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Customer Success Manager
6-10 years
₹ 9.5 - 20.45L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Manager
Rackspace
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
JOB REQUIREMENTS:
Key Accountabilities
Building strong partnership relationships with customers
Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
Schedule customer maintenances and ensure appropriate quality checks have been completed
Manage customer projects and oversee maintenance schedules for on time delivery
Review service failures and produce incident reports when required
Validate, negotiate and process service credits
Produce and maintain service improvement plans
Manage contract renewal negotiations
Ensure appropriate documentation is in place for specific support requirements i.e. Device/Account level instructions
Organize and chair customer meetings
Produce ad-hoc reports when required i.e. MAR,SIR
Responsible for adhering to company security policies and procedure as directed.
Identify and assist with coaching and development for team members
Seek opportunities to drive change and development to products, the team and processes
Key Performance Indicators
Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
Engagement of every customer within their customer base
Contribute to install base growth by identifying new business / upgrade opportunities
Accurately forecast churn and engage managers / business development consultants to avoid defection
Reduce the risk of churn by ensuring we retain customers in contract and are creative in our retention strategy
Control credit memos through good administrative control and negotiation on service failures
Self-initiated to meet objectives
Arranged and co-ordinates training and mentoring sessions
Employment Type: Full Time, Permanent
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People are getting interviews at Rackspace through
People are getting interviews through
(based on 43 Rackspace interviews)
Job Portal
Referral
Company Website
Walkin
56%
16%
14%
2%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Rackspace are saying
Rating based on 14 Customer Success Manager
reviews
Anonymous · Customer Success
Likes
Amazing experience and abundant growth opportunities
Dislikes
None yet
Read 14 reviewsCustomer Success Manager salary at Rackspace
reported by
126
employees
with 6-17
years exp.
₹8
L/yr - ₹29
L/yr
39%
more
than the average Customer Success Manager Salary in India
View more details
What Rackspace employees are saying about work life
based on 564 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Rackspace Benefits
Work From Home 
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
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