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Rackspace Customer Success Manager Interview Questions and Answers
Rackspace Customer Success Manager Interview Experiences
3 interviews found
Vishal Chandra
Selected
I appeared for an interview before Feb 2024.
(1 Question)
- Q1. You need to bit technical to clear Rackspace interview. You should know servers, collocations and should have worked in customer engagement model
(1 Question)
- Q1. Cognative abilities
(1 Question)
- Q1. They will measure you on past experience
Anonymous
Selected
I applied via Company Website and was interviewed before May 2023. There were 3 interview rounds.
(1 Question)
- Q1. Mostly about your experience and to check if you are good fit for the role
(1 Question)
- Q1. Managerial round with the hiring manager, asking about experience and how it fits with the profile
(1 Question)
- Q1. Director interview to check attitude and if you are open to learn
Interview Preparation Tips
- Cloud Business
- Account Management
- Customer Relationship
Selected
I applied via Approached by Company and was interviewed before May 2023. There were 2 interview rounds.
(1 Question)
- Q1. Previous Salary, JD match
(1 Question)
- Q1. 1 hour of CSM technical interview
Customer Success Manager Jobs at Rackspace
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Interview questions from similar companies
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. Queries about the previous job.
- Q2. Queries about your work experience.
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed before May 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Cloud Infra services
- Q2. Knowledge on APM tool set
- Q3. Dynatrace architecture
- Q4. Shell scripting
(1 Question)
- Q1. Expectation and role in organisation
I applied via Naukri.com and was interviewed in May 2021. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Questions on Agile Scrum and people management
- Q2. How will you keep your team engaged and motivated?
- Q3. How do you ensure your team follows Agile?
- Q4. What is velocity and how it is measured?
- Ans.
Velocity is a metric used in Agile project management to measure the amount of work completed in a sprint.
Velocity is measured by calculating the total number of story points completed in a sprint.
It helps the team to estimate how much work they can complete in future sprints.
Velocity is not a measure of productivity, but rather a measure of predictability.
It is important to track velocity over time to identify trends
- Q5. What is Definition on done and Acceptance criteria?
- Ans.
Definition of Done is a shared understanding of what constitutes a completed work item. Acceptance Criteria are the conditions that must be met for a work item to be accepted.
Definition of Done is agreed upon by the team and outlines the quality standards that must be met for a work item to be considered complete
Acceptance Criteria are specific and measurable conditions that must be met for a work item to be accepted b...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
(3 Questions)
- Q1. What all projects you have worked on and what were your responsibilites.
- Q2. What challenges did u face
- Q3. How will you manage a team if the team is not following the guidelines as per your project
(1 Question)
- Q1. Similar questions as in round 1. Focus mainly on what u have done till now and how u have contributed for the successful project delivery
Interview Preparation Tips
(2 Questions)
- Q1. Most project management questions were asked.
- Q2. Best practices and situation based question
(1 Question)
- Q1. Agile methodologies questions
(1 Question)
- Q1. Latest trends in Software industry.
- Ans.
The latest trends in the software industry include AI, cloud computing, DevOps, and low-code development.
Artificial Intelligence (AI) is being integrated into software to improve automation and decision-making processes.
Cloud computing is becoming more popular as it allows for easy scalability and cost-effectiveness.
DevOps is being adopted by more companies to improve collaboration and efficiency between development an...
Interview Preparation Tips
Skills evaluated in this interview
(2 Questions)
- Q1. Tell something about yourself
- Q2. Explain your experience as a manager
Interview Preparation Tips
(1 Question)
- Q1. What is hazard commutation
- Ans.
Hazard communication is the process of informing employees about the dangers of hazardous chemicals in the workplace.
It involves labeling chemicals properly with hazard symbols and warnings.
Employees must be trained on how to handle hazardous chemicals safely.
Safety data sheets (SDS) must be provided for each hazardous chemical used in the workplace.
Employers must have a written hazard communication program in place.
Ha...
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Rackspace Customer Success Manager Interview Process
based on 3 interviews
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based on 18 reviews
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