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Rackspace

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3.9

based on 594 Reviews

Filter reviews by

Rackspace Customer Success Manager Reviews

Updated 21 Jan, 2025

Overall Rating

4.1/5

based on 16 reviews

Rating distribution

10 (62.5%)

4 (25.0%)

0 (0%)

2 (12.5%)

Category Ratings

4.4

Work-life balance

4.2

Company culture

3.9

Salary

3.9

Skill development

3.7

Job security

3.7

Work satisfaction

3.2

Promotions

What employees say about Rackspace?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

62% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

4 reviews

4.4

Rated by Men

12 reviews

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16 reviews found

Sort by: Popular

Customer Success Manager in Gurgaon / Gurugram

Finance Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 14 Jun 2022

Likes

Very amateur Team leaders who act like boss and does heavy Micro management there are no checks or skip level or 1 on 1 meets with HR to discuss it. All internal politics. Looks like some Team leaders have been hired from call centres who are using their skills to turn an IT Company into a Call Center

Dislikes

Senior Leadership needs to keep a check on Manager/ Team leaders behaviour with their teams. HR needs to engage in 1 on 1s and skip level meets to check on employees mental health and well being

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Too much Micro management and no one to listen or understand employee problems

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Dehradun (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Dec 2024

Likes

there is nothing to like about this company, no appraisals, no growth full of internal politics and managers monopoly.

Dislikes

Everything, a place full of toxic traits.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Success Manager in New Delhi (working remotely)

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 10 Dec 2023

Likes

This used to be excellent employer with job security but not any more rest all good

Salary - Excellent
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Job security

Customer Success Manager in Gurgaon / Gurugram

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 07 Feb 2023

Likes

Remote

Skill development - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Appraisal and salary

Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Gurgaon / Gurugram

Full Time

Customer Success Manager Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Dec 2022

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in Gurgaon / Gurugram

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Dec 2022

Likes

Well defined process and opportunity of learning

Skill development - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Non technical people working in technical departments

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jul 2023

Likes

Amazing experience and abundant growth opportunities

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None yet

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Rackspace.

Customer Success Manager (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jul 2023

Likes

Process oriented place

Job security - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No appraisal from past 2 years

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Success Manager (working remotely)

Full Time

IT Infrastructure Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Dec 2022

Likes

Nothing to dislike, company going through tough phase but still providing excellent employee satisfaction. Thank you, Rackspace. They simply hire the talent and do not ask stupid questions like why there is 3 months gap in Resume, why have you not done certification.. bla bla..

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager (working remotely)

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jun 2023

Likes

Permanent WFH

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not much to dislike.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Manager in New Delhi (working remotely)

Full Time

Operations, Maintenance & Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jan 2025

Likes

Rackspace fosters a healthy and professional work culture. The team members are supportive, and the leadership genuinely strives to make a positive impact within their capacity. While the company has faced challenges in recent years, it has remained steadfast in upholding its core values. Given the opportunity, I would gladly work for Rackspace again. With a rich history and significant progress since its inception, Rackspace continues to stand as a resilient and admirable organization....Read More

Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is a noticeable degree of favoritism, which, unfortunately, is not uncommon in workplaces. At times, this can create a negative working environment, potentially driving talented individuals to leave the company. I observed this during my tenure as well.

Customer Success Manager (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Feb 2023

Likes

Work Culture and Zeal everyone has to grow.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

N/A

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Gurgaon / Gurugram

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Jun 2022

Likes

My experience with Rackspace has been awesome. You get what you deserve.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

The processes needs to be more refined for supporting day to day operations

Work Details

It is good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 20 Oct 2023

Likes

Amazing company to work with. One of the best organisation I worked

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Absolutely nothing dislike about Rackspace

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Gurgaon / Gurugram

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jun 2022

Likes

Overall it’s a great company to work.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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New Job, Higher Pay, Now I’m Feeling Awkward

I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!

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Kolkata, Mumbai +5

6-10 Yrs

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AmbitionBox has 16 Rackspace reviews submitted by Rackspace employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Rackspace is the right company for you. 100% of employees reported th...Read more