Smart Call Center Solutions Customer Care Executive Reviews
based on 17 reviews
Updated 21 Nov, 2024
Overall Rating
3.2/5
How AmbitionBox ratings work?
Category Ratings
3.2
Work-Life balance
3.2
Skill development
2.9
Company culture
2.7
Promotions/Appraisal
2.7
Work Satisfaction
2.4
Salary & Benefits
2.3
Job Security
Smart Call Center Solutions is rated
3.2 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Smart Call Center Solutions is rated
3.2 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Smart Call Center Solutions Customer Care Executive Reviews
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17 reviews found
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Popular
Customer Care Executive in
Kolkata
Full Time
·
Sales Support & Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 21 Nov 2024
Likes
Friendly colleagues and seniors
Dislikes
No increment or salary hike, even salary package is less than other job market. Bad hygiene.
Good Environment, better work place and Managers are very helpful.
Dislikes
We cannot take holiday even a single day but in genuine cases you can get relief.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Part Time
·
HR Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 11 Jul 2024
Likes
no likes so far
Dislikes
No response from HR , 6 days working
HR name Kuheli / Deb (very poor communication over come, just come , later dont come , then checking with internal management ) ; no proper consideration for exp. ; CTC mentioned different from in hand monthly salary
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Full Time
·
Customer Care Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 May 2022
Likes
Best place to start a career... The employees and managers are so supportive...I would like to recommend each and everyone to start their career from here...
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Feb 2024
Likes
Good gooooood goooooooooooooood
Dislikes
Salary, hike increment, awesome, gooooooooooooood
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
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Smart Call Center Solutions.
Customer Care Executive in
Kolkata
Full Time
·
Customer Care Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 15 Oct 2021
Likes
The work environment is good.
Dislikes
The policies are poor. Not at all employee friendly.
Work Details
Organised place. Training is provided for a week before job.
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Park street new BK market
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 27 Aug 2023
Likes
everyone is so supportive (especially JIM // Trainer Night Shift ). that you can survive for 2-3 months at least.
Dislikes
Apart from people everything is bad on the night shift from the canteen to the washroom.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Part Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 15 Jun 2023
Likes
Part time shifts are good for students!!
Dislikes
Hygiene needs to be maintained in the office !!
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Kolkata
Telecaller Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 30 Dec 2021
Likes
Smart is a gud place to work and learn as a fresher, as per my experience i had to leave due to family emergency in middle i had work n the company had not payed me my last month salary so the company will look for their benefit its upto u and ur effort and ur hard work i will suggest u to join there Nd learn its a really gud place to learn and improve ur skills and the last but not the least is politics everywhere if u are prepared for it u can deal with it 🙂...Read More
Customer Care Executive in
Kolkata
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Aug 2020
Likes
In our company for the night shift they are providing transportation which is really good because many cannot afford personal vehicle so using public transportations is really very dangerous, while I am working in morning shift, I have to daily travel using public transport which is so not fare, over that every lockdown days has been marked as non- working day and by that rule our salary also got deducted as the no. Of working days for the month decreased.Over that I was suffering from fever am good know and currently on leave which is also a non- paid leave.So I suggest the company policies might need to reconsidered where as the mangers specially Ron and Chris and other team members are really very friendly and supporting which is the only reason I'm with this Company otherwise I would have changed the company immediately....Read More
Dislikes
They should have equally policies for both the Morning and the Night Shifts.
Work Details
Work life is pretty decent and appreciable as the work pressure is low and time balancing is pretty decent as well.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Awesome employees are there very nice environment
Dislikes
Awesome service work environment is awesome, job security is appreciated, overall great place to work
Work Details
Like awesome Memories no like others
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Employee Benefits
Awesome service
Customer Care Executive in
Kolkata
Kolkata Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 19 Apr 2021
Likes
Higher authorities are good and professionals.
Dislikes
Overall it's good but some people don't follow the decorum which is a setback in fact others can also be influenced.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Kolkata
Production & Manufacturing Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 10 Aug 2020
Likes
They did and didn't support, it's both actually. They didn't support because the salary for the month of March was provided on attendance basis, those who had less than minimum attendance just didn't receive their salary, even though it was due to lockdown. Zero salary after March. They helped by not removing from the job.
Dislikes
Very unhygienic and dirty washrooms. Free feeling of vomit sometimes when entered inside.
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Care Executive
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Oct 2019
Likes
Very worst company I would suggest not to go for work here....
Dislikes
Atmosphere is not good working style is too bad..
Customer Care Executive
Retail & B2C Sales Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 Oct 2019
Likes
Salary not on time
Make u work more than working hours
People also ask about Smart Call Center Solutions's Customer Care Executives
Is Smart Call Center Solutions a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 17 employee reviews, it's clear that most customer care executives have an average experience working at Smart Call Center Solutions. Work-Life balance holds the highest rating at 3.2, while job security is rated the lowest amongst all factors at 2.3. Read reviews about work-life balance and job security on AmbitionBox.
Does Smart Call Center Solutions pay their Customer Care Executives well?
According to AmbitionBox reviews, Smart Call Center Solutions customer care executives rate their salary and benefits at 2.4 out of 5, based on 17 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Smart Call Center Solutions's customer care executives salaries here and to read reviews specifically about salary and benefits at Smart Call Center Solutions for customer care executives, click here.
How is the work culture at Smart Call Center Solutions for Customer Care Executives?
Work culture at Smart Call Center Solutions for customer care executives is rated 2.9 out of 5 by 17 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Smart Call Center Solutions for customer care executives, click here.
How is the job security at Smart Call Center Solutions for Customer Care Executives?
Based on 17 reviews on AmbitionBox, Smart Call Center Solutions's customer care executives rate job security at 2.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Smart Call Center Solutions. To read reviews about job security at Smart Call Center Solutions for customer care executives, click here.
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