Foundever Customer Success, Service & Operations Department Reviews

Likes

Nothing everyone are toxic. I haven’t felt happy working there at all. The management sucks. Idk what qualifications they have to be in that role. They barely have knowledge to run the business. Mantri cosmos has one of the weirdest managements ever seen in any organisation.

Dislikes

Everything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The people are great and environment with colleagues is amazing. The TL's and SME's are also cool

Dislikes

Too strict and too many restrictions all for no good enough reason. ("client rules") Salary is horrendous as per market standards. Growth opportunities are very vague. Swapping out national holidays for common weekoffs Barely any incentives

Likes

Nothing to like.

Dislikes

Until you are part of it you don't get proper support from the management, and once you resign and wants to followup for your FnF and documents like experience letter and reliving letter they are least bothered to reply. If by any chance you get a reply that will be rude, as if we are begging and asking them to do out of box. I would suggest anyone to join Foundever.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The work that we do is amazing, especially everyone on the client side at An*P*an. Our work involves lots of hardcore technical troubleshooting. One of a kind process for any BPO! It's sort of an L1 engineer's work.

Dislikes

EVERYTHING! The culture, the pay, office politics, management. They take employees for granted and the manager Nagraj has no sense on how to speak with the employees. He has an affair in the account with a girl and due to her takes all the other employees in the account for a ride. The HR is also involved in it and knows this well. His manager's are also aware but take no action since he recently got promoted to a director and took an exit from the account. They take employee's personal life and health as a joke! Fully biased towards hi favorite employees and gave appraisal accordingly....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home, interview process

Dislikes

Everything. Women security is a joke here. Sick leave is a total mess, you need medical record to prove n take leave, even then they minus if from comp off or CL. If SL is taken without medical record it is unplanned absence. I have my 12 days of SL intact while it is almost year end. They think all possible ways to decline your PL or CL. Complaints are waste of time, those who complain gets terminated or changed to different team but the person on whom complaint was made stays happy n secured. I am giving stars only because company was too good while I joined but not anymore. Incentive stopped. No proper hike,some changes are made to payslip details n they say it's hike. This is made in such way that even after years I didn't get medical insurance and am still in esi level. Toxic work place, your efforts are not enough, profit matters more sales even if cx has technical issue. They try hard not to get you promotion. JUST don't join here. You have to purely bend to higher authority, so you will get Saturday and Sunday off. Others don't get these and always get offs on weekdays only when there is no to less work. When you are bachelor or unmarried, your preference doesn't matter. They say married PPL deserve those preference....Read More

Work Details

Work policy: Not defined

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the job security of this company, apart from that we loose everything.

Dislikes

No work life balance, no job satisfaction, no growth, no hike or no yearly increment. 24 hour shift environment, health effects.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

You will be treated like a STARKID until you complete your TRAINING from their REALITY COMES into the picture , what i really like about working here i found my VALUE and it helped me leaving this toxic environment

Dislikes

FOUNDEVER is a company where employees will be treat like Sh***t, they pay you they will make your work like you are robots, YOU are the REASON they are getting paid by their CLIENTS, YOU are the FIRST FACE to the customer, YOU are responsible for any mistake happened, YOUR work will go on TOSS if something happened even if its not YOUR mistake YOU have to face meetings, THEY will not listen to you at all if you bring a detractor (meaning:bad survey) YOU are Responsible for all parameters, IF you think of leaving the organisation their faces and opinion towards you will change in fraction of seconds they will not speak to you or talk to you nicely even after you worked whole heartedly during your tenurity, I personally suggest DO NOT APPLY if you already joined and its been less than a month LEAVE you'll be HAPPY , in TRAINING you'll love the company because they KEPT BEST TRAINER With Best Jokes & Best Humor once your TRAINING is done you are NO ONE , you will be the Jacka*s once you hit PRODUCTION FLOOR, your BREAKS are Questioned , Your LOG IN hours are Questioned, YOU will be chosed for Pole Dancing to welcome clients if they Visit so that you show them you are HAPPY you will be asked to not speak anything BAD about anything when there is a client visit, YOU will be asked to focus at work if they come, SOMEBODY will be handpicked that too on their CONVENIENCE so that you DANCE for CLIENT so they become HAPPY, NO TEAM ENGAGEMENT ACTIVITIES during your tenurity YOU WILL WORK LIKE A SL*VE AND QUESTIONED ABOUT YOUR WORK IN YOU WHOLE SHIFT, SHIFT ENDS YOU NEED TO GO HOME NO CHANCE TO SPEAK TO YOUR MANAGEMENT NOBODY WILL LISTEN OR AMEND ON ANYTHING IF YOU NEED TO CHANGE OR DOESNT LIKE SOMETHING IN OTHER WORDS THEY DONT CARE S**HIT ABOUT YOU / YOUR GOALS / YOUR CAREER / YOUR HAPPINESS / YOUR HEALTH / NO approvals on Medical Leaves you will be questioned about MEDICAL DOCUMENTS, they say you have medical insurance but no guidance how to claim it, they say you will have best Team Leader , a TEAM LEADER who doesnt know anything about PROCESS just dependent on S.M.E (who is trained for the process) T.L will not consider you , They will only consider your log in hours, Poor S.M.E's they arr paid lesser than customer support agent but they are assigned to assit 20 agents in one day, please be good with them , I'm not saying you guys NOT TO JOIN, all i'm saying this if you REALLY LOVE YOURSELF ??? Do not think of FOUNDEVER !!! dont even refer your freind to this organization YOUR FREIND will CURSE YOU during his/her tenurity .. YOU CANT CHANGE THIS COMPANY UNTIL YOU CHANGE WHOLE MANAGEMENT all are FAKE & BIASED , POLITICS is everywhere but in this organization all are POLITICIANS. you will see employees here no doubt but they are FORCED to stay BECAUSE they have RESPONSIBILITIES or they left their home town and have to make sure they pay to their P.G's monthly and have to send some to their families, they cannot afford switching to other company because here YOU Cant even SWITCH THEY WILL NOT RELIEIVE YOU EASILY UNTIL THEIR CONDITIONS ARE MET , THEY WILL ENVY YOU if you share that you are trying to SWITCH, You will know this when you Join , But you will also remember this REVIEW that someone warned YOU and YOU Ignored this review or if someone asked you to IGNORE , but this all TRUE. Ignore this & you will be RIPPED....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There are no likes to say, worst company I have seen in my entire life, managers will show partiality towards team leaders, they always look to remove the people, there will be no recognition at all in this company, PLEASE DON'T JOIN in this company.

Dislikes

The company is only good for some communities. Worst company, No appraisals will be given.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

I really like the company it was a amazing experience working in Hyatt process I do left with like direct on spot cuz of some serious family problem. And now I iam just hoping to re hire in this company.pls revert waiting to join again if possible ✌️

Dislikes

Nothing to dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

The canteen, the facility are all excellent, equal to any MNC. There's a lot of wonderful people who work here, some of whom are my friends now.

Dislikes

The company promises 3 hour prior pickup on shift but in reality, it is 3:45 or 4 hours earlier, where the company cab becomes a bus. As a result, one only goes to work and returns. If one is sick, the HR is only interested in documentation, even if someone is sick, the person will be forced to work or even when one take LWP, the management will issue warnings etc. The Foundever values are absolutely lip service, the values are actually only a smokescreen to protect the very real cannibal culture at Foundever....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

The staff was good and Supportive on floor but when it came to support us when we actually needed them they all went like yeah but can't help it completely......

Dislikes

They don't care about their employees they just want their work to be done completely that's it......

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.