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Rackspace

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3.8

based on 608 Reviews

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1 Rackspace Customer Success Manager Job

Customer Success Manager

Rackspace Technology

 · 

3.8

 based on 608 Reviews

6-10 years

₹ 9.5 - 20.45L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Success Manager

Rackspace

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Computer Networking Hospital Administration Customer Support Claims Adjudication Training

+ 2 more

Job Description

JOB REQUIREMENTS:
Key Accountabilities
Building strong partnership relationships with customers
Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
Schedule customer maintenances and ensure appropriate quality checks have been completed
Manage customer projects and oversee maintenance schedules for on time delivery
Review service failures and produce incident reports when required
Validate, negotiate and process service credits
Produce and maintain service improvement plans
Manage contract renewal negotiations
Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions
Organize and chair customer meetings
Produce ad-hoc reports when required i.e. MAR,SIR
Responsible for adhering to company security policies and procedure as directed.
Identify and assist with coaching and development for team members
Seek opportunities to drive change and development to products, the team and processes
Key Performance Indicators
Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
Engagement of every customer within their customer base
Contribute to install base growth by identifying new business / upgrade opportunities
Accurately forecast churn and engage managers / business development consultants to avoid defection
Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy
Control credit memos through good administrative control and negotiation on service failures
Self-initiated to meet objectives
Arranged and co-ordinates training and mentoring sessions

Employment Type: Full Time, Permanent

Read full job description

Rackspace Interview Questions & Tips

Prepare for Rackspace Customer Success Manager roles with real interview advice

What Customer Success Manager at Rackspace are saying

4.2
 Rating based on 18 Customer Success Manager reviews

Likes

there is nothing to like about this company, no appraisals, no growth full of internal politics and managers monopoly.

Dislikes

Everything, a place full of toxic traits.

  • Salary - Bad
    • +6 more
Read 18 Customer Success Manager reviews

Customer Success Manager salary at Rackspace

reported by 133 employees with 6-16 years exp.
₹8 L/yr - ₹29.3 L/yr
37% more than the average Customer Success Manager Salary in India
View more details

What Rackspace employees are saying about work life

based on 608 employees
65%
67%
94%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Rackspace Benefits

Work From Home
Job Training
Health Insurance
Soft Skill Training
Team Outings
Education Assistance +6 more
View more benefits

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