Synchrony Senior Customer Service Executive Reviews
based on 24 reviews
Updated 1 Oct, 2024
Overall Rating
4.0/5
How AmbitionBox ratings work?
Category Ratings
4.4
Salary & Benefits
4.3
Work-Life balance
4.1
Promotions/Appraisal
3.8
Skill development
3.8
Work Satisfaction
3.7
Company culture
3.7
Job Security
Synchrony is rated
4.0 out of 5 stars on
AmbitionBox, based on 24 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Synchrony is rated
4.0 out of 5 stars on
AmbitionBox, based on 24 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Synchrony Senior Customer Service Executive Reviews
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24 reviews found
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Popular
Senior Customer Service Executive in
Hyderabad / Secunderabad
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Mar 2021
Likes
The company policies are great but compensation are less and since covid hit it the work culture went downhill.
Dislikes
There is nothing specific but they did become a little not so friendly towards employees after covid hit the management went downhill and they i guess stopped caring about employees.
Work Details
Overall it was good not anymore.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 28 Sep 2023
Likes
Environment work ethics modernization and unity.....
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Administration Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Feb 2024
Likes
the work culture.
Dislikes
salaries and hikes
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 17 Nov 2022
Likes
You do get perks like bonuses for festivals and any other celebration. However the work pressure is horrible and the management pressure for metrics will force you to quit.. No proper help in maintaining metrics thy will just keep taking one on one meeting with no actual help and then say you are not meeting goals which keep on changing
Dislikes
Unrealistic metrics and volumes
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 17 Sep 2022
Likes
The best company I ever worked with..it’s culture the way it supports the employees is simply superb..
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 May 2022
Likes
The values and culture
Dislikes
Promotion doesn't go to deserving candidates
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Oct 2021
Likes
Great place to work
Dislikes
Nothing
Work Details
Wonderful
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Synchrony.
Senior Customer Service Executive in
Hyderabad / Secunderabad (working remotely)
Senior Customer Service Executive (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jun 2023
Likes
Work Culture!
Dislikes
There is nothing to dislike!
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Senior customer service representative Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 25 May 2022
Likes
I like the way they care about their employees and work towards providing best benefits..
Dislikes
So far i like everything..
Work Details
There is work load but also benefits according to it .
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Sep 2022
Likes
It's a great place to work
Dislikes
N/A
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hitec city
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Jul 2022
Likes
It was awesome working at synchrony
Dislikes
Nothing as such
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Retail Banking Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 14 May 2021
Likes
Work is good
Dislikes
Don't like by managers coz treat us like kids about places in here we have to sit and whom to talk and not talk... Leave policies are not good don't have enough slots for employees to apply out of 3-400 ppl we get only 5-7 slots a day of leave
Work Details
Work timings: Strict Timings
Senior Customer Service Executive in
Hyderabad / Secunderabad
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Oct 2021
Likes
Terrible
Dislikes
Terrible
Work Details
Terrible
Work days: Rotational Shift
(Strict Timings)
Senior Customer Service Executive in
Hyderabad / Secunderabad
Customer Service Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Jun 2022
Likes
Flexi working
Dislikes
Late night shifts
Work Details
Excellent
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Retail Cards. Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 09 Jun 2019
Likes
Synchrony has excellent team culture.It has excellent training programmes. The managers are very frendly and helpful.The company is open to innovation and readily adopts to latest technology.It has an excellent work culture.
Dislikes
Compensation is decent, but growth is slow. The work pressure is high.
Work Details
Generally speaking,my work is hectic and challenging.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Echat Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 30 Oct 2018
Likes
only its presentation to the world that its the best company to work with; good transport facility;
Dislikes
no job security; ridiculous policies, especially with sickness; internal politics;
Work Details
boring & monotonous; no motivation; simply pure politics;
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Finance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Apr 2019
Likes
Environment and work balance
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Mar 2019
Likes
It's good company working from past 3 years enjoyed working here.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Customer service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 May 2018
Likes
Great place to work
Dislikes
Great place to work
Work Details
Great place to work
Work timings: Flexible Timings
Work related travel: This job involves
International Travel.
People also ask about Synchrony's Senior Customer Service Executives
How is Synchrony to work for?
Synchrony is rated 4.0 out of 5, based on 24 reviews by employees on AmbitionBox.
Synchrony is known for Salary & Benefits which is rated at the top and given a rating of 4.4. However, Job Security is rated the lowest at 3.7 and can be improved. To know first hand how it is like to work at Synchrony read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Synchrony?
According to AmbitionBox ratings, Synchrony employees rate its salary and benefits as 4.4 out of 5. You can know more about Synchrony Salaries at AmbitionBox
How is the work culture at Synchrony?
Work culture is rated 3.7 at Synchrony by 24 employees. While job security is rated 3.7 and work-life balance is rated 4.3 at Synchrony. Read detailed reviews by employees of Synchrony on AmbitionBox.
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