell till the time I have to jhelo these people who don't know anything about professionalism and keep digging in my personal life. This office feels like being in a cage and people looking at me as a animal, they don't have proper systems available and floor smells like s*it. Everything here is about smiley no matter how you get it even if you have to make a fool out of the merchant we are supposed to support. Targets are really high as per the process and they want us to do everything in a salary which I can count on my fingers....Read More
Dislikes
I am not able to understand the policy of this company each and everyone of the Ops leaders are telling me a different thing. I am a slight concerned about my company's managers Sharique and Deepak how the hak they handle there SMO, everytime I am able to see her she would be concern about agents who are not on their chair even though it's there break such a pain.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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Customer Service Representative Jobs at TaskUs
- HQ - New Braunfels, Texas, United States (USA)
- BPO
- 5k-10k Employees (India)
- Telecom
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TaskUs Reviews by Designations
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AmbitionBox has 7 TaskUs reviews submitted by TaskUs employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if TaskUs is the right company for you. 100% of employees reported the working ...days at TaskUs as Rotational Shift. 60% employees reported the work timings at TaskUs as Flexible timing. Read more- Home >
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